We stayed here for 3 nights at the end of September. It was a nightmare! The front desk staff was anything but pleasant - one word to describe them is irritated. They constantly looked and sounded irritated to deal with guests.
The hotel rooms are not to the caliber of a 4 star hotel. It is a standard motel room. The bathroom is very nice, but that level of update is not reflected in the rest of the guest room.
The worst thing that happened to us is coming back to the hotel the first night and pulling back the sheets to get into bed and finding PUBIC HAIR in the sheets. We immediately went down to the front desk to request another room and again, the irritated staffer took his time finding us another room (at 11pm - exhausted). While we were down there waiting, the staffer received another complaint on the phone from another guest that was requesting a room transfer, so we were not the only ones.
The next room he tried to give us had a woman's menstral stains on the mattress. We again requested another room. Finally, we ended up with the 3rd room, of which at that point we were exhausted from shuffling our luggage around and settled into it - although it wasn't much better.
There was no apology or room upgrade for this disaster. We booked this hotel through World Hotels - we used the same website to book our hotel in Amsterdam - and that one was spectacular. So I wouldn't say all World Hotels are terrible - just out of the two, this one was really terrible.
There are plenty of other options in Prague and I would really suggest to travelers to go with another.
- Official Description (provided by the hotel):
- The boutique Hotel Leonardo is an oasis of elegance and sophisticated hospitality located directly in the Old Town, only 300m from the famous Charles Bridge. Hotel Leonardo enjoys a very unique central and quiet location and offers 82 richly and tastefully furnished rooms, magical outside fountain courtyard, Platina Restaurant & Garden, intimate meeting rooms and complimentary rich buffet breakfast and free Wi-Fi to all guests. ... more less
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- Also Known As:
- Leonardo Hotel Prague