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“Wonderful location and staff”
5 of 5 bubbles Review of The Emblem Hotel

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The Emblem Hotel
Ranked #37 of 672 Hotels in Prague
Certificate of Excellence
Paris, France
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful location and staff”
5 of 5 bubbles Reviewed 27 January 2014

I stayed at this hotel with a friend for one night about two weeks after it had opened. The service was impeccable. We arrived early on a saturday morning and were able to check in at 10am and received a free room upgrade! The staff gave us excellent recommendations on what to do and see and where to eat including making reservations for us at a top restaurant. The location is fantastic, walking distance to everything one would want to see including the castle. Would definitely stay at this hotel again next time I am in Prague.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karac584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, 29 January 2014
Dear Karac584,

We are so happy that you were there with us at the very beginning! Thank you for such a fantastic review. We really appreciate your kind words about our staff and our service because both are very important to us. It's great to hear that you had a fabulous time and will be returning to us (hopefully) soon.
Since you left us in September, we have had a lot of new things happening around the hotel. Next time you visit, make sure you check out The Maharal Club on the lower level of the hotel with all of its new and improved Living Spaces, including lots of massive TV's, lounge areas and games (even Wii!). We look forward to seeing you in the future!

Kind Regards,
Hannah
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971 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Zurich, Switzerland
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 26 January 2014

In it's freshman year!

Positive:
- charming establishment
- beautiful rooms
- outstanding bathrooms
- great cleanliness
- great location

Negative:
- service a bit slow
- duty manager not dressed in an appropriate manner and a bit to shy
- wifi way to slow

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alacko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, 27 January 2014
Dear alacko,

Thank you for your great review! Our Creative Director, Richard Valtr, together with our Interior Designer, Alison McNeil, spent a lot of time and thought choosing the design and materials for our hotel. With all of their hard work gathering pieces from not only young designers, but also from established names from around the world, our beautiful rooms and design are something we are very proud of. Our style is simple and clean, yet each piece you see has a story. For example, did you know that our outstanding bathrooms are made entirely out of a rare blue marble (which we chose in person) all the way from Carrara, Italy? Thanks again for your kind words; we love that you consider us a charming establishment.

As you know, we are officially in our "freshman year" as a hotel, so we really appreciate your efficient notes. We are committed to having the fastest WiFi--not just in a hotel, but in the world. We are continuing to make progress with this and have recently made it so that each room has its own connection point, ensuring top speed and the highest security. As for the service that you experienced, we would love if you could give us more feedback. Everyone who comes to The Emblem should receive five star service, so if you could tell us more about your time with us, it would really help us ensure that future guests have the absolute, best experience. You can send me an e-mail at hannah@emblemprague.com.

We are so glad that you came to stay with us, and, again, thanks for taking the time to write us a nice review. We hope that we will see you again in the future. We are constantly adding new and exciting things, and we would love to share these things with you! Have a lovely day.

Kind Regards,
Hannah
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2 reviews
5 of 5 bubbles Reviewed 26 January 2014 via mobile

We stayed at the hotel for 3 nights for my wife 40 birthday. Best hotel, the staff is doing their best to please you. The hotel is in the center of the old city. Minutes walking from all major attractions.
Next time we won't look for any other hotel.

Helpful?
Thank Roye B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, 27 January 2014
Dear Roye B,

We are so glad that you and your wife chose us for such a special vacation! We hope that she had a lovely birthday and that both of you had a fantastic time in Prague. Thank you for your kind words and amazing review. We want all our guests to feel at home here at The Emblem, so it's nice to hear that you really enjoyed your time with us.
We definitely look forward to seeing you next time you are in Prague!

Kind Regards,
Hannah
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The Hague, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 January 2014

I stayed for 3 nights and enjoyed my stay in the Emblem hotel very much. It has a great location in the heart of Prague, helpful staff and cosi restaurant. The rooms are very modern and have everything you would expect from a five star hotel. As a coffee lover and Nespresso fan, I really liked having Nespresso machine in the room.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mario E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, 21 January 2014
Dear Mario E,

Thank you for such a lovely review! We are also glad that you were able to spend 3 nights with us in the heart of Prague and that you enjoyed your stay. We have tried very hard to maintain five star service and a five star atmosphere, so it is always nice to hear that we are doing it right. As coffee lovers ourselves, we are definitely happy that you made use of the free Nespresso machine in your room. (In fact, we put them in all of our rooms because that's just how much we love them.) We really recommend trying out our rooftop Spa and the Maharal Club with all of our Living Spaces downstairs the next time you are here, so, we hope you come back and see us soon!

Kind Regards,
Hannah
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Waterloo, Belgium
Level Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 11 January 2014

We stayed for 5 days in the Emblem Hotel in the month of december 2013. The Emblem is a brand new hotel with a high level of comfort. The decoration is well-done and actual. The location is excellent (100m from the Old Square). We took a pretender suite and this was definitively a good choice (more space in the room). The concierge is very helpful. However, a number of elements are disappointing : the lobby is rather small (not really a lot of place to read a good book f.i.), the breakfast is really monotonous and not at the level of a 5 stars (orange juice coming from a bottle ...), the service has some weaknesses (cleaning of the rooms is unpredictable and very basic), ... So, a very good hotel but not unforgettable ...

