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Mandarin Oriental, Prague
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Reviews (1,515)
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All reviewsformer monasteryspices restaurantcharles bridgespa buildingfour seasonsmala stranaold townbeautiful propertyluxury hotelturn down servicedeluxe roomrestaurant staffacross the riverquiet locationlesser townfantastic stayfew minutes walk
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Reviewed 3 January 2012

I visited the Mandarin Oriental in July of 2011 for four days. It was the perfect hotel stay. The front desk staff and concierge were personable, caring and virtually psychic when it came to learning your name and hotel preferences. A simple question to a concierge regarding cigars resulted in a detailed map of cigar bars and stores in the city, offers to have a salesman brought to the hotel and follow-up offers for further assistance: None of this felt unnatural. The restaurant was excellent, the bar was a great place to kill time (make an appointment for the beer tasting) and the spa was amazing. The spacious modern rooms are impressive but lead to my only minor criticism; they are too modern and lack some of the charm of the restored monastery that makes up the hotel. Warning: if you visit this hotel, you might not want to leave the hotel to see the city.

  • Stayed: July 2011, travelled solo
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Thank TDinFLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this reviewResponded 9 May 2012

Dear guest,

Thank you very much for your enthusiastic comments regarding your stay at Mandarin Oriental, Prague. As customer service is our top priority, I am delighted to hear we managed to please a sophisticated traveller like yourself.
Regarding your comment on our “modern“ rooms, I would like to say that while we try to keep the charm of the old Monastery throughout the building, it is true that the Garden and Terrace rooms do not have the benefit of original architectural details, antique floors or ceilings since they are located in a wing that was only completed in 2006. We do hope, however, that the lovely views of our garden these rooms offer - especially charming during the warmer months – make up for any lack of visible history. If you honour us with another visit, we will be sure to select a room that better meets your preferences.
Again, thank you very much for your detailed review, and I am looking forward to welcoming you back to our hotel.

Best wishes from Prague,

Werner Anzinger
General manager, Mandarin Oriental, Prague

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2012

We had to plan our NYE very fast and our choice went for this Mandarin Oriental instead of Four Seasons, and now I think we made the wrong choice. The hotel is very well located, near to everything but there were some things I didn't really apreciate. First thing was that Wifi in the rooms is not free but should be extra paid and when we think about the price of the room in this hotel this is kind of a ridiculous thing. If you want to use your laptop or ipad you should go in the lobby-the thing is that there is not a really nice and big lobby-there is the reception and 2 chairs only near to the front door. There is also a lobby bar but you should have some consumation in order to stay there and use the free internet. Other disapointment was the SPA or to be precise the Lack of SPA. I read some comments that this SPA was selected SPA of the year, that it was quite something but the reality is different- they have gym,a nice one and steam bath there. On the ground floor there is something like SPA but it consist of 6 small rooms, with something like large bathroom (they pretend this is jacuzzi),and if you want to use it, of course it chould be paid. The massage they have are not bad, the staff is really nice and kind but definetelly there is nothing to do except massage or kind of a treatement-no pool,no jacuzzi,no steam bath (except where the gym is),no sauna etc.The breakfast in the morning was also a bit disapointing-of course staff is always nice and kind, but the choice is very limited(tipical 3 star for me).
So,after all I would say that this Mandarin wasn't really what I was expecting (and I know Mandarin in Singapour which is one of the best hotel).

Room Tip: The hotel is really big, so try to get a room in the main building in order not to walk and lose yourself very often.
  • Stayed: December 2011, travelled as a couple
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4  Thank Elena123_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2012

My husband and I went to Prague for Easter and stayed here for 4 days. The Mandarin isn't cheap, but if you've seen the prices of this hotel chain around the world, you will recognize that this is a great deal! We splurged and got the hotel to pick us up from the airport, and heaven basically started there... We were picked up by a very nice Mercedes like town car and whisked away in a quiet cocoon of luxury (after having been packed into itty bitty eco seats with nearby screaming babies, this was especially nice.) Upon arrival we were greeted by name, offered an iced herbal tea (it was HOT that day!) and escorted to our room where we were checked in privately. The room itself was everything you'd expect it to be... very nicely appointed with big bath, french doors leading out onto a private courtyard with a a table for 2 right outside, ideal for coffee or breakfast first thing in the morning. The restaurant was lovely, although Prague has such great restaurants, I'd recommend eating out more often than not. Bar was great, with a nightly beer education hour where we sampled local beers. The location is perfect, about 5 minutes walk to the Charles Bridge, but located in a quiet peaceful corner which was greatly appreciated after dealing with the crowds of tourists all day. The spa is amazing and we left feeling like a relaxed puddle of goo. The icing on the cake, however, was the service. Always ready to help, greet you by name, and just generally nice people made this 5 star hotel feel almost like a little B&B where the owner is your host and it's okay if you want to put your feet on the coffee table. (you wouldn't, but it feels like you could!) The concierge sent us to a great restaurant when we got tired of our "foodie" tour which was exactly what we were looking for. Overall, just SO great!!

Room Tip: Not a bad room in the whole hotel!
  • Stayed: April 2011, travelled as a couple
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1  Thank Catherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2011

Wife and I stayed for 3 nights in a Deluxe Room during mid-December. We thought the property was one of the better hotels we've seen in Europe, and would have given this 5 stars except for one issue.

Locaton: In the Lesser Quarter, across the river from the Old Town. Now people can have different opinions about whether it makes more sense to be in Old Town versus Lesser Quarter, but after this trip I am firmly convinced that the Lesser Quarter is the place to be. It is quieter, less tourists, beautiful, and late at night or early morning you get the quintessential Prague experience of mystery, mystique, serenity. Old Town is too busy in my mind, full of tourists. Also the Lesser Quarter is much closer to the Castle.

Room: Deluxe Room is actually more like a junior suite. Spacious, tastefully decorated.

Property/Ambience: The hotel is a converted monastery, and is very cool. We really liked the decor.

Spa: Excellent spa, one of the best we tried in Europe. Located in the lower levels in the bowels of the old monastery, there's nothing better than this spa to recover from a full day of walking on cobblestone streets.

Concierge: Restaurant recommendations spot on, and arranged a lovely day trip to Cesky Krumlov (a must try).

Restaurants: Here's the thing. Aside from the typical buffet breakfast, we were not tempted to try Essensia (main restaurant) or Barego (lounge). Essensia provides no view (in a city like Prague!), Asian-theme menu(really?), seems very pricey, and Barego looks like an airport lounge. They are both very weirdly located right next to the main elevators, so this fine-dining experience is littered with hotel guests in shorts and slippers walking by. We're not picky people, wife loves convenience over all else, but I could not convince her to try one of these two places (her argument - why waste an evening here? We only have 3 nights).

Aside from the issue with restaurants, this is a very luxurious and beautiful property in an ideal location.

Room Tip: Deluxe Room as good as a typical junior suite...
  • Stayed: December 2011, travelled as a couple
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1  Thank Tommy0609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2011

Great hotel and very attentive staff. The spa is an absolute must! Absolutely!

  • Stayed: December 2011
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Thank Sinead1601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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