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“Mala Strana…Old Town with Romantic Charm”

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Residence U Cerneho Orla
Ranked #9 of 370 Prague B&B and Inns
Certificate of Excellence
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Mala Strana…Old Town with Romantic Charm”
4 of 5 bubbles Reviewed 8 February 2014

For of all the location of Residence U Cerneho Orla cannot be beat! It is a stone's throw away from the Charles Bridge and within walking distance to the most important sites in Praha. Upon arriving the front desk "male" reception was lovely-he helped us with our luggage and gave us an overview on everything! He was amazing but I did not get his name. The room was as pictured and welcome chocolates were a nice touch! Please note the overall the Czech people speak little English especially the elderly and they can be a bit rough around the edges when communicating in English. First tip: Make sure you ask that everything is included in the price before ordering off the menu in the restaurant! We had a horrific experience with a very rude young male waiter during breakfast. He attempted to charge us for bottled water and a croissant which would not have been a problem had he told us there would be a charge BEFORE ordering. The worst part is that he tried to charge us 95 CZK when you can buy the same bottle outside the hotel for 20CZK. We are seasoned travelers (both Doctors) and were definitely approached in the wrong way. Additionally the charge for the bottle of water was for our first day at the hotel and he was trying to collect two days later. We stayed for a total of 4 nights. Now the Boutique Hotel deserves 4 stars for location and for Nicole (Nico) at the reception. She not only intervened in the restaurant mess with the rude waiter but she was extremely gracious and accommodating with all of our questions. She was by far the friendliest and most professional hospitality individual we came across in our travels in the entire Czech Republic. For her and the location absolutely 4 stars! Overall the experience was positive and we will stay again. The beds could be more comfortable and when arriving by taxi make sure you negotiate the price AHEAD of time. The taxi drivers are notorious for ripping off tourist and we were duped arriving (charged over 600 CZK) from the train station-double the price. Nicole arranged our taxi out and it was perfect and priced correctly. Hotel 4 (because of restaurant server) Nicole 5 and location 5! Wifi worked perfectly, room decorated beautifully, hotel clean and quiet. We had a street facing room so light sleepers ask for a inner room. Lovely-will return!

Room Tip: Choose a room facing inner side-street can be noisy with happy people. Ask about prices and do not a...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dr_Oenofool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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218 reviews from our community

Traveller rating
    169
    43
    6
    0
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See reviews for
24
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
UK, Isle of Wight
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 February 2014

Have very much enjoyed our two night stay, room was very charming, clean and comfortable. Very friendly receptionist and restaurant staff. Food in the restaurant was lovely. Would definitely recommend to friends!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jituska9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

Typical hotel of the northern countries, all wood made. very nice room. Everybody very friendly and available to help you. The day of our departure we have been provided with breakfast for the journey. Good placed. i'll suggest it to all my friends coming to Prague.

uggestion: the chance to have breakfast with some extra sweet, as this better reflects the habits of the Italians, thatare not used to eat eggs and cheese in the morning.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank francescat t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandnes, Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

Of all the delightful experiences we had on this, our first trip to Prague, the one that truly stands out is that of walking off what is surely the city's most crowded and touristy street into this little haven of a hotel: cozy, comfortable, full of old world character, but with every facility one could reasonably demand. We were received with spontaneous friendliness that altogether matched the warmth of its atmosphere - and which gave a whole new meaning to the word “hospitality”. We are grateful to Michail and the staff for all their excellent work in making our stay such a pleasant one, and for their practical help and advice - but most of all for leaving us with a lasting impression of a warm, friendly, hospitable people.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larbert, United Kingdom
Level Contributor
115 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 27 December 2013

I have now stayed at this hotel for a 3rd time and it only gets better. The rooms are very comfortable some with traditional Czeck decoration. I tend to book the Imperial suite which is at the top of the hotel and has superb views down to Charles Bridge and up to the castle. It is the full length of the hotel and incorporates a double bed, bathroom, dining area, small kitchen and lounge which has a sofa bed. As it is about 100 metres from Charles bridge it is very quiet and away from the other side of the river and the old town square. It is in an ideal postion to walk to all tourist attractions. The restaurant serves incredible food both at lunch and dinner. I would recommend the goulash soup in the bread, delicious. The breakfast is cooked to order and has a wide range to suit all requirements. The staff speak very good english and are very helpful and friendly. The only down side to this hotel is that there is not lift so if you have any problem with stairs ask for a room on the 1st floor. Otherwise this is the only hotel I stay in when I visit Prague.

Room Tip: Ask for a room overlooking the street at the front of the hotel, better views.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kevin b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novo Mesto, Slovenia
1 review
5 of 5 bubbles Reviewed 24 December 2013

I stayed there with my girlfriend for 3 days, and was our best hotel so far, rooms decorated in old fashioned style, location is ideal 50 m from Karl bridge, great staff, room very nice and extra clean, with big room and big bathroom, breakfast excelent, excelent bed and mattress quality

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bostjan a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
119 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 bubbles Reviewed 27 November 2013

The hotel is within a fantastic location of Prague due to being on the road of the Charles Bridge linking to Old Town. A 5-10 minute walk to the Prague Castle and Piton Hills, in addition to a 5-10minute walk from Old Town Square.

We stayed 3 nights in the Imperial Suite of this beautiful character hotel in November 2013. The Imperial suite was a loft converted into a studio apartment. The room was open plan with a bedroom, lounge, bathroom, kitchen and a balcony looking down onto the gate tower of Charles Bridge (see photos). The hotel has free Wi-Fi and each room has its own safe. The Imperial Suite is a trek up 4 flights of stairs though but well worth it for the quality of the room (exactly 80 steps).

The staff at the hotel are very friendly and could not fault them at all for their hospitality. Especially, Nikoleta who constantly chased the airline's lost baggage department daily to find out where our lost bag was, giving us constant updates on the situation. We cannot thank her enough for her thoughtfulness and helpfulness throughout our stay.

Breakfast was included in our package which was excellently presented and made. If you desire, which we did one morning, the hotel will bring your breakfast up to your room.

The one criticism I would have for our room is that the showerhead in the bath has no higher connector to the wall to enable a normal standing shower due to being down at the taps. This means showering with the showerhead in hand or having a bath each morning.

The hotel will also book you tours and concert tickets.

We would highly recommend this hotel and would stay again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Markw2290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence U Cerneho Orla

Property: Residence U Cerneho Orla
Address: Mostecka 279/11, Prague 118 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Mala Strana (Little Quarter) , Praha 1
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #9 of 370 B&Bs / Inns in Prague
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Residence U Cerneho Orla 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
The hotel is situated on the Royal Route along which Czech royalty would approach Prague Castle and offers excellent access to all of the city's bars, restaurants, shops, museums and art galleries. Explore the beautiful, historic sights of this wonderful city and relax in this peaceful hotel. Visit Prague's Old Town Square and its famous Astronomical Clock, the city's castle or just shop or enjoy a drink in one of the city's many bars. ... more   less 
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Also Known As:
Residence u Cerneho Orla Hotel Prague

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