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“No Windows is elegant?”

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Boscolo Prague, Autograph Collection
Ranked #62 of 648 Hotels in Prague
Certificate of Excellence
Reviewed 16 March 2013

Stayed there and was given a 2nd floor room. Technically there is a window that is 10 feet from the ground which I could not open. Room was nice but it felt so cramped.

It is 15 minutes to the old town square but it is not in the busy area.

Breakfast was ordinary.

Aside from an elegant looking room, I would rather stay in an inn.

Reading the reviews, I think it is overrated.

Room Tip: Do not choose a 2nd floor room
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  • Stayed: March 2013, travelled on business
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2  Thank TravelerVic1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tereza P, Guest Relations at Boscolo Prague, Autograph Collection, responded to this reviewResponded 27 March 2013

Dear valued guest,

we appreciate your honest feedback. First of all we would like to thank you for choosing Boscolo Prague. Second, we would like to express our sincerest apologies for what sounds like an unsatisfactory stay at our hotel. We are always looking for ways to update and improve our facilities and your comments are a great help in that process. We care deeply about creating a wonderful experience for all of our guests.

I regret to learn that you did not enjoyed the room, I wish we have known that while you were here and we could have found you a different room as we certainly understand that every guest has different needs and requests. We have all kinds of rooms and not all of them are the same because we are located in the historical building. We are happy to find another room for guests if they do not feel comfortable.
Guests satisfactory is our priority.

We hope you will consider Boscolo Prague again, as we are confident that a return visit would meet and exceed our usual high standards.

Sincerely,

Tereza Prochazkova
Guest Relations

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1,496 - 1,502 of 2,790 reviews

Reviewed 16 March 2013

We stayed here for two nights. Hotel location is excellent and everything in Prague is easily walkable or you just get a tram or bus, which leave from outside the door. I believe Boscolo used to be the Czech national bank - so the entrance hall and rooms really are grand - definitely worth a peek inside if you are passing by.

On the first night we were allocated a ground floor room at the front of the hotel. Despite the room's grandeur (high ceilings, chandelier, wooden flooring) we had a terrible night's sleep. This was because of the trams outside, which caused a lot of noise and vibrations. For the second night the helpful staff moved us to a room higher up, which was more modern - but thankfully much quieter.

The swimming pool in the basement is great - dark and cavernous, with ample loungers around its periphery. There is also a large sauna and steam room - it's good to see such good facilities in a central location.

Breakfast was good - especially the chef cooking perfect omelettes to order. There were always a few cakes on offer too!

The final problem we encountered at Boscolo was with their car service. We had ordered a car to drive us from the airport and back to the airport. This worked perfectly on the first leg of the journey - the driver was really nice and it was no a no hassle experience. Unfortunately on the return leg the hotel messed up the booking and someone else took our car and driver. This meant the hotel had to order a normal taxi to take us to the airport - which meant we arrived later at the airport than we had planned. Thankfully we still had time to catch our flight - but for a supposed 5 star hotel, this should not happen.

I didn't dislike the hotel, but if visiting Prague again we would probably choose somewhere else - as I don't think the Boscolo does enough to make sure we wouldn't look elsewhere.

  • Stayed: February 2013, travelled as a couple
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1  Thank planetjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tereza P, Guest Relations at Boscolo Prague, Autograph Collection, responded to this reviewResponded 26 March 2013

Dear valued guest,

thank you for your nice and detailed review of your stay at Boscolo Prague.
We value your feedback as it enables us to continue to make improvement to our service.
On behalf of the entire team of Boscolo Prague, I would like to personally thank you for choosing our hotel.

I am glad that you found our location very convenient as everything is in walking distance or you can catch the tram in the front of the hotel or take a subway located nearby.

I regret to learn that you did not sleep well the first night because of the traffic outside of the hotel.We want our guests to be comfortable and always try to find the best option for each guest according to their needs. I am happy that we could provide you a room which was more suitable for you.

