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“Disappointing”

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Clarion Hotel Prague Old Town
Ranked #238 of 649 Hotels in Prague
Toronto, Ohio, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointing”
Reviewed 1 October 2013

We are staying in the Clarion Hotel now, 10/1/2013. Although the location in Old Town is good everything else is at best poor. The furniture appears to be from the 70's. The walls are dirty and require a paint job. The Wifi service is poor. When I contacted the front desk about it they asked if I had an Ipad which I do. They responded Ipads have a problem with their service. They stated I could come down to the lobby and try it there. If you are a smoker you will love it because you won't have to buy cigarettes - just sit in the lounge and inhale. Only 2 staff members have been friendly.

Stayed October 2013, travelled with friends
Helpful?
3 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakub T, Manager at Clarion Hotel Prague Old Town, responded to this review, 12 October 2013
Dear guest,
thank you for sharing your opinion with other travellers. I am sorry that the hotel didn´t meet your expectations. Rooms are regularly maintained and paintings repaired - once a year, the entire hotel is painted, I forwarded this issue to our technical department and all paintings will be inspected more frequently. The hotel rooms have Wi-Fi 4Mbps, if our guests need a faster connection, we offer hotel lobby or bar, where the speed is 12Mbps The bar is the only place in the hotel where you can smoke, but the aircondition is able to pull all the smoke out - thank you also a notice that I have discussed with colleagues.. Please accept our apology for any inconvenience we might have caused. We hope to get another opportunity from you to welcome you back in the near future
Best regards from Prague
Jakub Trapek
hotel director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 September 2013 via mobile

I have just returned from a city centre break with friends. Very friendly staff, room on fifth floor- excellent. Massive room for a twin. Very clean and fresh towels each day. Good air con, free safe plenty of room for two. Excellent quiet location close to river and worth a stay if going on a city break. Very reasonably priced and great breakfast.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hh_ladyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakub T, Manager at Clarion Hotel Prague Old Town, responded to this review, 12 October 2013
Dear guest,
thank you very much for taking your time and sharing such a positive review with the TripAdvisor community. I am very delighted to read how much you have enjoyed your stay at our Clarion Hotel Prague Old Town from the general cleanness, the selection and the quality of the food at the buffet breakfast, the professionalism of the staff to the warm service of our team committed to delivering.
We are always trying to make our guest to feel like at home.Anytime travelling to Prague, we will be more than happy to welcome you in our hotel again.
Best regards from Prague
Jakub Trapek
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stevenston, United Kingdom
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 20 September 2013 via mobile

Just back from a business trip to Prague, using this hotel as a place to stay and their conference facilities. The rooms are of an average size, mine had a double bed and flat screen TV. They were cleaned every day but I don't think the sheets were cleaned in the 4 nights I stayed and the bed was not made up for some reason. The quilt was folded on the bed but blanket and throw that were on the bed on the first night were dumped on the side of the bed not being used and left there. I found the bath was hard to get in and out of when showering, anyone with movement problems would be unable to step over it. The hotel could be doing with adding handrails. The food was good and plentiful, with an average choice most of which I found edible. The room used for the conference was crowded with 50 delegates, definitely not suitable for larger groups. The hotel is nice and central for visiting the sites of the old town.

Stayed September 2013, travelled on business
Helpful?
Thank Smudger01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey,UK
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 September 2013

Hi just stayed here for 2 nights Sept 14th, nice hotel, friendly staff, ideal location near the old town centre but just beside the river. Room was very comfortable, well stocked mini-bar, good sized modern bathroom, breakfast was good, lots of choice. Only downside no croissants, and didn't change our linen -maybe because we were only staying 2 nights? but overall would stay here again, didn't pay as used our airmiles for this so cannot compare on cost.

Room Tip: 319 was nice.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank G&PH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakub T, Manager at Clarion Hotel Prague Old Town, responded to this review, 19 September 2013
Dear Guest,
it´s always a pleasure to read such a kind words about our hotel. It´s highly appreciated, especially your positive comment about our staff. We are really glad that you enjoed your stay at the Clarion Hotel Prague Old Town. And you are right, we are changing linen every 3rd day, but if our guest want to - we will change due to their wish. We are looking forward to your next visit.
Best regards,
Yours sincerely
Jakub Trapek
hotel director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 September 2013 via mobile

Me and my boyfriend stay here for 4 days. When we just arive at 8 am the the stuff was very nice they took our things and we went outside to see a little of prague. We came back at 2pm got the room the room was actually big and cosy, also very clean and a great view. The breakfast was included and it was basic but very good and tasty. Overall the location was great and i was very glad that we choose this hotel!
Everything was great!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OsiGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakub T, Manager at Clarion Hotel Prague Old Town, responded to this review, 19 September 2013
Dear Guest,
we would like to thank you very much for such a great review. It would be a pleasure to welcome you back at the Clarion Hotel Prague Old Town soon.
King regards from Prague
Jakub Trapek
hotel director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 September 2013

Stayed here in April with my wife for 5 nights when it was just finishing renovating for the summer season. We got a terrific rate and were happy with overall level of service. Room was huge with good storage space which was important due to our length of stay. Free wifi in the rooms - bathroom was decent although some elderly people would not be able to shower due the height of the bath!

Breakfast was what to expect for buffet style - more than adequate. Location is great - 10mins away from the madness of old town area so quiet enough for sleeping at night - that being said there are some great pubs only 2-3 mins walk from the hotel.

Would recommend!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skinner71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakub T, Manager at Clarion Hotel Prague Old Town, responded to this review, 19 September 2013
Dear Guest,
we would like to thank you for your positive feedback and we are honored that you enjoyed your stay at our hotel. We are looking forward to your next visit soon!
Yours sincerely,
Jakub Trapek
hotel director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 August 2013 via mobile

we stayed for 4 nights at this hotel on aug 2013.
nice hotel with great location, close to all the jewish main sites and restaurants.
the room was big and cleen, the bathroom was cleen but a bit old...
the wifi signal was a bit weak.
we didnt check out the pool , and no sauna or spa at the hotel.

Stayed August 2013, travelled as a couple
Helpful?
Thank asher a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakub T, Manager at Clarion Hotel Prague Old Town, responded to this review, 19 September 2013
Dear Guest,
thank you very much for your generous evaluation. We are glad that the stay in our hotel helped to make your visit of Prague very special and hope sincerely to welcome you soon again.
with best regards
Jakub Trapek
hotel director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Hotel Prague Old Town

Property: Clarion Hotel Prague Old Town
Address: Hradebni 768/9, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#118 Business Hotel in Prague
#188 Luxury Hotel in Prague
#215 Romantic Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:4 star — Clarion Hotel Prague Old Town 4*
Number of rooms: 93
Reservation Options:
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Also Known As:
Clarion Prague
Clarion Hotel Prague
Prague Clarion

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