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“Luxury break”
Review of Pachtuv Palace

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Pachtuv Palace
Ranked #92 of 649 Hotels in Prague
Certificate of Excellence
Belfast, United Kingdom
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Luxury break”
Reviewed 8 April 2014

Enjoyed a three night stay in pachtuv. Chauffeur was so handy and felt relaxed instead of navigating bus or taxi queues. As we checked in we had a glass of sparkling wine which was a treat. As it was my husbands birthday we were upgraded to a room with river view which was spectacular. Charles bridge and Prague castle are beautiful both if which we could see from our window. The room was clean and the mini wardrobe kitchen was a bonus. The hotel is in a perfect position as it is walking distance From most attractions .this is a lovely romantic hotel and we would definitely recommend it without a doubt. We can't wait to return.

Room Tip: River view is beautiful.'
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gilly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 April 2014
Dear Valued Guest from Belfast,

I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (290)
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London
Level 4 Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 April 2014 via mobile

Just came back from a short break in Prague. Upon arrival we were immediately upgraded to a huge suite. It was bliss!

Generally the hotel was quiet and cosy and the hotel staff were exceptional - so helpful, professional and friendly!

The location of the hotel was fantastic - right on the river next to the Charles Bridge, close to all the major attractions. We were able to walk everywhere.

We didn't have time to try the hotel restaurant as we ate out most days but I'm sure the food would have been delicious based on the superb quality and attention to detail everywhere else in this fabulous hotel.

We would definitely go back there!

Stayed April 2014, travelled as a couple
Helpful?
Thank mjnoliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 April 2014
Dear Valued Guest from London,

I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kcentral
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 April 2014

We have just arrived back from a birthday break in Prague.
I arranged this through the customer services team who were absolutely amazing... (Thank you again Pavla) the suite was spacious, we were greeted with a glass of sparkling wine at check in, given lots of useful information and nothing was too much trouble. The staff are courteous and very professional, and I felt sure that if we had found any aspect of our stay wanting, they would have done everything in their power to address it. The location is perfect and everywhere is within walking distance. I would not hesitate to recommend that you choose Pachtuv Palace- my only small niggle,was the breakfast offered in the restaurant, service was chaotic ( we had to repeatedly ask for cups/spoons/ etc and the quality of the food did not match the rest of the hotel. We found a cafe/coffee shop nearby and breakfasted there instead. All in all though, a great experience. Thank you Pachtuv Palace, my partner enjoyed a fabulous birthday!!

Room Tip: ask for a river facing room/suite on booking- the best views of charles bridge.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kcentral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 April 2014
Dear Valued Guest,

I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace. I will also share your comments about the service during the breakfast with the restaurant manger and demand an improvement in this area. Thank you for bringing it to my attention.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level 3 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 April 2014 via mobile

We are not long back from a city break in Prague staying at this hotel for our 8 year anniversary. We originally had a deluxe room which was upgraded to a junior suite with the most amazing view of Charles Bridge and Prague Castle. We arrived in the evening and offered a glass of sparkling wine or soft drink. We were taken up to our room and shown around. The only negative thing we can say is how hot the rooms were - we turned the radiators right down and the temperature. On the plus side the room was lovely - the view amazing and the staff very helpful. We will definitely return to this hotel. Thank you for a lovely stay.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Kelly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 April 2014
Dear Valued Guest from Belfast,

I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace. I apologize for the higher temperature in the room.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 4 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 April 2014

We booked a Deluxe room, which was advertised as being a minimum size of 35 sq. However, the layout of the room was so inconvenient, that it did not feel like it, due to the separate bathroom, toilet and corridor. The space of the bedroom was claustrophobic. According to the pictures there was supposed to be upholstered bench in front of the bed, however, because the room was so tiny it was not in the room. There was not even space where to put the luggage. Every time you needed to pass, you needed to step over your luggage (and we had only two hand luggages). We stayed there in the beginning of March and the toilet which was separate from the bathroom was extremely cold. The reason for this is that the toilet was located in front of the door to the entrance which led outside. This also meant that when you placed a DND sign or requested cleaning it flew away from the door knob when it was windy. Asking for a 30 minutes extension of the check out from official 12:00 to 12:30 was denied. However, this was granted at a later stage, further to a follow up phone call the following day. On a positive note, the bed was comfortable and the location of the hotel is good, as it is only few steps away from the Charles Bridge.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Well-traveled-EEH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 April 2014
Dear Valued Guest from Milan,

Thank you very much for choosing the Pachtuv Palace Hotel as your Prague destination stay.