I am delighted that you enjoyed our breakfast with all options we have, including omelettes to order. Breakfast is one of our top priorities as it is the most important meal of the day.

I sincerely apologize for the inconvenience with the transportion to the airport and I certainly understand how frustrating it was. I really regret that you experineced this atypical inconvenience. We are accustomed to always providing luxury service for all guest needs and will certainly share your comments with our team to make necessary improvements to our communication.

We are confident that you will find a much more positives to add to the list should you choose to make a return visit.

Sincerely,

Tereza Prochazkova
Guest Relations

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Reviewed 15 March 2013

This hotel has a certain charm that you can't get in most of the other chain hotels. They told us that this hotel,used to be an old bank and it was converted to a hotel. The rooms are really nice, clean, and have a rustic feel to them! The only problem with the hotel is that it's a little bit out of the way, so your walks are a little longer than other hotels in the square. My wife and I really enjoyed this hotel, because you get to see some of the authentic features of the room. Also, make sure you take a bathing suit, because the pool is awesome! I would definitely stay in this hotel again! The beauty of the hotel makes up of the distance, and the spa is really nice too!

Stayed: December 2012, travelled as a couple
Thank bigal080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tereza P, Guest Relations at Boscolo Prague, Autograph Collection, responded to this reviewResponded 26 March 2013

Dear valued guest,

thank you for spending time to write such a great review of your stay at Boscolo Prague.
One of the things which make our hotel different is the building and its unique atmosphere.
I am happy that you and your wife felt comfortable and you enjoyed your stay.
Our spa is one of our gems and we are proud that we can provide to our guests such a beautiful place to relax and recover after long day of sightseeing or after exhausting business meeting.

We look forward to welcoming you back to Boscolo Prague again in the near future!

Sincerely,

Tereza Prochazkova
Guest Relations

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Reviewed 15 March 2013

We stayed here for a week in February with friends, and I can't speak highly enough of the excellent staff. The service provided by every staff member was truly remarkable, room was nice and clean and maintained by housekeeping to a very good standard, great spa with fabulous staff.
Overall, my experience was excellent! I will definately get back to experience the hotel agan!

  • Stayed: February 2013, travelled with friends
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Thank pietro p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tereza P, Guest Relations at Boscolo Prague, Autograph Collection, responded to this reviewResponded 18 March 2013

Dear valued guest,

thank you for your excellent review! All of us here at Boscolo Prague are truly delighted to hear that we are the best hotel you have ever been to and that our service has made all the difference. Excellent service is very important to us and we are very fortunate to have ambassadors who all take the service they provide very seriously.

We look forward to welcoming you back to Boscolo Prague again in the near future for another memorable experience.

Sincerely,

Tereza Prochazkova
Guest Relations

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Reviewed 15 March 2013

I think most people have written similar reviews... but the location REALLY is perfect! I tend to prefer to walk a city whenever possible rather than using public transport, and traveling solo as a female, safety is an issue. This hotel scores 100%!!! Aside from the location, the biggest draw of the hotel is the service. Pre-stay communication was fantastic in that emails were always replied within a few hours. That´s perfect as a base for exploring Prague...

  • Stayed: August 2012, travelled solo
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Thank janazbocni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tereza P, Guest Relations at Boscolo Prague, Autograph Collection, responded to this reviewResponded 17 March 2013

Dear valued guest,

thank you for your time to write such a wonderful review.
Every single review we receive from our guests is special for us and means a lot. We really appreciate that our guests spend time to share their opinions with TripAdvisor community and the number of positive comments we receive make us proud of the business we make.

We love to hear that you enjoyed the time here at Boscolo Prague and also our beautiful city.

We are happy to hear that you felt safe and our central location was convenient for you as everything could be reached by foot.

The communication with our guests is very important for us and I am happy that our team was able to reply to you within a few hours as we do our best to answer as soon as we can.

Thank you again and we look forward to welcoming you back soon.