Room Tip: We recommend the pretender suite ... a little bit more expensive but much more comfortable.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philippe1380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, 13 January 2014
Dear Philippe1380,

Thank you for your review! We are glad that you chose The Emblem (and our Suite Pretender) for your stay in Prague. (We also love the hotel's design and the extra space that our Suite Pretender offers). We are also very lucky to be located so centrally and very (very) lucky to have an amazing staff who loves what they do. We will pass on your kind words and are happy to hear that you appreciate their work and so many other elements of our hotel.

Thank you for your notes on everything else as well. We are constantly looking for ways to improve how we do things here because we want everyone to have an unforgettable experience.

Our Living Room is one of our many Living Spaces, but did you know that downstairs we also have The Maharal Private Members Club which is open to all of our guests? With the Salon, the Drawing Room, the Games Room, the Fumoir and the Pantry there are plenty more Living Spaces (and extra reading materials) for our guests to relax and feel at home. If you didn't see it this time, please check it out the next!
As for breakfast, we hope you took a look at our a la carte menu which is included in the breakfast and provided by our amazing restaurant, George Prime Steak. It is quickly becoming one of the most popular restaurants in Prague, and they provide us with some fantastic extra options for our breakfast. We also are considering your comments on the buffet because there are always ways to make it even better.
Regarding our service, we will definitely pass on your comments. We have trained our staff to give a 5 star level of service, so if there is anything specifically that you did not appreciate during your visit, please do not hesitate to contact me at hannah@emblemprague.com. Again, we would love to hear more ways that we can improve.

Thanks again for all of your comments, and we hope that you will come back to see us the next time you are in Prague!

Kind Regards,

Hannah
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Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

We couldn't have chosen a more perfect hotel than the Emblem . Besides the location being so convenient the room and bathroom are of excellent design and finish. The staff are ever so helpful. Breakfast is fresh and plentiful. And to further enhance your stay don't forget to book for a most wonderful meal at La Finistra two minute walk away

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jollgoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZuzanaSelova, Sales & Marketing Manager at The Emblem Hotel, responded to this review, 8 January 2014
Dear Jollgoll,

We love reading your positive review. Thank you! It took us years to design the rooms and develop the concept of the hotel, so it is more than satisfying to read your comments. We love La Finestra too. We hope to see you back in the future. Keep checking for updates on all the new things that are happening over on our Facebook page!
Kind regards,

Zuzana
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London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 6 January 2014

We arrived here on Christmas Day & stayed until the 29th December. The staff are young, charming, dedicated and enthusiastic. There's no standing at a front hall desk upon arrival - check in and check out is conducted on handheld tablets whilst sitting by a very modern gas fire. Response to our emails prior to arrival was prompt & helpful. The rooms are finished to a very high & thoroughly modern specification - smart tv, nespresso machine, Hans Grohe taps and showers in the bathrooms. Even two brollies hanging in the wardrobe. We treated ourselves on the first night and dined in the George Prime Steak house - it was Christmas Day after all - and have no qualms in whole heartedly recommending it. Not cheap but genuinely prime beef - choice & succulent - perfectly cooked & presented. Of especial note is the delicious home made breads - not just for supper but breakfast too. The roof top jacuzzi (together with the spa rooms) is tops off the feeling of luxury at the Emblem & is a 'must do.' Superb location, too. Jonna & Simone

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZuzanaSelova, Sales & Marketing Manager at The Emblem Hotel, responded to this review, 8 January 2014
Dear Joanna and Simone,

Thank you so much for your extensive and excellent review! We are so happy that you decided to stay with us over the Christmas holiday, and we are glad that you thoroughly enjoyed your stay. Our philosophy when it comes to operations and design is to bring our hotel into the 21st century with state-of-the-art technology, five-star amenities, and well-known as well as up-and-coming designers. It is always great to hear that these things are appreciated.
We are also very glad that you tried George Prime Steak. It is quickly becoming a huge hit in Prague, and we are so proud of its excellence and success.
Next time you are in Prague, please come back and see us. We have many new and exciting things planned in the future!

Kind regards,

Zuzana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Emblem Hotel

Property: The Emblem Hotel
Address: Platnerska 111/19, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #37 of 672 Hotels in Prague
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Emblem Hotel 5*
Number of rooms: 59
Official Description (provided by the hotel):
The Emblem Hotel, a Luxury Lifestyle hotel based in Prague, caters to individuals who want to truly experience one of the most beautiful cities in the world. Located in the Jewish Quarter of Prague's historic Old Town, our hotel not only reflects the history of the city center, but also enhances it. We want to create a unique home-away-from-home for all our guests, so we provide access to a variety of living spaces, a world-class American steakhouse and bar, a culturally-focused member's club, and a rooftop spa, fitness and wellness center. We encourage you to come, explore the city, and become a part of our ever-growing community. ... more   less 
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