I stayed at Hostel Mango for 2 nights and based on my experience I can just tell you that the staff here don´t have any idea of how to threat a customer.
We arrived at the hostel pretty late on a Saturday and after doingthe check-in the guy at the reception indicated us that our room was in another building, a new one which according to him was 2 minutes walking from the hostel. So He just said go to the mainroad; when I asked him what number he said dont worry is just next to MCDonalds.
After bein unable to find it, I came back to the hostel leaving my friend in the middle of the street at 2 am in Prague. The guy at the reception apologised to me and said sorry the number is the 27 and your room is in th 5th floor. I came back and number 27 didnt exist. After this my friend headed back to the hostel again and this guy just asked her to bring all our stuff back.
Finally we got our room after two hours and all of this becasue the guy didnt know where our room was located (which was in the hostel of course).
Next morning I asked to have hour two hours back so we could have a late check-in and the girl at the reception dindt like this, and although we got it her attitude was very bad.
I would not recommend to use the washing mashines, not only becasue is expensive, but it is so confusing that even the staff dont know how to use them!!.
Good points about this hostel, the location and that it seems very clean. Apart from this better avoid it!!
- Official Description (provided by the hotel):
- Only a few meters away from Charles Bridge, right in the heart of the historical centre of Prague, you will find Hostel "Mango", a combination of modern services, fantastic location and relaxed comfort. ... more less
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