We stayed at the Iron Gate in December to enjoy Prague and its Christmas markets. The hotel occupies a fantastic location in a pretty historic building. The Old Town Square is 5 minutes away and it is full of bars and restaurants from the Hard Rock Café to medieval beer bars and 20th century Jazz clubs. The numerous restaurants, bars and sights within easy walking distance and you certainly feel you are experiencing the real Prague rather than a chain type hotel. Each room in the hotel is unique and we chose the “Family Suite” as we needed two bedrooms. The suite was certainly full of character although it’s suitability for a family was debateable. Certainly I would not trust young children on the very steep stairs. We had two bedrooms one of which was upstairs with a low vaulted ceiling and ancient painted beams and with a slightly strange Jacuzzi bath in the centre of the room and a very small toilet beside the stairwell. It looked ‘romantic’ with the bed set on a platform but the practicalities of this room were much trickier than we imagined. Getting in and out of bed under the steep eaves was very precarious especially in the pitch dark! This room needs bedside lamps and a little more comfort and ‘luxury’. There wasn’t even a dressing table and chair in the room which made it feel a bit empty. Not sure if they where trying for a minimalist look but if so they failed.
The heating definitely worked though and the rooms were very warm until we got the hang of the heating system!
On the main floor the lounge area was nice with 2 sofas, TV, rug and minibar / Tea and coffee making facilities and toilet. The downstairs bedroom was comfortable with an en suite bathroom with the shower over the bath which was a tad hit and miss with temperature and splashing all over the floor! The hair dryer was ‘wired in’ and you have to stand to dry hair. We do prefer a dressing table though there was a desk in the lounge. It can’t be easy to fit things in these charming rooms but the addition of a few more dressings would have improved this suite a lot. There was quite a bit of noise early morning even though we were very high up but that is only to be expected in a city location.
Wi-Fi worked fine and was free and the cleaning service was always very on the ball.
Breakfast is taken in the courtyard ‘café’ and was very unimpressive. A lot more could be made of this area in terms of tempting people in for coffee etc but this did not seem to happen much. It may be different in the summer.
Reception staff were helpful enough when asked about things and made restaurant bookings for us but a little more effort in passing the time of day and having a chat with guests would not have gone amiss. The reception area is very small and we never seemed to see any other guests (assuming there where some?) Probably reflecting the fact the hotel is not purpose built but is a 600 hundred year old converted private residence. We looked in the hotel bar and restaurant but they where totally deserted and we did not eat or drink at the hotel for this very reason. The restaurant is located in a pretty vaulted cellar and you feel they should so more to attract the dinner market from the Town Square. The restaurant opposite the hotel door was very nice and the food lovely and the Anonymous Bar 50 yards up the road opposite is a “must visit” experience!
Though we loved the location and the hotel generally what lacked was that special little ‘personal touch’ that would make the guest feel valued. It was our ‘notable’ wedding anniversary when we were there. When we have stayed in other hotels for similar special occasions we have always had a card or chocolates etc however, although they knew, the hotel never acknowledged this in any way. Just a little more effort is needed here in terms of customer service to make this hotel move from a good experience to a great one!
- Official Description (provided by the hotel):
- Iron Gate Hotel & Suites offers 48 unique rooms and suites, each with a different lay out, view and decor. This beautiful landmark, set in a privacy of inner courtyard with unforgettable atmosphere, is certainly one of the hidden gems in Prague. Most rooms and suites are decorated with original 14th-18th century frescoes or wooden painted ceilings that were carefully renovated and nowadays are one of the hotel's unique features. Some Royal Suites are even with 2 bathrooms and jacuzzi. All rooms and suites are unique - you should come more than once to enjoy the breathtaking atmosphere of all. All rooms at the hotel are non-smoking. If coming for leisure or business - indulge yourself and let us treat you as royalty. ... more less
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- Also Known As:
- Iron Gate Hotel And Suites
- Iron Gate Prague