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“Very Dissappointed” 3 of 5 bubbles
Review of The Emblem Hotel

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The Emblem Hotel
Ranked #39 of 670 Hotels in Prague
Certificate of Excellence
coralgables
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Dissappointed”
3 of 5 bubbles Reviewed 2 July 2014

We recently stayed at The Emblem and although I agree with it's desirable location and lovely spa, I strongly disagree with everything else. They have a check-in/check-out policy that they think is cool because someone comes and sits down with you instead of greeting you at a desk. Leads to a lot of confusion. The rooms are tiny and VERY poorly designed. There is absolutely no storage so we lived out of suitcases in this tiny room for three nights. I am very organized so this was hard for me. The towels were cheap and thin like you would buy at a Walmart store and not at all indicative of a luxury hotel.
They had an excellent lobby restaurant but the staff was so off putting and tended to congregate together both in the restaurant and in the lobby which made us as guests feel uncomfortable.
After we checked out we were bombarded with emails asking us to write reviews to you, like us on Face Book, Tweet their praises, etc. While I understand this is marketing, Pleeeeze? Not
happy:-(. Pick another hotel.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank penny n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
otsh, General Manager at The Emblem Hotel, responded to this review, 8 July 2014
Dear Mrs. Penny and Mr. Andrew.

I am very sad to hear that we did not meet your expectations and as we spoke together, storage in the hotel, is something that I completely agree with you and I am working on adding more to both the rooms as well as the bathrooms. We have had the architect in yesterday and so we are making a progress. The rooms were designed with attention to clean, minimalistic design, but the lack of storage is an issue.

Our check in process has been designed so as to provide comfort after the long journey our clients have taken to get to our hotel. This is why we send emails prior to arrival asking for all details to be given to us in advance, from the comfort of your home, so that when you do get to Prague, you just need to get the room key card and start enjoying the city. We think its better done from the comfort of an arm chair than standing up in a queue in front of a desk.

With the one email sent to you after check out, asking for a honest feedback, I apologize if this disturbed you. Nevertheless, at the same time, I am glad that we were able to find out your opinion, as it truly matters to us. It points in the right directions to the improvements that we, or perhaps mainly I my self, need to take.

Thank you for your honesty and your words

With my sincere regards

Helena Valtrová
General Manager of the Emblem Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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934 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
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  • Czech first
  • Dutch first
  • English first
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English first
Prague, Czech Republic
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

Today I've been at The Emblem for an inspection. For a long time I haven't seen such an interesting and lovely project. It's really hard to say what is the most charming part there...but the view from the spa terrace is one of the best in the whole city of Prague! I will be back for sure, love it.

Room Tip: Upper floor, better - unforgettable view!
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  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MichaelaMV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, 7 July 2014
Dear MichaelaMV,

We are so thrilled to hear your kind words! Thank you for taking the time to write us such a great review just from your site inspection with us. We really appreciate your compliments about our project because our Creative Director spent almost 5 years coming up with the entire concept, so we love to hear that you like it! We also definitely agree that the view from the Spa Terrace is one of the best in Prague, and we look forward to welcoming you back to The Emblem again in the near future!

Kind Regards,
Hannah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

We stayed at the Emblem Hotel in Prague for three nights. The hotel just opened in September 2013. Check in was a little confusing as they do not have a reception desk. We were greeted at the door and checked via a mobile tablet while sitting in a front room with oversized chairs. Once we got to the room, we were pleasantly surprised with its size. It was very spacious. The bed was comfortable. The bathroom was quite modern and efficient. Breakfast was not included in our rate, but we ate breakfast there anyway. It was reasonably priced. They served both a cold and hot breakfast. The food was excellent. Location couldn't have been any better. It was maybe one block to the old town square and the astronomical clock. The Charles bridge was about a five to ten minute walk. We loved Prague. We must have walked 30 miles in our three days. When we go back we will stay at the emblem hotel.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank C N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, 2 July 2014
Dear C N,

We are so happy to hear that you had such an amazing vacation with us here at The Emblem! Thank you for taking the time to share your experience with us and the TripAdvisor community, and thank you for all of your great compliments. We are lucky that we are so centrally located, and we are thrilled that you really took the time and effort to walk around so much in our beautiful city. We also appreciate that you loved our rooms, comfortable beds, modern bathrooms, and excellent food. We hope that you had the opportunity to check out our relaxing spa on the top two floors of the hotel or the many Living Spaces that we have downstairs. If not, then we hope you get the chance to come back and visited us again very soon. We look forward to welcoming you back at The Emblem!

Kind Regards,
Hannah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
perth
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

The Emblem is perfectly located just of the Old Town square but away from the main tourist traffic. Most of the sights are within walking distance, if not it’s just a tram or metro ride away. Though in an older building the fit out is modern, monochrome in colour and understated. If you like your hotels ‘old worldie’ or extravagant this one may not be for you.

The rooms are smallish but not shoe box size. The two of us felt comfortable enough over a 5 night stay. The staff were welcoming and helpful when request were made.

