I have stayed at the Icon 4 times over the years. At first, I liked this friendly and somewhat trendy hotel in a so-so location. I recently stayed there in mid/late October and can say this place has definitely lost something. Apparently, the management that made this place good before have all left. My girlfriend and I had to cut our stay short, and not only was the manager (Lukáš [--]), not friendly, he was downright rude and insulting.
He made myself AND my girlfriend very uncomfortable during check-in. I have never experienced such an unpleasant person at any hotel, ever, and I travel a lot. We had made our reservations beforehand and were not required to make a deposit due to the fact that the place was under booked (I understand why!). When we checked in and informed Lukas that we had a change of plans and would shorten our stay, he erupted in tirade or rude behavior in front of 2 other staff members and my girlfriend. We checked in anyway.
Upon check out, I paid my bill in Czech money which I did not understand. Later I found that he charged double the rate without telling me. I had business with a local real estate development company which helped with the reservation. Lukas also called them a was rude to them, even though they refer so much business to the Icon. They have lost this customer and a good source of referrals.
The room was not a clean as I remembered in the past also as the shower was dirty when we checked in. Since the location is not very good, I will definitely stay at a different place next time in Prague that understands how to treat customers courteously.
- Official Description (provided by the hotel):
- The ICON Hotel & Lounge redefines hospitality in Prague. Our small design and hip hotel is probably the most personal hotel in Prague and definitely the only one with a sense of fun. We have all-natural handmade Hästens beds in all rooms, free internet, biometric safes, MP3 connections, coffee making facilities, luxury linen and lots of smiles. Unique is the all-day breakfast which is served a la carte from 0700am till 1100pm in our hotel restaurant ROOM. The ICON - service with a sense of fun... ... more less
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- Also Known As:
- The Icon Hotel And Lounge
- Icon Hotel Prague