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“Historical hotel in the Castle District.”

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Hotel Residence Green Lobster
Ranked #206 of 651 Hotels in Prague
Certificate of Excellence
Sydney, Australia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Historical hotel in the Castle District.”
Reviewed 14 October 2013

A historical hotel situated in the castle district of Prague. It's a short walk to the centre of Prague while still being away from the large groups of tourists in the centre. Staff are efficient but not overly friendly. Lovely wooden ceilings in the rooms. The hotel has an elevator that is reserved for the disabled and people with luggage. Our room was on the fourth floor (Spiral staircase) but it wasn't a problem. Quiet during the evenings but the room did heat up quite e bit during the day. Would recommend it.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank firenzesydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, 15 October 2013
Dear Valued Guest,
thank you for your lovely review!
I am happy to read that we overall provided you a positive experience. Please, feel free to contact me with the details about the staff attitude, we are always in an impoving process and guests´comments are our most precious starting point to make the necessary improvements in quality of services.
Thank you once more and I hope to be able to welcome you very soon.
With the best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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516 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
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English first
Chicago, Illinois
1 review
Reviewed 7 October 2013

The Green Lobster was beyond our expectations for a European hotel experience. The rooms are enormous, and the windows overlook a lively street filled with restaurants and cafes. Just a short walk up the hill to the Castle for amazing views of the city. The staff is very helpful and kind, and we'll definitely return there next time we're in town.

Room Tip: If you like a true 'city' experience, ask for a room that faces Nerudova Street.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, 10 October 2013
Dear Valued Guest,
what a great review!
Thank you very much for sharing your comments with us, we always aim to fulfil our guests’ expectations and I am pleased to read through your review.
We are looking forward to welcoming you back very soon.
Please, feel free to contact us for any further assistance or inquiry.
Thank you and best regards,

Elena Sartori
Public Relations Manager
public.relations@ghotels.cz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macclesfield, United Kingdom
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 17 September 2013

Myself and my partner stayed at this hotel for a week during the first week of September. On arrival at the hotel, we were quickly checked in and directed to the lift which we used to escort our luggage up to the second floor (Room 201). The step down from the outdoor corridor on which the lift sits onto the indoor staircase with a suitcase is simply dangerous for anybody with bad mobility. Be careful.

The room - Simply fantastic. As we stepped into the room, we immediately noticed the high ceilings in the corridor, the wooden flooring and the large mirror to accompany it. We had 2 bedrooms; one, the smaller of the two housed a single bed and the safe which was relatively easy to use with a little guidance from reception, and was free to use which is a big bonus. The second primary bedroom was lovely and as we received a free upgrade to the room, It's right of me to highlight this. The four poster bed and original ceiling came as a nice surprise and as we hadn't booked this room originally, we were very pleased to see it. The furniture in the room feels solid and supplied enough storage to see out the 5-6 days we spent in Prague.

We had a nice LCD tv which we used to find news updates, and with a lack of British programmes, not a lot else. That said, were in Prague so we expected it. The telephone which we had been provided with was handy for calling reception, who during the day were helpful with our queries. The AC unit we were supplied with was effective in keeping the room cool but during the night, it was noisy, although generally we didn't mind.

The staff were generally helpful although as we'd read before coming to Prague that a kettle is available on request, we didn't bring one. On arrival, we asked for one only to be told that they'd been taken. This paired with the fact that my partner is a Tea addict, this didn't go down well and although it obviously didn't ruin the break, it did give me ear ache, every morning at 8am :0)

The Negatives - One staff member during the evening. He decided he didn't want to be disturbed and closed the door to the reception desk on two nights which with his bad attitude on the phone, made me a little unhappy. That said, he was the exception to the rule and therefore, I spared his life.

The shower didn't work when we arrived. One quick call to reception and within 2 minutes, somebody was inside to the room to reset the boiler. Problem solved.

The safe reset itself leaving us unable to use the access code we'd assigned to it. Again, quick call to reception and it was sorted.

The towels could have and probably should have been replaced every day, however this unfortunately wasn't the case. Quick request and they were delivered.

The bed was probably a little bit too firm for my liking but thats personal preference so probably an invalid negative really.

Finally, the taxi prices are expensive if you're booking them with the hotel. I used AAA more often than not, but I found taxis as a whole expensive.


Overall, we loved Prague and as I'd decided to propose to my girlfriend there, If the hotel would've been anything to complain about, I'd mention it here. Big thanks to Elena who I was in regular contact with before arriving. She managed to sort out a few requests I made and provided us with the room upgrade. She's a credit to the company and one of the reasons that I'd return to the hotel in the future.

