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“pleasant stay but i would not rate this a 5 star”

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Grandior Hotel Prague
Ranked #85 of 672 Hotels in Prague
Certificate of Excellence
New Delhi, India
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“pleasant stay but i would not rate this a 5 star”
3 of 5 bubbles Reviewed 20 July 2014

i stayed here with my wife for 3 nights in june , rooms are pretty good , modern and service is fine. breakfast was satisfactory... but more like a food court ambiance than a 5 star restaurant. no room service which is very weird for a 5 star hotel, had a bad experience with the lobby staff, asked them to book me a segway tour of the city which they claimed was totally sold out for 3 days, finally i walked to the main square ...( which is a pretty long walk by the way as the hotel is located in one far end deserted corner of prague 1 ) and to my surprise numerous segway tours were available which we took ... and on our return i called the reception to cancel in case they had booked it for me for the following day... and instead of complying the reception lady started arguing with me that she had to make many calls and booked with great difficulty ... so had to scold her finally and tell her to do as i say and not argue. NO NEED TO TAKE ANY TOURS FROM HOTEL... theyre freely available everywhere , be careful of cab drivers in city , theyre all thieves , buy soom food and keep in ur room in case ur a late eater ... as from the hotel u can only get a sandwhich ... that also maybe .

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sunny33666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cluster_GM-Le-Hotels, Generální ředitel at Grandior Hotel Prague, responded to this review, 17 August 2014
Dear Guest,
First of all, let me thank you for your recent stay in GrandioR Hotel and for taking the time to share your thoughts and describing the details of your stay. Sounds like you had a very enjoyable time in Prague while staying with us. Regarding your struggles while booking your segway tour with Reception staff, please note that, there are over 20 companies providing segway tours around Prague, and as we are truly dedicated to provide only the best service possible, we cooperate only with 3 companies, we have good experience with and are very well rated by our guests for both reliability and level of service provided. And all of these companies were unfortunately booked out for your selected day, however it is possible that you have run into some other company who had vacancy that day. We hope to see you back soon.
Best regards from Prague,
Petr Lzicar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,980 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Tenby, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

Stayed for 3 days in July, clean comfortable room, free wifi , great breakfast and a good restaurant for an evening meal, the staff are extremely helpful and friendly, the location puts all the main sights in Prague within a 15min walk, or less if you get the metro or a tram. The Palladium shopping centre is nearby - good for some retain therapy if that's your thing!

Room Tip: Rooms at the back of the hotel are quieter
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan S, General Manager at Grandior Hotel Prague, responded to this review, 25 July 2014
Dear Jerry M,

thank you for staying with us and also for your positive feedback.

I am glad we achieved your expectations in terms of comfort, location, meals and mostly with staff as this is the key point that has a high value to me. I hope that your retain therapy in Palladium did not cost you too much money and you will be able to return back to Prague in near future for some more adventures.

Kind regards,

Milan Svara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Granite Bay, California
Level Contributor
9 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 18 July 2014

First and foremost, I called the hotel from the airport in San Francisco and a young lady by the name of Eva Gregalova was extremely pleasant and made arrangements for us to be picked up at the airport. When I arrived, she greeted my wife and I by first name and was incredibly helpful. The room was excellent, the breakfast is superb for a large number of people and lastly, the staff have been wonderful. The only hiccup was giving our cab to another guest by mistake, causing us to be late to an event, but I would still highly recommend.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ukchap59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cluster_GM-Le-Hotels, Generální ředitel at Grandior Hotel Prague, responded to this review, 27 July 2014
Dear Guest,

We very much appreciate your 5 star review and are thrilled you had an enjoyable stay and could take advantage of our prime location.
Many thanks for recognizing our wonderful staff and their service. We are happy to hear they left you with such a great impression. We look forward to welcoming you back again soon.
Best regards from Prague,
Petr Lzicar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dusseldorf, Germany
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 July 2014 via mobile

The Elephant Designhotel is a typical city hotel you want for a weekend trip to Prague.
Very good location, quiet rooms (if you ask for one on the back side), spacious beds and luxurious bathroom. All the basic servicea like laundry, wifi, minibar are included as well. Can only recommend!

Stayed July 2014, travelled with friends
Helpful?
Thank GermanKorean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan S, General Manager at Grandior Hotel Prague, responded to this review, 25 July 2014
Dear GermanKorean

first of all I would like to thank you for staying with us and for taking time to write this review.

I am glad you enjoyed your stay with us and hope that we will be able to welcome you back in Designhotel Elephant soon if your future trips will bring you back to Prague.

Kind regards,

Milan Svara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

Really good hotel - nice clean rooms, good breakfast included with freshly cooked omelettes and free fast wifi. Location is good - about a 15 minute walk to the main old town square. Hotel was very reasonably priced and would definitely recommend!

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan S, General Manager at Grandior Hotel Prague, responded to this review, 25 July 2014
Dear James G,

thank you for staying with us and your positive review shared here on Tripadvisor.

I am glad that we achieved your expectations in regards of room, breakfast and location. As you mentioned, good value for money is our mission which and I am glad that in this case we accomplished it.

Should your future trips bring you back to Prague I hope we will be able to welcome you bac in Designhotel Elephant.

Kind regards,

Milan Svara
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Novara, Italy
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

Very excellent hotel. Nice position @only 5 minutes walking from the centre. Rooms are really big and warm. Breakfast is super, for all tastes (suitable also veg*ans). Staff always very nice & helpful. Higly recommended!

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Cinzia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cluster_GM-Le-Hotels, Generální ředitel at Grandior Hotel Prague, responded to this review, 27 July 2014
Dear Guest,
Thank you very much for leaving such a lovely feedback here for others to read. We are delighted to hear that you had a wonderful stay. We hope to see you back soon!
Sincerely,
Petr Lzicar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

The hotel is very centrally located and you can walk to old town easily from there. Its close to the station and a minutes walk from the Republic Square. The staff at the front desk and otherwise are extremely helpful and pleasant. We were there for 4 nights and have no complaints. The room was very comfortable and the hotel in general was very clean. There is free WiFi. The breakfast is also plentiful.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KV30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cluster_GM-Le-Hotels, Generální ředitel at Grandior Hotel Prague, responded to this review, 27 July 2014
Dear Guest,

thank you for sharing your review following your recent stay at the GrandioR hotel.
We are pleased you had an enjoyable stay and could take advantage of our prime location.
We hope you´ll visit us again.
Yours sincerely,
Petr Lzicar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grandior Hotel Prague

Property: Grandior Hotel Prague
Address: Na Porici 42, Prague 11000, Czech Republic
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #85 of 672 Hotels in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grandior Hotel Prague 5*
Number of rooms: 393
Official Description (provided by the hotel):
Design hotel perfectly situated in the city centre of Prague, opened in March 2014. Such attractions of the historic Prague Old Town, like Astronomical Clock on the Old Town Hall, Municipal House on Square of Republic or Charles Bridge, Powder Tower, Music Theatre Karlin and many others are in the immediate walking vicinity, making our hotel a great choice for all travelers. Our guests enjoy easy access to public transport and the central train station. Subway (Station Florenc, metro line B + C) or tram stops are just around the corner and parking is right in our place and is possible upon availability. ... more   less 
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