We had the misfortune to stay at this hotel for four nights. We booked rooms here because of the photos and reviews.
On arrival there were no coat hangers in the wardrobe. When asked at reception no coat hangers were received. Two further requests I finally got half a dozen! I certainly wouldn’t expect to walk into a four star hotel to find no coat hangers!
Our room and bathroom was not cleaned for four days despite complaining, writing the request in Czech and trying to speak to the manager! (See photo)
I requested milk and coffee three times to make drinks in the room but this never arrived. The kettle had a two foot long Cable on it and had to remain on the floor as the table was too high! (See photo)
The rooms and particularly the breakfast was nothing like the photos on the website so don’t believe what you see! When items at breakfast ran out the staff who were drinking coffee and on their phones, had to be asked to replenish them.
There was obviously no management or supervision of reception, cleaning and kitchen staff.
We sent the hotel two emails and photos but they have failed to respond!