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“Pre-Paid the reservation” 1 of 5 bubbles
Review of Pachtuv Palace

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Pachtuv Palace
Ranked #96 of 670 Hotels in Prague
Certificate of Excellence
Toronto, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Pre-Paid the reservation”
1 of 5 bubbles Reviewed 2 May 2012

We booked this hotel and pre-paid our stay for 5 nights. Upon arrival we were immediately told that there was no room available nor was a reservation confirmed. They blamed our travel agent yet we had as did our travel agent , written confirmation of both payment and reservation. The Staff were un- friendly and defensive. We were told they booked a room for us at Riverside Hotel . They were not helpful in getting us to the other hotel. Unfortunatley this was not a good experience for us for our first visit to Prague . I would recommend that everyone call ahead after pre-paying to be sure that there really is a room reservation being held. Lesson learned

Stayed April 2012, travelled as a couple
Helpful?
3 Thank 4QueenMum2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,308 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (284)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 1 May 2012

Excellent location, friendly staff. Hotel has the Prague atmosphere in the decor and architecture. Bathroom was spacious and very modern. Transfer from airport to the hotel is available upon request - excellent service!

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Liz_Nogueira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
st james
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 April 2012

It was our first time in Prague over the easter break, and we were recommended by friends and our travel agent to stay at this amazing hotel. As a family of five we had two incredible suites 202, and 402, which both overlooked the charles bridge and the palace. The rooms were palatial, a commodity not found when travelling in Europe, especially for the price. The staff at the hotel was friendly and always accomodating. Our first day was stressful with our son who was joining us having his flight canceled from another country. The front desk staff helped us with alternate plans and the trip continued successfully. Prague as a city speaks for itself, but there is no question that your trip won't be complete without a stay at this magnificent hotel.

Room Tip: Suite 402 has amazing views
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lynfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

We stayed at this hotel in mid April for 4 nights. Overall, it was a great experience. We were upgraded to a suite, which was a nice surprise. It was huge, with a nice lounge, bedroom and kitchen, and well-appointed. The heating was excellent and bed comfortable. We did not have views of the Castle, which was fine as the suite was tucked away inside with a nice courtyard and was more private and quiet, which we preferred. The location of the hotel was excellent, next to Charles Bridge, with easy access to all the main tourist sites on either side of the river. The staffs were very friendly and helpful. Breakfast was included in the cost and was nice. We recommend using the hotel car for transfers to and from the airport; it was very convenient and worth the cost especially after a 24 hour flight to Prague. Will return to stay here again if we were to travel to Prague.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BE_2103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 April 2012

I have stayed in Prague before and even though the city is stunning, my previous stay was less than perfect. This time I booked Mamaison and it was a great choice. Very nice location, lovely and peaceful rooms, great breakfast and best of all, fantastic staff!
I really could not fault anything.

Room Tip: I booked a package online (their website) and the room was filled with little sweet surprises!
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  • Stayed April 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SweetPushkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston, MA
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 13 April 2012

We spent four nights here, 4/2012. The location couldn't be better, you step out a few moments walk to the Charles bridge; in the opposite direction, 5 minutes takes you by a plethora of shops and attractive ( and very good) restaurants. This is a converted "palace" with lovely courtyards (with fabulous, modern funny bronze sculpture), very high ceilings and in our room, lovely river views. Mozart stayed here.
The compromise involves fitting a modern hotel room into older spaces. In our case, this ended up as a smallish room with a very comfortable king bed and not much room for much else, and a very large bathroom, larger than needed. The real issue though, and not unique to this hotel, was the need to climb into a high sided tub to take a shower with a hand held shower head and about a one foot screen to keep the water on you and in the tub rather than the floor. At 70 very plus, a slippery tub is a challenge. We lived in Europe for three years and this is all too familliar; I mention this only to alert older readers that an American chain hotel usually avoids this challenge.
Having said all this; we would happily come back here, perhaps unwashed.. The staff was wonderful, helpful and friendly, and the restaurant Amade in the hotel has an excellent breakfast and superb evening meal service, thought by many to be the best in Prague.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Van Buren, Arkansas
Level Contributor
116 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 8 April 2012

We really enjoyed our stay at this hotel. The staff treated us very well. The room was plenty big and kept very clean. The location is perfect in our opinion. I would recommend getting their private car to take you to and from the airport. It is very reasonable and you will appreciate not having to worry about anything. The gentlemen that perform this function are very good at their jobs. I wish every place we stayed was like this one. Their little kitchenette is fantastic for keeping a few things cold - and they will get you ice if you need it. Something I really enjoy when I have a drink. They were also very free with the bathroom toiletries and used a top brand.

Thanks - Bill

Room Tip: Some of the rooms have better views. We did not have a great view, but had a little patio that you c...
See more room tips
  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marlin1308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pachtuv Palace

Property: Pachtuv Palace
Address: Karoliny Svetle 208/34, Prague 110 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Prague
#46 Business Hotel in Prague
#83 Family Hotel in Prague
#84 Luxury Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pachtuv Palace 5*
Number of rooms: 48
Official Description (provided by the hotel):
Pachtuv Palace is located in a prime location in the heart of the city and is closely linked with great names of the music world like Wolfgang Amadeus Mozart, ancient and contemporary celebrities. Steps away from Charles Bridge, within easy walking distance to all major landmarks of the Prague. Pachtuv Palace provides an average room size of 65 sqm, fantastic views, air-conditioning, kitchenettes, free internet, fitness room, in-room massages and more. ... more   less 
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Also Known As:
Mamaison Pachtuv Palace Prague
Mamaison Pachtuv Palace Hotel Prague

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