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“Disappointed by the service”

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Hotel Caesar Prague
Ranked #181 of 647 Hotels in Prague
Certificate of Excellence
Reviewed 5 January 2012

Upon arrival everything looked great. The hotel was clean, the room cosy and the staff friendly and kind. Until me and my partners' cell phones got stolen the night of our arrival! It was probably our mistake, leaving them on the bedside table and not the safe, and we realize that. What frustrated us was the treatment we received on the reception. We were asked several times are we sure we did not lose the phones, then advised to not call the police 'because it is too late and they have more important things to do' (!). Eventually we managed to convince the person that the police should be called. They were very kind and did their best. When we were finished writing at the police station and came back to the hotel we asked for another room, because we did not feel safe in ours. The person on the reception gave us another room with the comment ‘it does not make any difference any more, does it?'. We never heard from a manager and never received even an apology.

  • Stayed: December 2011, travelled as a couple
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Thank Irina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSPman, Manager at Hotel Caesar Prague, responded to this reviewResponded 8 January 2012

Dear Sir,Madame,
Thank you for taking the time to share your feedback in regards to your stay at hotel Caesar.
We are glad you enjoyed our hotel and your room.
We are deeply sorry for what happened in your room after your arrival.
I hope,my colleague,special day after, gave you full assistance and all the informations you need and also all necessary data,I was all day in contact with reception and ready to assist you.
Now we are waiting for your documents for insurance.
I am very sorry for any inconveniences caused first evening.
Again, we thank you very much for your valuable feedback and we'd be delighted to welcome you back to our hotel.

Kind regards from Prague,
Zuzana Hlaváčová

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Reviewed 2 January 2012

I stayed for three nights over New Year and I enjoyed my stay at this hotel. Facilities were good and clean and the staff were helpful, relaxed and friendly. We went to the hotel bar quite a few times because of the relaxed atmosphere.
The hotel is about a 5 minute walk down the river from Old Town Square and Charles Bridge, but it is a pleasant walk and there are many nice bars and restaurants to discover on the way. Just round the corner is a famous brewery/beer hall - U Fleku - that is worth a visit.
The breakfast was ok, very continental with fruit, meats and cereals.

They provided complimentary late check out on New Years Day which was very much appreciated!

If I was to go back to Prague I would definitely consider staying at this hotel again.

Room Tip: Ask if you want a double bed rather than two beds pushed together. Not all rooms have showers.
See more room tips
  • Stayed: December 2011, travelled as a couple
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1  Thank CherryBlossomGirl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSPman, Manager at Hotel Caesar Prague, responded to this reviewResponded 8 January 2012

Dear Sirs,
thank you for staying at Hotel Caesar Prague and sharing your opinion on Tripadvisor.
We are glad you've been happy with our central location, our lobby bar ,our breakfast
and our staff.
I hope to have the opportunity to welcoming you back again to the hotel in the not too distant future.
Kind regards,
Zuzana Hlaváčová

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Reviewed 2 January 2012

This hotel was a very pleasant surprise. Rooms are spacious and clean, staff is very polite and friendly, breakfast was satisfactory and location was good enough for our purposes.
Lobby bar is also very good and comfortable.
Will definitely consider staying there again when back in Prague.

  • Stayed: July 2011, travelled as a couple
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Thank engped
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSPman, Manager at Hotel Caesar Prague, responded to this reviewResponded 8 January 2012

Dear Traveler
Thank you for staying at the Caesar Prague Hotel during your visit of Czech Republic a posting such a positive review. I was delighted to read, that you had a wonderful stay with us and provided with quality service.
We hope that in future you use our services again.
We are looking forward to your next visit.
With best wishes,
Zuzana Hlaváčová

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Reviewed 23 December 2011

Can't fault this hotel, staff friendly and helpful, great location. We were a group of 16 and no one had a complaint...Breakfasts brilliant such a large and varied choice. One word of warning they like to keep it hot but once we had worked out the air conditioning for the bed room it was welcoming after being out in the cold December weather.

Room Tip: The antique superior rooms are beautiful
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  • Stayed: December 2011, travelled with friends
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1  Thank junenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSPman, Manager at Hotel Caesar Prague, responded to this reviewResponded 29 December 2011

Dear Madame/Sir,
Thank you for your kind words about the features of our hotel. It was glad to note, that our facilities and the service our team members provided were up to your satisfaction.
I hope to have the opportunity to welcoming you back again to the hotel in the not too distant future. Kind regards,

Zuzana Hlaváčová

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Reviewed 19 December 2011

Service was excellent.
The rooms really good but make sure if you are a coffee person to take your own coffee and milk, as this was not provided.
Breakfast was varied and you could have as much as you wanted! EXCELLENT! But don't leave it too late!
The hotel itself was really clean and modern. Very easy work into the old market square, once you have got your bearings.