A criticism is the lack of bathroom storage with no shelf or below sink for toiletries – whilst not an issue if staying a night or two it becomes a significant inconvenience for longer stays. We provided this feedback on our check out.

The other down side was the room housekeeping. Our cleaning person seemed quite forgetfully, not replacing tissue box or toilette paper or replenishing tea/coffee provisions. Whilst a call to the front desk sorted out the problem, it is not what one would expect from a 5 star hotel.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank elisabethperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, 30 June 2014
Dear elisabethperth,

We are so happy to hear that you enjoyed your 5-night stay with us at The Emblem! Thank you for taking the time to give us your feedback and for all of your kind words. We are lucky that we are in such a fantastic location (tucked quietly away right in the middle of the city centre), but we want to thank you for calling attention to our modern and chic decor, comfortable rooms, and welcoming staff.

We also appreciate your feedback concerning our bathroom storage and housekeeping. We are constantly looking for ways to improve our guests' experience, so thank you for helping us continue to be the best we can be! We also pride ourselves on our 5-star service, so thank you for pointing out the small discrepencies in your experience. We apologise for any inconvenience, and we can assure you that we have eradicated this issue!

Thank you again for taking the time to share your experience, and we hope you have the opportunity to travel back to Prague again in the near future! We have so many things we have to offer (from our amazing spa to our fantastic Living Spaces in The Maharal Club), so we hope you can come back and enjoy another stay. We look forward to welcoming you back to The Emblem!

Kind Regards,
Hannah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

With no previous experience of the city, after a lot of Web research we chose the Emblem. We found it excellent in every way and would not hesitate to return. Great staff, modern comfortable room with no road noise. Easy walking distance to all tourist destinations and many nearby restaurants (our favorite was La Bottaga di Finestra just up the road).

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PWL30080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, 30 June 2014
Dear PWL30080,

Thank you so much for taking the time to write such an amazing review for us! We are thrilled to hear that you enjoyed your time here, especially being as it was your first time in our beautiful city. Thank you for your kind compliments. We are so happy that you found us excellent in every way from our perfect location and modern/comfortable rooms to our great staff and surrounding neighbourhood. We hope that you find the time to visit Prague again soon in the future, and we look forward to welcoming you back to The Emblem!

Kind Regards,
Hannah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

We stayed at this very nice, rather upscale hotel a hundred meters from Stare Mesto this month. The staff all speak English and are helpful in the extreme. The rooms are quiet, modern, clean and well -appointed. Unlike those of many hotels, the lifts at The Emblem are relatively roomy. The hotel provides an extraordinarily fine and elaborate breakfast each morning included in the price. You won't need lunch. If it fits your budget, I would highly recommend the place. We couldn't have been more pleased.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, 24 June 2014
Dear Dennis M,

We are so glad that you were so pleased with your stay with us! Thank you for taking the time to write us such a fantastic review, and thank you for all of your kind words about everything that we have to offer here from our helpful staff and well-appointed rooms to our massive breakfast offering and great location. We hope you had the opportunity to check out our unbeatable rooftop Spa and cozy Living Spaces in The Maharal Club, and if not, then you should definitely see them next time! We are constantly improving everything here, so we hope you will be surprised when you come back to visit! We hope to see you again soon!

Kind Regards,
Hannah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 22 June 2014

As soon as you get in your seated in the lounge area where they come to you and check you in and do everything. you feel special just because you dont need to stand and check in. the rooms
were of a very high standard, not huge however big enough. bathroom nice.
location is good.
the restaurant George steak was outstanding - they got a reservation wrong and made us wait however time flew when you got free cocktails - worth an eat there as the food was excellent. breakfast area is in the restaurant and was to a good standard.
however the service was flawless and i would stay here again.
the spa was very nice- a little expensive but very good.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, 24 June 2014
Dear Matthew S,

Thank you for such an amazing review! We love hearing about your experience because we want all of our guests to feel special, so we are really happy that you had a great time. We are also glad that you got the opportunity to check out George Prime Steak, because it is quickly becoming one of the most popular restaurants in the city! Thank you for the kind words about everything else as well and especially about our service. We are always here to help! Hopefully you will get the opportunity to return to Prague in the near future, and we look forward to welcoming you back at The Emblem.

Kind Regards,
Hannah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Emblem Hotel

Property: The Emblem Hotel
Address: Platnerska 111/19, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #39 of 670 Hotels in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Emblem Hotel 5*
Number of rooms: 59
Official Description (provided by the hotel):
The Emblem Hotel, a Luxury Lifestyle hotel based in Prague, caters to individuals who want to truly experience one of the most beautiful cities in the world. Located in the Jewish Quarter of Prague's historic Old Town, our hotel not only reflects the history of the city center, but also enhances it. We want to create a unique home-away-from-home for all our guests, so we provide access to a variety of living spaces, a world-class American steakhouse and bar, a culturally-focused member's club, and a rooftop spa, fitness and wellness center. We encourage you to come, explore the city, and become a part of our ever-growing community. ... more   less 
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