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“Away from the centre”
3 of 5 bubbles Review of Hotel Troja

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Hotel Troja
Ranked #344 of 670 Hotels in Prague
Budapest, Hungary
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Away from the centre”
Reviewed 6 May 2012

I had a booking at this hotel but eventually did not stay here though I had to pay for one night's stay. The hotel is too far away from the city centre to be comfortable for a short stay, though the tram line is right behind the hotel and the metro close-by too. The area round it is not too nice and this detracts from the hotel itself. We ate lunch there and the restaurant was very spacious and the food good. I checked the rooms and found them to be clean and neat, though a bit tiny. Parking was free opposite the hotel and that is big plus. The staff at the reception was extremely helpful and understanding.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anil58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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129 reviews from our community

Traveller rating
    36
    53
    24
    8
    8
See reviews for
29
50
9
16
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Level Contributor
132 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 31 March 2012

Other reviews warned of chronic overbooking, so we were a bit worried. The hotel was full, but since we were attending a conference held there, I'm sure they weren't thinking of bumping us.

The location isn't the best. A bit far from the city center, but only 10 minutes or so on the Metro. It's also difficult to locate from the Metro when you first arrive as there's little street signage and it's hard to get your bearings. But once you find, it's just a few minutes walk.

The room was small-ish, but nice. The two beds weren't together (not uncommon in European hotels), which was disappointing. The beds were actually fairly hard, but the pillows were very comfortable. The bathroom was also very nice and looked like it had just been redone. A nice small balcony as well.

Service was mediocre at best (something typical in the Czech Republic it seems). Housekeeping accidentally forgot to replace one of our towels, but the front desk didn't have the keys to get more. What? The front desk was also very unhelpful when I asked for change. I watched him give a waiter plenty of change, then immediately turn to me and say it wasn't possible. It's one thing to have a policy of not doing it, but don't lie to me. I just saw you do it! With the exact amounts I needed! It was a small bill and I only needed coins.

The breakfast was pretty decent, though the drinks were all awful. Burnt nasty coffee and watered down "fruit" juices. Didn't eat at the restaurant, but it was always busy at lunch with locals, so I take that as a good sign.

But hey, you get what you pay for. It's cheaper than many of the more central hotels, and the quality certainly isn't bad, it's just not the best.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shrubbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 February 2012

Very nice hotel. Only down side is its a little bit too far to walk into the city centre however trams and Metro take you there in 10 minutes.

Hotel is very clean, serves great food and stunning views from the rooms.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smallhours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
578 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
Reviewed 31 October 2011

The rate, €29 the first night and €49 the second was good. The room was comfortable if a bit small. It was clean and had a decent bath. The staff at the desk were helpful and were friendly. Travel to the center was easy once we communicated efficiently with the man at reception. The car was parked for free due to available space outside the hotel.

More 3-star than 4-star as it is rated. Was very difficult to find the place due to directions I took down off Google maps, darkness, one-way streets, and poor signage. A phone call to the hotel had us discover we were a stones throw from it when we were turned around and not sure where to go. I literally got out of the car and walked around a corner and there it was! But the roads to it from where I was parked were all one-way. Being late enough at night, I just went the short distance, less than 100 meters, and parked outside the hotel. Room was on the small side. Desk staff spoke little English which made it difficult for us to understand directions. Breakfast early one morning saw perhaps half the serving dishes empty, no spoons, milk, etc and no clean tables to sit at. I flagged a woman down from the kitchen and told her this, she shook her head in an understanding gesture and went back into the kitchen where things looked relaxed back there! I told the woman at reception and she immediately left her station and got things rolling in the breakfast area. Suddenly people started appearing from no where cleaning tables and restocking the buffet. It was the worst breakfast experince in memory. It took them quite a while to stock everything. This was 2 1/2 hours before breakfast was due to end. I'm going to say the breakfast dabacle was a "freak" occurance and recommend this property.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eindhoven
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2010

As reported earlier by other guests, also in our case the hotel was overbooked. We were send to another hotel (half the price) without any refund. We met 2 other couples in this hotel with the same experience. We found out there was a big conference around the corner and well paying business customers occupying our room. I'm convinced this is "standard procedure" for hotel Troja. The internet clients are used to secure rooms are filled and (even more profitable for the hotel) if possible transferred to much cheaper hotels.

Stayed September 2010, travelled as a couple
Helpful?
1 Thank AntonEindhoven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 July 2010

We booked our 2 bedroom suite for 2 people back in March for a July stay. We arrived at 9:30pm only to find that we had been given a triple room with a fold-out bed. When we questioned them, they said that the suite was full and they may be able to move us to the suite the next day. They had no explanation as to why the room was not available for us. The next day they moved us, but there was no assistance provided in getting all of our luggage from the old room to the new room! The receptionist said that they would give us a 20% discount on the first night so we thought we would give them the benefit of the doubt and honour our reservation. When we checked-out, the 20% discount had been withdrawn. A different receptionist called the hotel manager who refused to speak to us and refused to honour the 20% discount. When we questioned the receptionist further as to why the suite we booked wasn't available when we checked-in, her English suddenly became very poor and she got nasty. We had booked through booking.com and I believe that as we got the suite at a discounted rate, the hotel was not going to go out of their way to assist us. The maid service left a lot to be desired too ... twice we put the "clean my room" sign out early in the morning and came back late afternoon to find that the room had not been cleaned! STAY AWAY from Hotel Troja. They are misleading and deceptive. They do not honour reservations and they are not honest in their business dealings. The listing on booking.com says it is a 4 star hotel .... by what standards??

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank livy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tasmania
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2010

booked directly with the hotel and managed a suite at the same price as a room (cheap). Since you do not need a car in Prague, we arranged a spot in their garage beforehand. The hotel appears to be far away from the city, but a 1 minute walk will get you to the metro and a 10 minute ride will drop you in the centre of Prague within walking distance of most attractions- get a day ticket on the metro which can also be used on buses and trams. The hotel suite wasbrilliant and spacious and positively in accordance with their 4-star rating. The place was spotless and breakfast (included) boasted hot and cold selectiions. Staff was friendly with good english. If we get back to Prague we will stay there again!

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joexx7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Troja

Property: Hotel Troja
Address: Trojska 1/2232, Prague 182 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 8
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#230 Luxury Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Troja 4*
Number of rooms: 22
Official Description (provided by the hotel):
The modern Troja hotel is situated in a prestigious residential area, on the right bank of the Vltava river, offering superb panoramic views of the city centre. The historic centre is easily accessible as there is a metro and tram station next to the hotel with a direct line to central Prague and the major historical attractions (5 stops to Old Town Square or Wenceslas Square). The hotel offers a stylish gourmet restaurant with a summer and a winter garden and a cafe serving excellent coffee and traditional Bohemian desserts. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Travel Republic (UK), Traveltool, S.L.U., Booking.com and Evoline ltd so you can book your Hotel Troja reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Troja Hotel Prague

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