Sincerely,

Tereza Prochazkova
Guest Relations

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Reviewed 11 March 2013

We stayed here for a corporate event in March 2012 and could not have been better treated or more impressed. The staff were incredibly helpful, unfailingly polite, proactive and lovely. Bedrooms and meeting rooms were perfect and the location meant we were able to walk our group to a restaurant near the Powder Gate without any problems. And it was incredible value. Many of our group plan to to return for holidays with our partners to the Boscolo.

Room Tip: It's worth upgrading to a De-luxe room. They are very spacious.
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  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JaneSoames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tereza P, Guest Relations at Boscolo Prague, Autograph Collection, responded to this reviewResponded 17 March 2013

Dear valued guest,

thank you so much for this heartwarming review.
We appreciate all your wonderful compliments about our guest rooms, meeting rooms and the service that you had received from our staff during your stay. It is always our goal to exceed all expectations so to hear that we did means a great deal to our guests is the biggest compliment.

We look forward to your return visit in the near future for business or pleasure.

Sincerely,

Tereza Prochazkova
Guest Relations

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Reviewed 8 March 2013

We stayed for two nights at the Boscolo Prague hotel with my girlfriend at the beginning of March and we had a great stay at this hotel.

From arrival to checkout everything went perfectly.

We arrived in taxi from the airport, and our luggages were immediately picked up by the doorman who led us inside the hotel.

When we arrived into the lobby of the hotel we were like "wow !", this place is huge ! There was a harpist in the hall playing some nice music.

Check-in went smoothly; staff escorted us with our luggages to our room.

We had booked a superior room and were not disappointed. The room is big, luxurious and really well decorated. Bed is huge, was a bit hard for our taste but really comfy nonetheless.

Hotel is located only 10-15 minutes walk from Prague’s city center and after dropping off our luggage we immediately began our sightseeing tour.

When we came back to the hotel we had the pleasure to try out their spa which was everything we expected: pool with warm water and plenty of Jacuzzis (sitting, lying or standing up… choice is up to you!) along with a nice sauna and hammam and plenty of deckchairs for us to lie down and rest. Fresh fruits and water were also available. To sum it up the perfect place to recharge and relax after a day spent sightseeing on foot.

Overall we were delighted by our 2 nights stay, good location not too far from the city center, friendly and helpful staff, truly beautiful building and room, great morning breakfast, awesome spa!

We won’t hesitate to come back to the Boscolo Prague for our next stay in this beautiful city!

  • Stayed: March 2013, travelled as a couple
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Thank VinceGE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tereza P, Guest Relations at Boscolo Prague, Autograph Collection, responded to this reviewResponded 17 March 2013

Dear valued guest,

thank you for your kind words about our property. It was really nice to read your review.
We are delighted that you and your girlfriend had a great stay at Boscolo Prague and our team members accomodated all your needs. I am so lucky to work with the crew aboard this ship. I am glad that their hospitality, beautiful room, unique spa and our convenient location made your stay memorable and we look forward to your next visit.

Sincerely,

Tereza Prochazkova
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boscolo Prague, Autograph Collection

Address: Senovazne namesti 13/991, Prague 110 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Prague
#38 Business Hotel in Prague
#42 Family Hotel in Prague
#49 Romantic Hotel in Prague
#56 Luxury Hotel in Prague
Price Range: £99 - £275 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Boscolo Prague, Autograph Collection 5*
Number of rooms: 152
Official Description (provided by the hotel):
Stay where history meets modernity at Boscolo Prague, Autograph Collection in Prague's city centre. Formerly a 19th-century neoclassical palace, our structure is a majestic place and a preferred choice among hotels in Prague, Czech Republic. Step into our stunning lobby and enjoy being surrounded by ornate details like Venetian finishes, glittering chandeliers and grand foyers. Our guest rooms and suites are equally impressive with Italian-inspired design and contemporary touches. Situated in the heart of downtown Prague, our hotel places you near Old Town Square, Charles Bridge and Wenceslas Square. ... more   less 
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Also Known As:
Boscolo Prague, Autograph Collection Hotel Prague
Carlo Iv Hotel Prague
Carlo Iv Prague

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