The only downer on this was that the so called "FREE SHUTTLE" wasn't there on arrival, instead we had to pay 600 kron to hotel. They do not supply a shuttle back to the airport. I recommend you use a taxi firm called AAA taxis. If you do travel with these to hotel then you will receive a card giving you 47% discount on your return journey. They are punctual, good vehicles I highly recommend them.

  • Stayed: December 2011, travelled as a couple
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2  Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSPman, Manager at Hotel Caesar Prague, responded to this reviewResponded 20 December 2011

Dear Sir/Madam,

Thank you very much for taking the time to share your feedback about your stay with us. We are very grateful for your positive comments.
In all our hotel rooms we have tea for free and on request at reception we provide also coffe and milk.
Our free bus goes FROM THE AIRPORT TO THE HOTEL. Shuttle departures daily at 10:00, 12:00, 14:00, 16:00, 18:00 and 20:00hrs from Ruzyně Airport, TERMINAL 2, second floor, DEPARTURES, exit E.You can find this information in our web and also here on Tripadvisor.
Once again thank you for your feedback and I am looking forward to your next stay in our hotel.
With best regards
Zuzana Hlaváčová

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Reviewed 16 December 2011

I had read on Tripadvisor that it is best to have a room at the back of this hotel, as road noise can be a problem. Since our trip was to be in December I thought it unlikely that this would be a problem for us as it would be too cold to sleep with the windows open. However, to be on the safe side, I e-mailed the hotel before our visit and requested (if possible) a room at the back on the floor below the top floor. I also requested extra pillows. On arrival I was told (without having to ask) that my spare pillows were in the wardrobe. This impressed me, as in the past I have always had to ask again on arrival at the hotel. On walking through the entrance area we were struck by the cleanliness of the hotel, and on arrival at our room we found that we had exactly what I had requested. We also had quite a big bathroom with a bidet and a handbasin big enough to bath a baby in! The staff were very helpful, the breakfast was very good and the hotel was in a good location for visiting all the sites....just a few metres away on the main road there were trams running every few minutes. There were also plenty of eating places nearby. I would definitely recommend this hotel for service, price and location.

  • Stayed: December 2011, travelled with friends
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1  Thank puzzlelover44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSPman, Manager at Hotel Caesar Prague, responded to this reviewResponded 20 December 2011

Dear Sir/Madam,

Thank you very much for your stay and review on TripAdvisor. We really appreciate it. We are glad you enjoyed the good location of the hotel, the helpful staff and good breakfast.
We hope that in future you use our services again.
We are looking forward to your next visit.
With best wishes,
Zuzana Hlaváčová

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Reviewed 12 December 2011

Arrived at this hotel on 5th December with husband and another couple. It was late in the evening and a rather dour male receptionist informed us that he had the booking for the other couple but not ours. Bit weird as we received an e-mail from them just the day before asking if we wanted any extras to be arranged ! After a long delay and lots of muttering into the 'phone he advised us that he could offer an alternative room for the first night and we could then transfer to an antique superior room (as booked) for the remaining two nights. He showed us the room -which was just around the corner from the reception desk - it was horrible and smelt. I refused this room and he then said that both couples to transfer to their other hotel -Roma.
We were transferred by taxi - on arrival the male receptionist kept us waiting for approximately 40 minutes while he tried to allocate the rooms and take payment. Our booking stated they wanted Euros in cash to enable us to get the room rate quoted. We had booked a few months ago. Eventually we said please just give us the room keys as we are exhausted and we will pay in the morning.
Couldn't fault the breakfast choice or the staff in the breakfast area.

  • Stayed: December 2011, travelled with family
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1  Thank Twinnie46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSPman, Manager at Hotel Caesar Prague, responded to this reviewResponded 20 December 2011

Dear Sir/Madam,
Thank you very much for your stay in our hotel Roma and for your feedback on TripAdvisor. We apologize for any inconvenience during your stay. Due to a technical problem with our reservation system we were forced to moved you to our sister´s hotel Roma, which is also a 4 star. Is in a great location near to Petrin Hill and Prague castle and we hope you had a nice stay.
We have already sent you an apology letter with full explication.
Once again thank you

With Best Regards
Zuzana Hlaváčová

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Caesar Prague

Address: Myslikova 1959/15 | Praha 1, Prague 110 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#148 Romantic Hotel in Prague
#151 Luxury Hotel in Prague
#178 Family Hotel in Prague
Price Range: £47 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Caesar Prague 4*
Number of rooms: 90
Official Description (provided by the hotel):
Welcome to the Caesar Prague Hotel in Prague, a 4 star hotel situated an old building in Art Nouveau style, completely renovated and situated in the historical centre of Prague. After a few minutes' walk you can admire National Theatre, the Charles Bridge, Wenceslas Square or enjoy a beautiful view of Prague Castle from famous cafe Slavia. Caesar Prague Hotel offers you a wide range of services in an elegant and comfortable setting. ... more   less 
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Also Known As:
Caesar Palace Prague
Caesar Palace Hotel

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