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“Exceeding All Expectations”
Review of Pachtuv Palace

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Pachtuv Palace
Ranked #96 of 649 Hotels in Prague
Certificate of Excellence
Sydney, New South Wales, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Exceeding All Expectations”
Reviewed 13 July 2014

We booked last minute and directly on the hotel's website, which allowed us to book a better room package for a very small additional fee. At checkin, we were offered a free room upgrade to a beautiful and really huge room(s). A free bottle of champaign and decoration awaited us in the room. Good breakfast and a location that can't be beaten. Very happy we staid here.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ivo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PragueLucie, Generální ředitel at Pachtuv Palace, responded to this review, 28 July 2014
Dear Mr. Ivo,

I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (289)
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English first
Evanston, Illinois
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 July 2014

The Mamaison Suite Hotel Pachtuv Palace in Prague was the type of beautiful hotel you would only find in Europe. The bell man told me that the building used to be an apartment building and was converted to a hotel so the suites look like apartments. We had two rooms, one for my husband and I and one for our four kids. Our suite consisted of a bedroom with a beautiful bathroom attached and a hallway that led to a very generous living space complete with bar sink and a separate powder room. The kids room was a four room suite with two full and one half bath, slanted ceilings and a living area. The rooms were old and charming and beautifully decorated. The service was perfectly satisfactory but not like in the states where people are bending over backwards to give good service. The people in Prague in general seemed that way so maybe that is just the culture there. Kind of business without anything above and beyond. But the hotel really was beautiful. And they did offer us an upgrade when we got there because a big room was available and that was very nice. There was also a beautiful courtyard that you could look at as you walked from one place in the hotel to another.

  • Stayed July 2014, travelled with family
    • Rooms
    • Service
Helpful?
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PragueLucie, Generální ředitel at Pachtuv Palace, responded to this review, 28 July 2014
Dear Mr. Kevin,

Dear Valued Guest from Baltimore,

I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 July 2014

Enjoyed our beautiful suite overlooking the river. Hotel staff was extremely accommodating and helpful. The inner garden & courtyard is beautiful with comfortable areas to relax. We had the unexpected pleasure of a wine tasting while visiting! Breakfast in the restaurant was delicious! Highly recommend this hotel and would stay again on our next visit to Prague.

Room Tip: If you book online there is an upgrade to a larger room, if available.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Devra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PragueLucie, Generální ředitel at Pachtuv Palace, responded to this review, 28 July 2014
Dear Valued Ms. Devra,


I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicago
Level Contributor
65 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed 4 July 2014

Stayed here for 2 nights in early May with 40 person group... This is an excellent hoel in great location.. however not good for larger groups as bus cannot come very close to hotel.. and in the middle of the night we had to rent several taxis to bring us to the hotel.. plus pay 100E for the hotel to hire a minivan to transfer all our luggage... The hotel is beautiful the staff is very kind and helpful.. breakfast is very good... dinner was ok.. had a run in with one of the waiters who was extremely rude/.... negative is that there is no real lobby or drink bar to sit and relax with friends in the late evening. Highly recommend this hotel if you are traveling alone or as small family.. rooms are very large and fabulous... groups.. stay away as there are easier options in Prague.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marko1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PragueLucie, Generální ředitel at Pachtuv Palace, responded to this review, 28 July 2014
Dear Valued Guest from Chicago,

Dear Valued Guest from Baltimore,

I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace. I will discuss your issue with the waiter toghether with the restaurant manager and seek for an immediate improvement. It would be really helpful if you could get in touch with me and give me more details about it.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2014

We stayed in this gem for four nights and could not have been happier. The location is ideal--walking distance to all sites and scenically located next to the picturesque river. Our room was lovely--good size, extremely comfortable four poster king bed, large windows that open!, table and two chairs for coffee/espresso, which by the way is in the room and is DELICIOUS. A historic building, it is charming and has a boutique hotel feel. Lovely bathroom as well. Breakfast was delicious and reasonable (we ordered a la carte). Here's a big plus--the concierge staff was fantastic. We asked them for help with dinner reservations, train schedules, taxis. They were especially helpful in helping us figure out how to get to Konopiste--about an hour by train outside the city, plus a 1.5 mile walk (thank you to Thomasz--spelling?). Everyone staffing the concierge desks were helpful. You are greeted with a glass of champagne when you arrive and from there, everything continued to be perfect!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 30 June 2014
Dear Valued Guest from Baltimore,

I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
125 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 23 June 2014

Stayed in this beautiful hotel in April this year. The location is perfect. Just by the bank of Vlatava close to Charles Bridge. It was our first time at the hotel. It used to be a mansion for an aristocrat and Mozart stayed there when he was in Prague. The rooms a sumptuous with a very comfortable four posted bed and a closet of kitchenette. The size is huge, even for a double room. We were lucky to have a room facing the river. We were treated with the most amazing sunset every evening. Just breathtaking. The staff couldn't be more helpful and the hotel restaurant is good. Will definitely go back there whenever I'm in Prague. Oh, and the price was very reasonable.

Room Tip: Ask for Rooms 401 or 301. Lovely view of the river.
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anab85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 30 June 2014
Dear Valued Guest from London,

I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
montreal
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 22 June 2014 via mobile

Spent four nights in this lovely hotel in Prague. From the moment we were welcomed with a glass of bubbly until we departed we were happy here. The accommodations exceeded our expectations for a hotel in Europe. We took took a junior suite with a river view. The bedroom was large and comfortable. The living room area was huge! The bathroom was clean and modern. The place has the feeling of 'Old World' elegance with modern convenience. Unlike previous experiences in Eastern Europe the air conditioner worked as programmed, not preset (too warm) by the hotel. It was very quiet with no traffic noise.
The location couldn't be better. Centrally located near the Charles bridge we were in walking distance of all the tourists sites and restaurants.
The hotel restaurant was very good. You have to pay for breakfast but we found their "American" or "British" breakfasts quite complete and reasonably priced so we didn't search for alternatives elsewhere. We also had one of our dinners here and it was also very good.
The truly exceptional thing about this hotel was the staff. They were extremely helpful to us. Our concierge Pavla was absolutely delightful. She recommended excellent restaurants and made reservations, she booked tours and concerts and was always available to give directions and advice.
My wife and I are seasoned travellers and wouldn't hesitate to recommend this hotel.

Stayed June 2014, travelled as a couple
Helpful?
Thank kelsymontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie D, General Manager at Pachtuv Palace, responded to this review, 30 June 2014
Dear Valued Guest from Montreal,

I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit.

We truly appreciate that you took the time to share your comments with other travellers here on the Tripadvisor.

It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace.

I will be very pleased to welcome you back to the Pachtuv Palace soon

Yours sincerely,

Lucie Dagan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pachtuv Palace

Property: Pachtuv Palace
Address: Karoliny Svetle 208/34, Prague 110 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Prague
#46 Business Hotel in Prague
#83 Family Hotel in Prague
#84 Luxury Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pachtuv Palace 5*
Number of rooms: 48
Official Description (provided by the hotel):
Pachtuv Palace is located in a prime location in the heart of the city and is closely linked with great names of the music world like Wolfgang Amadeus Mozart, ancient and contemporary celebrities. Steps away from Charles Bridge, within easy walking distance to all major landmarks of the Prague. Pachtuv Palace provides an average room size of 65 sqm, fantastic views, air-conditioning, kitchenettes, free internet, fitness room, in-room massages and more. ... more   less 
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Also Known As:
Mamaison Pachtuv Palace Prague
Mamaison Pachtuv Palace Hotel Prague

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