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“Loved this hotel!”
Review of The Emblem Hotel

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The Emblem Hotel
Ranked #31 of 647 Hotels in Prague
Certificate of Excellence
Reviewed 28 March 2014

From the minute you walk in to this sleek boutique hotel just steps from the old square, you feel at home and welcome. The rooms are comfortable and beautifully appointed.
The staff were friendly and very accommodating. They set up all our tours and always had water and fruit waiting for us when we returned.
The spa is immaculate and my massage was fabulous!
The restaurant adjoining serves a great breakfast as well as delicious steak for dinner.
The bartenders were our friends by the end of the trip!
Definitely recommend this hotel!

  • Stayed: March 2014, travelled with friends
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Thank Hildyroth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this reviewResponded 1 April 2014

Dear hrmrer,

We are so glad to hear that you loved your stay with us! Thank you for taking the time to share your experience on TripAdvisor, and thank you for your kind compliments. It always makes us happy when a guest feels at home and welcome with us because that is exactly the atmosphere that we are trying to create here at The Emblem.

It is also great to hear that you were able to try out The M Spa and George Prime Steak! If you stay with us in the future, make sure you check in to see what special promotion we have in the spa, because there is a different one each month! And we love that you bonded with our fantastic bartenders. We hope they treated you to some of their best cocktails!

Thank you again for your awesome review and recommendation. We hope to see you again in the near future!

Kind Regards,
Hannah

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Reviewed 27 March 2014

We have stayed at th Emblem Hotel for 4 nights last weekend. The hotel location is perfect, the staff were very friendly and welcoming, the rooms were clean and the breakfast was great (included). Defiantly recommend!

  • Stayed: March 2014, travelled as a couple
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Thank Lioraibe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this reviewResponded 1 April 2014

Dear Lioraibe,

Thank you for taking the time to write such a lovely review for us! We were so happy to have you here for your stay, and we want to thank you for all of your kind words about our location, rooms, breakfast, and especially our staff. We will let them know that you found them so friendly and welcoming!

Did you get to try our rooftop Spa and Jacuzzi? It's one of the most popular parts of the entire hotel, and now that the weather is getting nice, it is absolutely beautiful up there! We hope that you return to Prague to stay with us again very soon, and we look forward to welcoming you back here again!

Kind Regards,
Hannah

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Reviewed 24 March 2014 via mobile

The Emblem was one of the best 5 star properties we had stayed at during our trip. From the service to the rooms, everything was top notch. Located at a 1 min distance to the old square, this brand new hotel is worth paying for. The hotel has opened in sept 2013 therefore it's a brand new hotel. The room service was superb. They used to clean our room twice a day. First hotel I have experienced this service.
One of the other best things is the Maharajal lounge in the hotel located in the basement. It's an excellent place to relax after a long day.
Overall we were very happy with the hotel and will recommend it to everyone.

Stayed: March 2014, travelled as a couple
1  Thank Husainakhtar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this reviewResponded 27 March 2014

Dear Husainakhtar,

Thank you so much for your amazing review! We are so thrilled to hear that you consider us one of the best properties you stayed at during your entire trip. Especially because we are a new hotel, we really appreciate all of your kind words about our service. We will let our Housekeeping staff know that they did a superb job! We are also glad that you got the chance to enjoy The Maharal Club on the lower level of the hotel. We hope that you come back in the future and stay with us again, because we have a lot of exciting events planned (especially in The Club). Thank you again for your wonderful recommendation, and we hope to see you again soon.

Kind Regards,
Hannah

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Reviewed 23 March 2014

After reading the positive reviews, I decided to give this hotel a shot.

It was for our honeymoon and wanted to make the stay special. Unfortunately it did not live up to my expectations.

Hotel Staff promised me an upgrade to a Suite Pretender room in honor of our honeymoon, but didn't follow through. Is this 5 star service?? Rooms are on the small side and there's not a whole lot of space other than a bed and small desk..

Room is very basic. Bathroom didn't have separate tub and shower.

