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“Ideal Location, Wonderful Property”

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Mandarin Oriental, Prague
Ranked #24 of 647 Hotels in Prague
Certificate of Excellence
Reviewed 22 December 2011

Wife and I stayed for 3 nights in a Deluxe Room during mid-December. We thought the property was one of the better hotels we've seen in Europe, and would have given this 5 stars except for one issue.

Locaton: In the Lesser Quarter, across the river from the Old Town. Now people can have different opinions about whether it makes more sense to be in Old Town versus Lesser Quarter, but after this trip I am firmly convinced that the Lesser Quarter is the place to be. It is quieter, less tourists, beautiful, and late at night or early morning you get the quintessential Prague experience of mystery, mystique, serenity. Old Town is too busy in my mind, full of tourists. Also the Lesser Quarter is much closer to the Castle.

Room: Deluxe Room is actually more like a junior suite. Spacious, tastefully decorated.

Property/Ambience: The hotel is a converted monastery, and is very cool. We really liked the decor.

Spa: Excellent spa, one of the best we tried in Europe. Located in the lower levels in the bowels of the old monastery, there's nothing better than this spa to recover from a full day of walking on cobblestone streets.

Concierge: Restaurant recommendations spot on, and arranged a lovely day trip to Cesky Krumlov (a must try).

Restaurants: Here's the thing. Aside from the typical buffet breakfast, we were not tempted to try Essensia (main restaurant) or Barego (lounge). Essensia provides no view (in a city like Prague!), Asian-theme menu(really?), seems very pricey, and Barego looks like an airport lounge. They are both very weirdly located right next to the main elevators, so this fine-dining experience is littered with hotel guests in shorts and slippers walking by. We're not picky people, wife loves convenience over all else, but I could not convince her to try one of these two places (her argument - why waste an evening here? We only have 3 nights).

Aside from the issue with restaurants, this is a very luxurious and beautiful property in an ideal location.

Room Tip: Deluxe Room as good as a typical junior suite...
  • Stayed: December 2011, travelled as a couple
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1  Thank Tommy0609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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857 - 863 of 1,389 reviews

Reviewed 16 December 2011

Great hotel and very attentive staff. The spa is an absolute must! Absolutely!

  • Stayed: December 2011
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Thank Sinead1601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2011

My wife and I actually stayed here a few years ago, just after the hotel opened. It was really conveniently located near the centre of town, a couple of minutes walk from Charles Bridge. We love the Asian decor and styling of the hotel, and the size of our bed which was huge!

The food in the restaurant (Essensia) was also amazing. The smoothies at breakfast were to die for, and we ended up having dinner there on our last two nights because we loved the ice cream so much! This sounds like I am a complete foodie but I'm not.

All in all a fantastic hotel which we would love to stay in again.

  • Stayed: December 2010, travelled as a couple
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Thank seetheworld5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2011

This is a nice hotel in the Old City which is a nice part of town.
It is located in a converted old building hence they could only do so much with it.
The negatives are that only 'Castle View' rooms and one "presidential suite' has a view. The rest face a brick wall of the building right next door. We wanted to stay in a suite but the outlook is so bad that we chose to go for a Castle View room. The view is very partial but better than a brick wall.
I think when you pay $500-800 Euro a night for a suite you expect a bit more...
The rooms are quite spacious, modern, clean.
Service was also friendly and prompt.
Location is great.
Breakfast - VERY ORDINARY. Probably the worst we had in Europe. Service is very slow, unprofessional, selection is like in a 3 star hotel, hot food is overcooked or under cooked. Not great!
Dinner at the hotel was very pleasant, but very quite. Only 2 or 3 other tables in the whole place. Also, very expensive for Prague.
We haven't tried the Spa as again it is way to expensive for Prague.
All in all - pleasant but nothing amazing.

Room Tip: If view is important - book Castle View rooms.
  • Stayed: November 2011, travelled as a couple
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2  Thank styleandfashion888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this reviewResponded 29 November 2011

Dear Styleandfashion888,

Greetings from Prague and many thanks for your review. I regret to hear that your stay with us didn't fully meet your expectations; with your permission, I would like to address some of your specific points.

While many of our rooms do not have what one might call sweeping vistas, most do have at least partial views of the attractive cobblestone streets and Baroque facades that are so emblematic of our neighbourhood; others overlook our garden and yet others, the red roofs of neighbouring houses; all have plenty of natural light. Our location offers a quiet, elegant refuge steps away from Prague’s major attractions, but we may need to do a better job describing our rooms to those booking a stay with us.

As for your comments regarding our breakfast service, I am sorry we fell short of your expectations. We serve a luxury buffet that includes a number of choices in each food category including an extensive selection of freshly made breads and pastries, meats, fish and charcuterie, pancakes, eggs, cheeses, yogurts, cereals, porridge, fresh and dried fruits, honey, preserves and condiments, and it is extremely rare that a guest finds the selection disappointing. The fact that you did clearly demonstrates that we need to be constantly aware of guest preferences and strive to meet them, both in terms of product selection and in terms of service.

I do hope to have the opportunity to welcome you back to our hotel and improve your initial impression. If there is anything else regarding your stay you would be willing to share with me, I can be reached at wanzinger@mohg.com.

Wishing you a wonderful holiday season,

Werner Anzinger
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2011

Just spent a 3 day weekend at the MO Prague and highly recommend it. The staff and service are impeccable and no request went unfulfilled. The location is quiet and serene, yet you are only 2 min walk to the famous Charles Bridge. Love that the hotel used to be a 14th century monastery. The spa is an absolute haven of peace and relaxtion, I had a one hour oriental massage and it sure helped after walking those cobblestone streets for 2 days.

For my full review of the hotel, with my own pictures of my room, please see my blog post at:

http://www.destinationsperfected.com/2011/11/prague-czech-republic-mandarin-oriental.html

Stayed: November 2011, travelled with friends
Thank alexandradf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2011

Would just like to echo the comments of others. This hotel oozes class in every way from the breakfasts to the late night cocktails. The only thing I would mention is that the €20 charge for a days Internet access is unreasonable and in this day and age completely unnecessary for the hotel to charge. Address this and they have it all. Enough of a gripe to not award the 5 star rating? No way, this place is just amazing!

  • Stayed: November 2011, travelled as a couple
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1  Thank Butangkawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2011

Just returned from a night at the MO Prague. It is a calm, yen like peaceful oasis.
No request is too much, service is excellent. Many thoughtful, little touches in the room.
The decor is minimalist, elegant.
It is in a beautiful section of Prague, walking distance to the main area.
Definitely the place to stay in Prague.

  • Stayed: November 2011, travelled with family
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Thank ldjsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Prague

Address: Nebovidska 459/1 | Mala Strana, Prague 118 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Mala Strana (Little Quarter) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Prague
#7 Business Hotel in Prague
#14 Family Hotel in Prague
#21 Luxury Hotel in Prague
#28 Romantic Hotel in Prague
Price Range: £227 - £624 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Prague 5*
Number of rooms: 99
Official Description (provided by the hotel):
Mandarin Oriental, Prague is an intimate hotel located in a former Dominican monastery set amidst the palaces and gardens of Prague's historic Mala Strana district. With a former Renaissance chapel housing the award-winning Spa, an inventive selection of delicious Asian dishes and mouth-watering cocktails at Spices Restaurant and Bar, and understated contemporary design blending local history with modern luxury, the hotel is a private oasis of sophistication and style in the very heart of Central Europe's most beautiful city. ... more   less 
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Also Known As:
Mandarin Oriental, Prague Hotel Prague
Mandarin Prague
Prague Mandarin Oriental

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