Room Tip: Learn the language basics before you arrive in Prague and bring ear protectors if you don't like...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LiamBere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, 18 September 2013
Dear Liam,
thank you for your feedbacks.
I am glad to read that you had happy memories and that our assistance prior your arrival was positive and efficient.
Thank you for the details and comments, we will definetly take them into consideration.
I hope to be able to welcome you back to Prague for another special occasion.
With the best regards,

Elena Sartori
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 September 2013 via mobile

Booked a 'deluxe room' on basis of Tripadviser reviews. Lovely old building but stand alone air conditioner jammed into window with cardboard. Suspect the floor is more comfortable than the bed. Bath towels large hand towels and thin, no shampoo etc. suspect lovely photos of rooms sister hotel over the road. Would not stay here again.

Stayed September 2013
Helpful?
2 Thank Bob Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, 18 September 2013
Dear Valued Guest,
thank you for your review.
It saddens me to read we were not able to meet your expectations.
Please, feel free to contact us directly at your convenience if you wish to discuss any details. We would like to go into deep in order to improve our services for our future guests.
With the best regards,

Elena Sartori
Public Relations Manager
public.relations@ghotels.cz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 12 September 2013

We stayed in this hotel in the last weekend. It is located very close to Prague Castle and easily walkable to other main attractions/sights. We had very large room on the 1st floor with separate bathroom and a private courtyard. I have visited Prague 4 times and this was bar far and away the largest and most aesthetically pleasing room I have stayed in. The staff were very polite, friendly and generally helpful. They allowed us to store our luggage even after our checkout. There were a few minor gripes, but nothing which would dissuade me from highly recommending this hotel. For the price we paid, at the time of year we visited, the hotel lobster represents fantastic value for money.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, 18 September 2013
Dear Valued Guest,
thank you for sharing your feedback with us on Tripadvisor!
It is very rewarding for us to read you had a positive experience and that it was the best accommodation in Prague so far. We would be happy to welcome back at your next visit and for this we would like to invite you to contact us for any future inquiry.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 August 2013

We caught an overnight train to Prague and therefore arrived quite early to the hotel, they allowed us to deposit our bags there while we waited for check in, which they allowed us to check in early at 1pm which was really nice of them. It certainly was one of biggest hotel rooms we had during our trip in Europe which was a nice change. Aircon worked really well. Great location, right near the palace, and easy walking distance to catch the tram. We had breakfast at the hotel, but wasn't anything to special. Overall a good choice for your stay in Prague.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c_dufaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, 9 September 2013
Dear Valued Guest,
thank you for choosing our Hotel Green Lobster and sharing your feedbacks with the Tripadvisor community.
We are delighted that you feel that the Green Lobster was a good choice for your trip to Prague and we look forward to welcoming you back here very soon.
I will ensure to pass your comments about the breakfast to the dedicated department in order to make the right improvements.
Thank you and all the best,

Elena Sartori
Public Relations Manager

public.relations@ghotels.cz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 August 2013

Overall:
A conveniently located hotel with beautiful rooms and good service. Very good value and highly recommended

Pros:
We were very happy with our room, which was however in the secondary sister hotel (Hotel Bijou Prague). Large room, with a lovely four poster bed, bath and bathrobes.
The location is close to the Prague castle, though can be a bit difficult to get to if you are walking, as it is uphill from the closest tram stop.
We paid only $87AUD for our room, and were very happy with value for money (we didn't have breakfast at the hotel).

Cons:
None.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Ashwin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, 29 August 2013
Dear Guest,
Thank you for taking the time to post your comments.
I am delighted that you enjoyed your recent stay here with us; our main goal at the Hotel Green Lobster is to make every guest feel like they are in their Prague home, and we look forward to welcoming you back in the near future.
Very best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Residence Green Lobster

Property: Hotel Residence Green Lobster
Address: Nerudova 224/42, Prague 118 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Hradcany & Letna , Praha 1
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Airport Transportation
Hotel Style:
Ranked #206 of 651 Hotels in Prague
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Residence Green Lobster 3.5*
Number of rooms: 14
Official Description (provided by the hotel):
The Residence Green Lobster is a luxury four-star residence created through the extensive renovation of the historical building in Nerudova Street, belonging to the 14th century and few steps from Prague Castle.Its unique architecture and complete renewal of the interior give to the hotel a very elegant atmosphere. It has 14 rooms - 9 Standard and 5 Deluxe - uniquely furnished and completly in harmony with the architeture of the building. ... more   less 
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