They advertise a free tablet for use on their website but when I contacted the front desk, they simply said sorry... is that 5 star service???

Cable TV barely offered any English speaking channels..

Wifi Password written on a card in the room had a typo- it took a while to get the correct wifi password from the front desk.

Hotel doesn't have a pool which is really upsetting. They advertise the Spa like it's the greatest thing, it was nice and quiet, but hotel staff is down your back...

On the plus side, room service did a very good job cleaning the room each day.

To summarize, I regret booking our special trip at The Emblem.

  • Stayed: January 2014, travelled as a couple
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6  Thank AaronWein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this reviewResponded 1 April 2014

Dear AaronWein,

First of all, thank you very much for staying with us on this very special occassion. I remember speaking on the phone with you and being very excited about your reservation. I am very sorry to hear that you did not enjoy your stay, and I personally apologize for all the inconveniences that you went through.

When we spoke on the phone, we did agree to an upgrade from the basic category room that you booked to our Suite Pretender room. However, as my collegue Zuzana mentioned to you, the Suite Pretender room did not have a balcony, which you were keen on having. That is why we allocated you to a Pied-a-Terre room because it comes with a balcony. Our Pied-a-Terre room is actually two categories higher than the basic category that you booked, so the upgrade was applied. I believe my colleague mentioned that the size of the room is smaller, but we understood that you preferred the balcony anyway. If there was a miscommunication here, we apologise and will ensure that this kind of situation does not happen again.

I remember preparing some special honeymoon amenities, like the card and chocolates in your room, for your special occasion because we were trying to make your stay as memorable as possible, so I am sorry to hear that it did not live up to your expectation.

Regarding the pool, there is another missunderstanding, because we have never mentioned on our website or anywhere else that we have a pool. We do, however, have a fanstactic rooftop Jacuzzi.

I hope that you can give us another try in the future and that we can avoid all the missunderstandings, and make your stay a perfect one. We would love to show you everything that we have to offer, so if you decide to book with us again, please let us know, and we will make your stay a very special one.

Wishing you a great rest of the week,

Kind regards,

Monica
Front Office Manager

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Reviewed 22 March 2014 via mobile

wonderful hotel, perfect location with a truly fantastic staff,( loved George , he's delightful ). stay here you will love it. from the beautiful lobby, great (included buffet breakfast, incredibly friendly staff & beautiful rooms this hotel is an A++.

  • Stayed: March 2014
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Thank fundebbieps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this reviewResponded 24 March 2014

Dear fundebbieps,

We are so glad that you had a fantastic stay with us! Thank you for taking the time to write an awesome review and for giving us an A++ recommendation. We love that you enjoyed everything from the location and our staff to our beautiful lobby and rooms. We will make sure to pass on your compliments to George and to the rest of our staff. It is so nice to hear that you thought they were truly fantastic. We hope that you will come back to Prague soon and stay with us again!

Kind Regards,
Hannah

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Reviewed 20 March 2014

We were on a 2 week trip through Europe and stopped in Prague for 2 nights. It was our favorite hotel by far on our trip - and an amazing value for a modern and brand new hotel. The staff was amazing, including Stephen, who ran the downstairs "Soho House" inspired club. He gave us the best tips and travel itinerary for our stay in Prague and the rest of the staff was incredibly helpful and attentive as well. The rooftop was amazing, spa seemed nice and restaurant/bar felt hip and modern. I would highly recommend this to anyone visiting Prague who is looking for a luxurious and true Prague experience!!

  • Stayed: March 2014, travelled with friends
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Thank Annie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this reviewResponded 24 March 2014

Dear Annie C,

Thank you so much for your amazing review! We are honoured to have been your favourite hotel on your 2 week European trip, and we hope that you can make it back to see us again in the near future. Thank you for your kind words about our staff and specifically about Stephen. We will make sure to tell everyone that you appreciated their helpfulness, and we will definitely tell Stephen that you enjoyed all of his "Prague tips." We are thrilled that you are giving such a lovely recommendation and are very glad that you had such a terrific and true Prague experience. We hope to see you soon!

