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“Avoid - Double Booked AGAIN !!!!”

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Hotel Galileo Prague
Ranked #112 of 649 Hotels in Prague
Certificate of Excellence
UK
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Avoid - Double Booked AGAIN !!!!”
Reviewed 28 March 2010

Reception checked passports and informed us "sorry but we are overbooked, do not be concerned we have arranged alternative accommodation" - What's the name of the accommodation - "I don't know" - what if we don't find the accommodation/area acceptable? - "It's not my fault - have a nice day".

Unbelievably bad service - dumped at alternative accommodation in a street lined with sex shops and a bit run down. Be warned you probably won't get the holiday you booked and paid for.

  • Stayed March 2010, travelled with friends
    • Sleep Quality
    • Service
Helpful?
Thank Airtravelreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gali49, Team Leader at Hotel Galileo Prague, responded to this review, 12 April 2010
DEAR SIR/MADAM

We apologize for the inconvenience.
Could you send me more information on this matter/
on the email adress: info@hotelgalileoprague.com
We check everythink and we will send you comments.
Really sorry/but clients are most important for us.

Thank you
With best regards
Jozef klíma
Team Leader/Hotel Galileo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
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English first
Lachen, Switzerland
Level 6 Contributor
239 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 23 March 2010

price and service were very good, well located near tram/metro. breakfast is convenient

Stayed March 2010, travelled as a couple
Helpful?
Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hereford
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 February 2010

I have been before to Prague, stayed at Htl Yasmin back of Wenclas Square before, this being less than half the price now, but was equally as good. Looked at others in the area, but was ideal, far enough away from busy Metro IP Pavlova, 5 mins walk, in a quiet side road. The hotel was warm, friendly & finished to a high standard, the only complaint we had was that via this site, ebookers was the cheapest rate at £32.50/night, but didnt specify whether twin or double room. Ideal location, Webru Bar opp had very good food selection at sensible prices, beer 28czk, specialities circa 160czk, If we back again, will certainly stay there

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bodbodbod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gali49, TEAM LEADER at Hotel Galileo Prague, responded to this review, 5 March 2010
Dear Madam/SIR

Thank you very much for your review,we are glad,you stay at the Galileo hotel.
Hope you have been satisfied with our services and will use Your Prague Hotels of
your next stay in Prague.
Regarding making sure you are getting a right roomtype,it is the best to book directly with us,on our website,we promis best available ratest at any time,and we can be 100%sure you will get exactly the roomtype you wish.

With kindest regards
Jozef Klíma,
Team leader/Hotel Galileo/
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 February 2010

Hotel rooms very spacious, excellent cleanliness throughout and staff extremely helpful.

A great hotel for the price, with good location, about a 15 minute walk to the centre of things, will definately go back again.

  • Stayed February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debrichardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dorking
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2010

We stayed at this hotel in July 2009 when we went with a large group of friends to Prague. Upon arrival, there was some confusion about whether our booking was available anymore and that the group may possibly have to be split up and stay in a hotel somewhere else! This was not so good to hear as this was meant to be a group holiday! The receptionist however managed to sort it out so that we could all stay here in the end and when given our keys to our room, we were not disappointed! We stayed in pairs, and our room was very spacious! There was room for a lounge area and the bed was very big and the bathroom was clean and spacious too. The breakfast was very basic however. When we left, the staff kindly let us leave our luggage and looked after it for us to collect later. Overall, a good hotel to stay at. Location is good, nice and central and some the bars we nearby were good to get a morning and evening drink at!

  • Stayed July 2009, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tangsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2009

We have just returned from a three night stay at the Hotel Galileo....a great small hotel located just a short walk from Wenceslas Sq and all the attractions. The hotel is located in a vibrant suburb of Prague located close to a number of restaurants and cafes. We ate at the U Webru pub/restaurant just over the road which had a great menu (wild boar, duck and venison to name but a few). We also ventured onto the next street along called Belgicka and visited cafe Meduza for a beer, great local (student filled) place with bags of atmosphere.

The service at the hotel itself was great, everybody was very helpful. The room was a good size and was recently redecorated, good power shower and other facilities, plus a free (easy to use) safe in the room for storing valuables. Breakfast was good, pretty basic but all food is good quality and you're just left alone to get on with it. Free internet use in the lobby plus the nice receptionist printed our boarding passes off for us.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cheddarporker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
Reviewed 13 December 2009

We just got back from Prague from celebrating our wedding anniversary, we stayed at Hotel Galileo for 3 nights, we really enjoyed our short stay, we were greeted by a friendly front desk person, and every person after that has also been marvellously friendly. They all spoke English and go out of their way to help. Our hotel room was clean, comfortable (albeit a bit warm!) and fully functional. Talk about shower power! Beds are comfortable with the biggest pillows I've seen (super comfy!) TV is small but hey, we didn't go all the way to Prague to watch TV so no complaints from me.

Breakfast variety is good, I looked forward to the beautifully fried eggs every morning! Location of the hotel is good, plenty of reasonably priced restaurants around and a short walk to the Metro station and other tourist attractions.

I want to thank you the hotel staff for making our stay a fantastic one. Without a doubt we will stay again when we go to Prague!

Stayed December 2009, travelled as a couple
Helpful?
Thank cyn19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Galileo Prague

Property: Hotel Galileo Prague
Address: Bruselska 239/3, Prague 120 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 2
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#100 Luxury Hotel in Prague
#105 Romantic Hotel in Prague
#146 Family Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Galileo Prague 4*
Number of rooms: 33
Official Description (provided by the hotel):
The GALILEO hotel is situated in the Vinohrady historic residential area of the centre of Prague. It has been renovated with care recently, so that our guests can enjoy a stay in the magical atmosphere of the golden city in elegant, comfortable surroundings. The hotel is served by public transport stops close by (underground and tram) and the famous Wenceslas Square is only 10 minutes' walk away. ... more   less 
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Also Known As:
Galileo Hotel Prague

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