We stayed at this hotel for 4 nights.
First the (only) negative. The free shuttle service from the airport to the hotel runs every 2 hours. We collected our luggage at 4.30pm and then chose to wait for the 6pm shuttle which arrived a few minutes late. The driver informed us that there was no room on the minibus for us and one other solo passenger. He then arranged (albeit very efficiently) for another minibus to attend which arrived at 6.45pm. Anyone who decides to use the shuttle service should bear this in mind.
Now the (many) positives. I booked directly with the hotel and there were no problems whatsoever. Following my booking I sent 2 Emails with queries and these were answered almost by return. The hotel is in a very good location, opposite Petrin Park and only a few minutes walk down the rear of the hotel through a pleasant park and along the riverside to Charles Bridge.
The room we had was very large and spotlessly clean. The breakfast is continental in style (as you would expect) and very good. There are 2 computers in the lobby with free internet access. The staff were very friendly, polite and helpful.
Both check in and check out was quick and efficient. I used the hotel taxi to return to the airport at a cost of 680 czk crowns. This , like the rest of the hotel, was excellent.
It is obvious that both management and staff place a great emphasis on customer service and satisfaction and they should be congratulated on the levels that they have achieved.
- Official Description (provided by the hotel):
- Welcome to Hotel RomaThe 4 star Hotel ROMA is situated in the very historical centre of Prague in Mala Strana (Lesser Town). The hotel has benefited from a demanding reconstruction. It is ready to comply with all comfort requirements, providing you with an unforgettable atmosphere when visiting Prague.The hotel is situated right under one of Prague's dominant points - under the famous Petrin look-out tower. ... more less
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- Also Known As:
- Prague Roma Hotel
- Roma Hotel Prague