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“Not a 4* more a 3*” 1 of 5 bubbles
Review of Design Metropol Hotel Prague

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Design Metropol Hotel Prague
Ranked #141 of 670 Hotels in Prague
Certificate of Excellence
Vilvoorde, Belgium
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not a 4* more a 3*”
1 of 5 bubbles Reviewed 26 March 2014 via mobile

Never again check in no information only a map room number and check out time. No information about restaurant and bar. We had a problem with a excursion and had to call with cellphone. Carpet in the room, no view and smal rooms.the carpey they dont vacuum due a 3 night stay. The only thing thats ok is the breakfast. Maybe they have four stars but i guess it's four stars like in turkey never take this hotel there are so much hotels in prague that are better and more in the center for the same price. NEVER AGAIN THIS HOTEL

Stayed March 2014
Helpful?
2 Thank erwig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesignMetropol, Manager at Design Metropol Hotel Prague, responded to this review, 9 April 2014
Dear Erwig,

we are sorry, that you have a such a bad experience with our hotel. At least you had a descent breakfast. We will try to improve our services.
Anyway thanks for your comment.
Best regards

Viktor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,011 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Playa Flamenca, Spain
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 12 March 2014

The hotel is in a good central location for sight seeing Prague. The hotels rooms are comfortable but a little small, only to be expected from a city centre hotel.
The staff were very helpful and attended to our requests when we commented that the room was too hot on the first night.
The breakfast buffet had plenty of choice and freshly cooked crepes and omelettes were offered.
There are plenty of local restaurants within walking distance of the hotel.
We used the hotel airport pick up service which was very efficient and the driver spoke English and was waiting at the airport to meet our flight.

Room Tip: The rooms on the front of the hotel with large glass windows get the sun most of the day and can be...
See more room tips
  • Stayed March 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesignMetropol, Manager at Design Metropol Hotel Prague, responded to this review, 14 March 2014
Dear David,

we are always happy to help our guests as much as we can. Thank you for your appriciation.

Best regards

Viktor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 21 February 2014

Good value for money, a location with easy access to everything, helpful service, room was small but had more than enough space, free and reasonably speedy wifi, choices at breakfast, let us keep our bags there for the day after we checked out......no regrets booking with them.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesignMetropol, Manager at Design Metropol Hotel Prague, responded to this review, 14 March 2014
Dear Matthew,

thank you for your guest review, we are happy to know, that you were satisfied with your stay at hotel Metropol.

Best regards

Viktor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 February 2014

Stayed for 4 nights over valentines weekend with BA. We were not let down by the rooms, hotel or service. Any queries were answered quickly by staff and any problems corrected. We stayed on the 5th floor facing narodni street. Out shower was broken, but after we reported it, it was fixed within about an hour. Very close to everything in Prague, Wenceslas Square, Old Town Square and the main historical and shopping districts. Rooms were cleaned daily and to a high quality. Beds were VERY comfortable and although lacking a few things we never needed anything more than we had. Hotel itself was very modern and has a good bar and restaurant on the ground floor. Alot of people forget to mention theres a roof terrace that you can gain access to with your card for smoking or just enjoying Prague's amazing skyline.

Overall 4.6/5

Room Tip: Even numbers are facing main street.
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Matt R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesignMetropol, Manager at Design Metropol Hotel Prague, responded to this review, 14 March 2014
Dear Matt,

thank you very much for your feedback. We are glad, that you've enjoyed your stay.
Best regards!

Viktor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon, Portugal
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 16 February 2014

The room was quite small, but ok if you're not spending a lot of time at the hotel. The temperature was way too high though. Even with the ac off the room was boiling, to the point where we could not sleep. This was in February, so a warm room is nice, but this one was a sauna. Also, we asked for a double bed and got two separate mattresses...not nice if you want to cuddle, even though the temperature in the room would not allow that anyway.
The breakfast staff was very impatient, rushing people as they'd start cleaning up about 20 minutes before breakfast was over...I was getting coffee from the machine and had the spoons and sugar taken away before it was even ready.
The location was really good, close to the shopping areas and to the old town, and the Thai restaurant that works as the hotel's restaurant was really good. Did not really feel like a 4 star hotel, and I think the price is only justified by the location.

