Booked honeymoon suite for special occasion. First impressions lovely big room at top of winding staircase. Problem was that the heating was not working in the room. Electric heater in corner inadequate. Told reception but nothing happened. After shivering in the room for an hour trying to make to most of it, we went to reception to ask for another room. Were handed keys to 2 rooms and chose one, but it was without all the facilities of the original room. No-one offered to help us move room despite us having a small child and 2 flights of steps to negotiate.
New room nice and warm, but hot tap faulty on bath, no bath robes, no sparkling water etc. We felt the hotel did not care! As a consequence we were late for our restaurant the hotel had booked us for our special meal and it proved to be a longer walk (in heels) than anticipated so abandoned special restaurant in favour of pizza restaurant opposite (which was FANTASTIC very helpful and great food). Breakfast at hotel very good. Checkout...had to ask manager for a discount (got 10 Euro off) and no apology. Wont be returning.
- Official Description (provided by the hotel):
- Design Hotel Neruda Prague - Hotel next to Prague CastleThe luxurious Prague Design Hotel Neruda settled in a 14th-century building is located in the Nerudova street in the Lesser Town (Malá Strana) next to Prague Castle and near by Charles bridge which are one of the most popular tourist attractions which you must see when you visit Prague. Once it used to be a part of the King’s Road leading from the Powder Tower up to the Prague Castle. The hotel features a modern Baroque interior designed by Bořek Šípek and a spa area with jacuzzi and sauna.The stylish rooms in the Design Hotel Neruda have warm-colored walls and designed carpeted floors. Some rooms have high-quality parquet flooring, oriental carpets and bathrooms with standalone bathtubs, painted tiles on the floor and glass walls.Other rooms have thoughtful touches, such as extracts of Jan Neruda’s most famous poems written on the walls. Every room is equipped with satellite TV, air conditioning, minibars and safety deposit boxes. All rooms have Free Wi-FiThe Design Neruda restaurant, located in the hotel’s atrium, serves a combination of international and Czech cuisine under glass ceiling. There is a summer terrace and a smoking room.As there is a lot of thing what to do in Prague our 24-hour reception staff is pleased to help you with anything – tell you and show you on the map which places you should visit, ensure a transport for you, book a tour, a recommend you the best Prague restaurants, give advice how to spend your nightlife atc.If you are looking for where to stay in Prague during your holidays Design Hotel Neruda is a perfect place for city breaks as well as for romantic stay. ... more less
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- Also Known As:
- Neruda Hotel Prague