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Great Kindness

5.0 of 5 bubblesReviewed 22 Aug 2019
Whilst My Husband was in Hospital I was stuck in the Hotel but the Managment and staff were very kind and understanding which helped me get over the shock of it all, so many thanks to all members of staff.
The Hotel was a lovely place to stay but my thoughts were somewhere else.
Date of stay: August 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudio S, General Manager at Falkensteiner Hotel Prague, responded to this review
Responded 23 Aug 2019
Greetings from Falkensteiner Hotel Maria Prag and thank you so much for your kind words!
With pleasure we helped where we can!
Be assure that I will share your post with my entire team.
We hope that time will bring you husband closer to a full and speedy recovery!
Thank you once again for sharing and we do hope that travel will bring you back in due time.
Warmest regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (948)
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Traveller rating
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All reviews the central train station old town nice hotel excellent breakfast hotel bar city centre
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Reviewed 12 August 2019

This hotel is really strategically placed, whether you travel by train (train station located across the street) or by plane (the AE Airport Express shuttle stops at the train station).
Moreover the hotel is located within walking distance to a big shopping area and to the old town city center and all amazing sightseeings.
Rooms are correct and functionnal, breakfast buffet is really nice.
I can fairly recommend this hotel.
My only negative experience there was with the taxi which was organized for us by the hotel, in order to drive to a booked restaurant in the evening. Calling it through the reception was supposed to put us on the safe side, but we had a really bad surprise with the price... The driver showed us on his phone that this was a hotel price.... What a scam..... Beware of that...

Date of stay: June 2019
    • Value
    • Location
    • Service
Thank Laurence_DE_2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudio S, General Manager at Falkensteiner Hotel Prague, responded to this reviewResponded 15 August 2019

Welcome Home! Thank you so much for your lovely review of Falkensteiner Hotel Maria Prag. I am delighted to hear your raving comments about our convenient location and our top-rated buffet breakfast. With sadness and surprisingly we noticed your unpleasant experience with your taxi transfer. Be assure that I will share and address your experience with our long-lasting partner organization.
I do hope that we will be welcoming you back very soon.
Warmest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2019

This hotel was part of our Prague citytrip package.

Location is perfect, you can virtually walk everywhere and explore the treasures of the beautiful city of Prague which is like an open air museum!! The hotel is located close to the main train station, however it is a safe place, even at night,(police station in front of the hotel).

At the front desk you can buy very cheap public transportation tickets (around 110 CZK per person for 24 hours), safe and reliable trams, metro, buses...

Front desk was helpful, printed a document for us, gave ideas concerning restaurants....

Rooms are nothing to write home about, worn but "ok". Air conditioning worked very well in our 3rd floor room.

The carpet in the corridors looks stained and leaves a bad impression.

Towels are very thin and "used".

Complimentary Nespresso/tea machine in the room, sauna&fitness room in the basement.

The highlight is the good BF buffet in the morning: plenty of choice, fresh products, always refilled, friendly and professional staff... and "šumivé víno"/sparkling wine/Schaumwein/vin mousseux on Saturday&Sunday :)

Date of stay: August 2019
Trip type: Travelled as a couple
1  Thank soinic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudio S, General Manager at Falkensteiner Hotel Prague, responded to this reviewResponded 15 August 2019

Welcome Home! Thank you so much for taking the time to share such a detailed review following your
experience with us. I was delighted to hear of you enjoying our top-rated buffet breakfast so much. I
will happily share your kind words with my team who looked after you so well. I do hope that we will have the opportunity in welcoming you back in the near future to create a
flawless experience.
Warmest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2019 via mobile

Good location and rooms.
However I visited during summer and the AC wasn't working. According to staff this has gone on for done time with no intend of fixing this. The room was boiling... If this is fixed I would recommend this hotel.

Date of stay: August 2019
Trip type: Travelled solo
Thank Bryggeren
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudio S, General Manager at Falkensteiner Hotel Prague, responded to this reviewResponded 15 August 2019

Greetings and thank you so much for your recent stay!
Thank you as well for your feedback about the A/C issue. We have worked with maintenance to fix the issue, but we are very sorry that it wasn't resolved sooner. We are currently updating our A/C machinery to prevent any additional issues. Thanks again for your review and we hope you stay with us the next time you return to Prague.
Warmest regards
General Manager

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Reviewed 11 August 2019 via mobile

We had great expectations for this hotel. They didn't get filled. First of all the room door was hard to open. Room was old and worn out. Curtains were dirty. Bed made a noise everytime I turned around. The bed was wide that was a good thing.
Cleaner woked us up one morning at 6.30 am.
She was at the wrong door and She didn't even apologize for that.
Air conditioning was good.
The breakfast was good.
Hotel is located near railway station.

Date of stay: August 2019
Trip type: Travelled as a couple
1  Thank nansku18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudio S, General Manager at Falkensteiner Hotel Prague, responded to this reviewResponded 13 August 2019

Thank you so much for taking the time to review our hotel. We truly appreciate the time that
you took to write this review!
We hope to see you again soon.
Warmly,

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Reviewed 4 August 2019 via mobile

Very nice hotel! The room was big and clean. Breakfast was outstanding! Took about 10 min to go to city center. Only minor issue was the doublebed was to singelbeds put together so it was a 10-15 cm gap between. Would stay here again.

Date of stay: August 2019
Trip type: Travelled with friends
4  Thank MrsGreco83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudio S, General Manager at Falkensteiner Hotel Prague, responded to this reviewResponded 6 August 2019

Welcome Home and thank you for sharing your review!
We are very pleased to hear that you appreciated our convenient location and our top-rated buffet breakfast.
We noticed your valuable remark on the bed type configuration. For your return stay let us know in advance your preferential room type.
We are looking forward to host you again soon for another amazing
experience!
Warmest regards

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