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank joanasantos6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesignMetropol, Manager at Design Metropol Hotel Prague, responded to this review, 14 March 2014
Dear Joana,

we are very sorry, that you were not satisfied with your stay. We have no excuse for the heat in your room, I must admit, that we had some difficulties with the AC at that period. As for the breakfast, we have already disciplined the staff so if you choose our hotel for the next time, everything will be alright.

Best regards

Viktor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sevenoaks, United Kingdom
Level Contributor
403 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
4 of 5 bubbles Reviewed 23 January 2014

We stayed at this hotel for 3 nights and found it ideally situated for all the tourist sights especially the Old Town and Wenceslas Square. It is also well placed for public transport, both trams and the Metro. For the price it is very good value and whilst not a 4 star hotel I am happy to rate it as very good based on what it does offer. The rooms are fairly basic (there is no wardrobe for example just an alcove behind a curtain) but there is a room safe, a very comfortable bed, a good sized bathroom with hairdryer and powerful shower. They are also very clean. Wifi is free, just ring reception for your unique guest code, and a more than adequate continental breakfast or a hot cooked breakfast. The bacon and sausages are in a warmer but eggs are cooked to order in front of you. We had a room facing out to the main street and yes you do get some traffic noise and tram noise and if you don't want to have your sleep disturbed by opening a window (they are electrically powered) you can always turn the air conditioning on. Overall for the money this hotel is difficult to ignore and as we intend to return to Prague to see the sights we missed out we will definitely be looking to stay at the Design Metropol again

Room Tip: Even numbered rooms face the main street
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank geordie9Kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesignMetropol, Manager at Design Metropol Hotel Prague, responded to this review, 30 January 2014
Dear Geordie,

thank you for your stay, we are happy, that we could make your visit to Prague more comfortable.
We are looking forward to welcome you again.

Best regards

Viktor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lasko, Slovenia
Level Contributor
82 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed 17 January 2014

I was staying in this hotel for one night while on a business trip. I give this hotel three points and the main reasons for this is that this is not a 4 start hotel. For what they are offering it can be a max of 3 star.
Positive about this hotel is the following: It is conveniently located, it has a clean rooms. Hotel is offering fast and reliable Wi-Fi connection which is free of charge. Price for the hotel is good and it is worth it what they offer.

So-so things: rooms are very simple and not that big. Room reminds me more on these express hotels that you can locate near the highways. It is far away from 4 star hotel. For 4 star hotels you need to receive a feeling of something special. This hotel is ok to spend a night, but to stay more you will certainly like to have something more. I was in a room with two single beds and beds are a little bit narrow so I had also a problem not to fall off it during the nite. I was also situated in the room facing the main Narodni road so I need to have a closed window as noise of those squeeking trams will not let you sleep and they will wake you up early in the morning. Breakfast was mediocre and I got rather cold eggs and cold sausages even though i was there among the first people at 7am.

It is an ok hotel but there is still much space for improvements. Wish you best.

Room Tip: Rather choose rooms not facing the Narodni road if you want a bit quieter experience
See more room tips
  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Davor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesignMetropol, Manager at Design Metropol Hotel Prague, responded to this review, 30 January 2014
Dear Guest,

first of all, I would like to mention, that we are a certified 4* hotel by worldhotels and others and have many mystery guests and other controls over this past the few years that we are open.

Anyway there is always something to improve and we are greatful for every comment positive or negative. We will do our best to make improvements on the things you didn't like!

Best regards

Viktor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Design Metropol Hotel Prague

Property: Design Metropol Hotel Prague
Address: Narodni 33/1036, Prague 110 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#111 Business Hotel in Prague
#120 Luxury Hotel in Prague
#126 Family Hotel in Prague
#156 Romantic Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:4 star — Design Metropol Hotel Prague 4*
Number of rooms: 64
Official Description (provided by the hotel):
Metropol Hotel Prague is a 4-star design hotel in the historical heart of Prague. It is a unique nine-story building with an all-glass facade. The hotel is located on Narodni Street, just a few steps from the Old Town Square or Wenceslas Square. The Hotel offers 64 design rooms with free Wi-Fi, bathtub or shower. Excellent buffet breakfast with omelets of your choice. The hotel's rooftop sun deck and our Castle View Superior rooms offer unforgettable views of the Prague Castle. ... more   less 
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Also Known As:
Design Metropol Prague
Metropol Hotel Prague
Prague Design Metropol Hotel

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