Hi, my boyfriend and I stayed here about two weeks ago for 3 nights. The hotel looks ok but pretty secluded. We're not a picky couple so everything is okay with us as long it is near the tourist areas. However, from the very start, the concierge people were very rude. Their tone was very bad when you ask questions. To set an example, once the hair dryer broke down and we called the reception and asked if they could bring us a new one and they immediately refused and said if we need it, then we should get it.
There are no floor mats to dry water that leaks from the shower so there was a time we had to use the towel to dry the floor (because we almost had accident walking on wet floors) . Also, at that time I had period/menstruation so one towel had some blood stain.
On our check-out, they told us we damaged their 3 towels so we have to pay 30 dollars since they will throw it. Can't they wash it? We were so mad because if they are fair they should have told us from DAY 1 that they charge on these things! It seemed they dont tell people and just charge them so they get more money! Really dissapointed.
THE WORST PART: they told us if we wanna take home the towels because they will throw them anyway in a very INSULTING MANNER! Seriously, THIS HOTEL was the only BAD thing I experienced in my entire Prague trip. Prague is big so look for better accommodation. By the way, the rooms smell quite old, too.
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- Also Known As:
- Angelis Hotel Prague