Kind Regards,
Hannah

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Reviewed 19 March 2014

The Emblem Hotel didn't let me down. We loved everything in the hotel except some minor problems.

We were warmly greeted by the front desk staff and offered comfortable seats for check-in. During check-in, the staff was very attentive that she offered us croissants and water, which were perfect after a rough journey by the metro. She went through everything in the hotel with us and recommended us to freely enjoy the facilities in the hotel.

Our room is on the 5th floor, which looked slightly larger than the pictures shown on the internet. The room was elegant, modern, well-designed and subtle. Every piece of furnitures were well-selected and beautiful. The wooden floor made us feel like we were home. The bathroom was gorgeous with a bath tub which was longer than those in other hotels. The bed was comfy. Generous wardrobe space. Everything was perfect.

We didn't go to the spa but the Maharal Club, which the guests have complimentary access to. It's a common area but private for guests only. We met one of the managers there. She kindly walked us through the whole club and had a nice short talk with us. The club was dimmed. Everything is sooo chic. The hotel allows guests to invite friends over to have meetings in the club. They even allow guests to cook in the kitchen! Plenty of rooms are available at your disposal. Just like you are at home! Complimentary coffee were offered in the club. We played games in the games room. It's a great place for you to kill time and hang out with friends.

The hotel is located in the old town. Old town square is just outside of the hotel. Although a bit too touristy, food stalls and restaurants are available. We enjoyed high quality steaks in the George Prime Steak in the Emblem. Breakfast is half buffet and a hot dish made to order in the George Prime Steak.

Minor problems such as the key cards failed to work twice and the elevator door didn't opened on the 5th floor twice during our two-day stay. But I would say other parts of the hotel are so great that you won't be too unhappy to these minor problems. And I'm sure the hotel will constantly perfect itself.

We didn't think a historic city like Prague would have an alternative choice of modern hotel. The service, the room, the facilities, the location - all five stars. We will definitely choose Emblem again and recommend it to our friends and family! Thanks all the friendly staff in Emblem for bringing us such an enjoyable stay! One of the best hotel I've ever stayed! I'm really happy that I've chosen the Emblem Hotel.

  • Stayed: March 2014, travelled with friends
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2  Thank jacklync625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this reviewResponded 24 March 2014

Dear Jacklyn C,

Thank you so much for such an amazing and extensive review! We love that you took the time to detail your entire stay with us and that you had such a lovely experience. Since the very beginning, we've tried to do things differently at The Emblem. From our check-in process to the hotel's layout and philosophy, we have tried to make our space a home-away-from-home for every traveller that stays with us. We are so glad that you really felt and enjoyed this whole experience.

As for your minor problems, we do apologise for any inconvenience you may have encountered with our elevator or your key cards, and we have already taken measures to correct these technical issues. Thank you for bringing it to our attention, and thank you for your patience during your stay!

We are so grateful for your kind words, and again thank you for taking the time to share your experience! We love that you enjoyed everything--our service, rooms, facilities, and location. Thank you for your incredible recommendation, and we hope to see you (and your friends and family) very soon!

Kind Regards,
Hannah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Emblem Hotel

Address: Platnerska 111/19, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #31 of 647 Hotels in Prague
Price Range: £151 - £409 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Emblem Hotel 5*
Number of rooms: 59
Official Description (provided by the hotel):
The Emblem Hotel, a Luxury Lifestyle hotel based in Prague, caters to individuals who want to truly experience one of the most beautiful cities in the world. Located in the Jewish Quarter of Prague's historic Old Town, our hotel not only reflects the history of the city center, but also enhances it. We want to create a unique home-away-from-home for all our guests, so we provide access to a variety of living spaces, a world-class American steakhouse and bar, a culturally-focused member's club, and a rooftop spa, fitness and wellness center. We encourage you to come, explore the city, and become a part of our ever-growing community. ... more   less 
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