We booked this hotel and pre-paid our stay for 5 nights. Upon arrival we were immediately told that there was no room available nor was a reservation confirmed. They blamed our travel agent yet we had as did our travel agent , written confirmation of both payment and reservation. The Staff were un- friendly and defensive. We were told they booked a room for us at Riverside Hotel . They were not helpful in getting us to the other hotel. Unfortunatley this was not a good experience for us for our first visit to Prague . I would recommend that everyone call ahead after pre-paying to be sure that there really is a room reservation being held. Lesson learned
- Official Description (provided by the hotel):
- Pachtuv Palace is located in a prime location in the heart of the city and is closely linked with great names of the music world like Wolfgang Amadeus Mozart, ancient and contemporary celebrities. Steps away from Charles Bridge, within easy walking distance to all major landmarks of the Prague. Pachtuv Palace provides an average room size of 65 sqm, fantastic views, air-conditioning, kitchenettes, free internet, fitness room, in-room massages and more. ... more less
- Reservation Options:
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- Also Known As:
- Mamaison Pachtuv Palace Prague
- Mamaison Pachtuv Palace Hotel Prague