We very much appreciate that you took the time to fill in our guest questionnaire, thus making a contribution to our on-going effort to improve the services of our hotel. In this respect all comments from our guests are helpful and valuable for us.

We were very sorry to learn that some aspects of the quality of the hotel did not meet the usual standards of Pachtuv Palace, especially the temperature of the bathroom. We always strive to do our best and if there is any chance to grant a later checkout we do so. Since you were staying during the time when the hotel was full the options were limited. I am happy to hear that we were able to extend your stay in the room as needed.

The team of Pachtuv Palace will do its best to improve on the quality in the future. We are sorry that we could not satisfy all your expectations this time and very much hope that we will have the opportunity to provide you with better service during your next stay.

We shall be very pleased to welcome you to the Hotel Pachtuv Palace again.

Yours sincerely,

Lucie Dagan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 April 2014

We just concluded our stay in Prague, and I was sorry to leave Pachtuv Palace. From beginning to end, we had a wonderful experience there. When we arrived, the staff greeted us warmly and invited us to sit down in the attractive lobby with a glass of champagne. This is how one checks into the Pachtuv Palace -- how civilized!
We were shown to our rooms, and our friends had a beautifully furnished and spacious room on the second floor with its own little breakfast room. Our room, on the 5th floor, was very large, practically a suite, with a bit of a view of the Vltava River, which was gorgeous, especially at night. We had a huge modern bath with all of the amenities -- robes, L'Occitane bath products, heated towel rack. Our bed was very comfortable and we slept well!
The hotel is in a fantastic location for sightseeing and anything else you want to do in Prague. It's very near the Charles Bridge, close to all of the best sights.
On our last day, my friend and I had tea in the lovely courtyard. It's the perfect spot for a restful and relaxing visit.
The best thing about Pachtuv Palace, though, is the fabulous service. The staff bent over backwards to help us. Pavla, in particular, was wonderful, working so hard to help us with travel arrangements when we'd waited too long. She was always positive and cheerful and persisted until she worked out our arrangements to a tee. On top of all that, when we were leaving, she even saw us to our car. Service like that is rare!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oregoners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 April 2014
Dear Valued Guest from Portland,

I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Ky.
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 April 2014 via mobile

At check I we were upgraded to a deluxe suite. One large bedroom, large living room with kitchen and 1 full and 1/2 bathroom. Tall ceilings, crystal chandeliers and king size four poster bed. Hotel is 1/2 a block from the Charles bridge, perfect location. Staff was warm and friendly. They recommended dinner at The Blue Duck, it was fabulous. Do not let the warnings regarding the walk to the castle prevent you from going. Just over the Charles bridge get a old time motor car to take you to the top of the hill. From there the walk to the top is not bad!

Stayed April 2014, travelled as a couple
Helpful?
Thank rosebud4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 18 April 2014
Dear Valued Guest from Lousiville,

I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pachtuv Palace

Property: Pachtuv Palace
Address: Karoliny Svetle 208/34, Prague 110 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Prague
#46 Business Hotel in Prague
#82 Luxury Hotel in Prague
#83 Family Hotel in Prague
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Pachtuv Palace 5*
Number of rooms: 48
Official Description (provided by the hotel):
Pachtuv Palace is located in a prime location in the heart of the city and is closely linked with great names of the music world like Wolfgang Amadeus Mozart, ancient and contemporary celebrities. Steps away from Charles Bridge, within easy walking distance to all major landmarks of the Prague. Pachtuv Palace provides an average room size of 65 sqm, fantastic views, air-conditioning, kitchenettes, free internet, fitness room, in-room massages and more. ... more   less 
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Also Known As:
Mamaison Pachtuv Palace Prague
Mamaison Pachtuv Palace Hotel Prague

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