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“Perfect Place”
Review of Pachtuv Palace

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Pachtuv Palace
Ranked #97 of 649 Hotels in Prague
Certificate of Excellence
Weeze, Germany
2 reviews
“Perfect Place”
Reviewed 17 February 2014

Located close to the most interesting places.
Breakfast was not a hit! No buffet, just a la carte. Took a long time to get one and step by step.
If a taxi needed, take the one of the Hotel!
Service is always there. The rooms are very big!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Friedrich E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 February 2014
Dear Mr. Fridrich,

I would like to take the opportunity in thanking you for having choosing the Mamaison Suite Hotel Pachtuv Palace for your stay in Prague.
We very appreciate that you shared your experience with other travellers among the Tripadvisor community.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I am sorry to hear that some aspects were not as per your expectations. I would like to inform you that the Amade restaurant provides the buffet breakfast and I apologize if there was any confusion made on our site which gave you the impression they don’t. I would like to discuss this matter further if you don’t mind. You can contact me directly at ldagan at mamaison.com

Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again.

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,332 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (289)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
poland
Level Contributor
69 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 15 February 2014

charming hotel, good location, decent rooms. Definitely not 5 stars but good 4 stars -yes.
Staff not very helpful, before departure we needed urgently an iron ( could not wait for service to take our things, iron and give back in 1 hour ) but we were informed that in the hotel they do not have iron and they can"t provide it. Interesting, isn"t it ??

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aga p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 February 2014
Dear Valued Guest from Poland,

I would like to take the opportunity in thanking you for having choosing the Mamaison Suite Hotel Pachtuv Palace for your stay in Prague.
We very appreciate that you shared your experience with other travellers among the Tripadvisor community.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I am sorry to hear that some aspects were not as per your expectations. I apologize for the inconvenience with the iron. We unfortunately don’t provide the iron to our guests simply for the safety reasons. However we gladly provide the ironing service. I hope this little incident didn’t cause you problems and hope the situation was handled by the reception staff in a professional manner.

Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again.

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 February 2014

Pachtuv Palace is ideally located in the center of Prague, two minutes away from the bridge.
Despite being in a touristic area (and thus crowded at certain periods of the day), the hotel is really quiet, with large space to enjoy and relax. Everything is provided. Staff is really keen on pleasing you anytime without being oppressing.

100% recommended for any stay (it was our first in Prague and we will definitely come back).

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jojofifa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 February 2014
Dear Valued Guest from Paris,

I would like to take the opportunity in thanking you for having choosing the Mamaison Suite Hotel Pachtuv Palace for your stay in Prague.

We very appreciate that you shared your experience with other travellers among the Tripadvisor community.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel.

Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again.

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
3 reviews
Reviewed 11 February 2014

All in all it was a very nice hotel with very helpull staff and excellent location.

I also enjoyed the sculptures in the garden :)

I personally would prefer a bigger variety in breakfast bouffe but that's just a detail.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manolis23445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 February 2014
Dear Valued Guest from Athens,

I would like to take the opportunity in thanking you for having choosing the Mamaison Suite Hotel Pachtuv Palace for your stay in Prague.

We very appreciate that you shared your experience with other travellers among the Tripadvisor community.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel.

Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again.

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 February 2014

My husband and I stayed recently for five nights at the Pachtuv Palace and had an excellent experience. We were greeted by three receptionists who were extremely helpful. One checked us in, while another gathered leaflets on local attractions and poured us complimentary champagne and another took our bags to our room. We were given a free upgrade to a suite instead of the double room we had booked.

The suite was beautiful. It had antique, dark wood furniture including a fourposter bed and parquet flooring. It had a mini kitchen and a lovely modern bathroom. The hotel has a lovely courtyard with sculptures in it which our suite faced onto. The room was meticulously clean and kept that way throughout the stay.

The hotel is very quiet despite being close to bars and restaurants and it is in an extremely convenient location just down from the Charles Bridge. The Charles Bridge is a 2 minute walk, the National Grand Theatre is a 5 minute walk, the Old Town Square is 5-10 minutes walk, Wenceslas Square is around 15 minute walk.

We would most definitely stay here again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BelfastGems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 February 2014
Dear Valued Guest from Belfast,

I would like to take the opportunity in thanking you for having choosing the Mamaison Suite Hotel Pachtuv Palace for your stay in Prague.

We very appreciate that you shared your experience with other travellers among the Tripadvisor community.

It was with great pleasure to learn that you and your husband enjoyed your stay with us and that you will retain a pleasant memory of our hotel.
Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again.

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roeselare, Belgium
Level Contributor
171 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 7 February 2014

I've been here with my girlfriend for 3 nights, as the welcome, as the staff, as the room are very very very good. I broke a glass, and 2 minutes later the cleaning service was already there to clean up. The rooms are very big and nice and clean! One of my best experiences in a hotel in Prague. One of my top hotels I've done ever. I only can recommend it.. also the place it has in the city is just perfect, very central just nearby the karls bridge.. you even haver rooms with vieuw on the river and there is absolutely no noice at night! I give this hotel a 10, because they deserve a ten!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 February 2014
Dear Thomas,

I would like to take the opportunity in thanking you for having choosing the Mamaison Suite Hotel Pachtuv Palace for your stay in Prague.

We very appreciate that you shared your experience with other travellers among the Tripadvisor community.

It was with great pleasure to learn that you and your girlfriend enjoyed your stay with us and that you will retain a pleasant memory of our hotel.

Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again.

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2014

The location of the luxury hotel is perfect, just besides charles bridge, everything is within walking distance. The restaurant is well decorated but not expensive, we recommend duck leg and black beer, which is very tasty. We were upgraded to a two bedroom suite, so that my 6-year-old son could have his own bedroom. we used the hotel's trasport service to the airport the day we left Prague, which was very convenient in the early moring. we didn't have breakfast in the hotel since I thought it was expensive compared to dinner, so we'd rather to go to cafe Louvre.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank niuxiaozhao2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 February 2014
Dear Valued Guest from Beijing,

I would like to take the opportunity in thanking you for having choosing the Mamaison Suite Hotel Pachtuv Palace for your stay in Prague.
We very appreciate that you shared your experience with other travellers among the Tripadvisor community.

It was with great pleasure to learn that you and your family enjoyed your stay with us, especially the location, our restaurant and that you will retain a pleasant memory of our hotel.
Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again.

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pachtuv Palace

Property: Pachtuv Palace
Address: Karoliny Svetle 208/34, Prague 110 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Prague
#46 Business Hotel in Prague
#83 Family Hotel in Prague
#85 Luxury Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pachtuv Palace 5*
Number of rooms: 48
Official Description (provided by the hotel):
Pachtuv Palace is located in a prime location in the heart of the city and is closely linked with great names of the music world like Wolfgang Amadeus Mozart, ancient and contemporary celebrities. Steps away from Charles Bridge, within easy walking distance to all major landmarks of the Prague. Pachtuv Palace provides an average room size of 65 sqm, fantastic views, air-conditioning, kitchenettes, free internet, fitness room, in-room massages and more. ... more   less 
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Also Known As:
Mamaison Pachtuv Palace Prague
Mamaison Pachtuv Palace Hotel Prague

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