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“Rarely you find such service”

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Hotel Residence Agnes
Ranked #1 of 670 Hotels in Prague
Certificate of Excellence
Livigno, Trentino-Alto Adige, Italy
Level Contributor
179 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Rarely you find such service”
5 of 5 bubbles Reviewed 2 December 2013 via mobile

Great great service, many things complimentary. They even accompanied us by walking to change in local currency. Offers a great BFast buffet. Clean and spacious rooms. Everything really outstanding. Great value for the money. Will come back for sure, rarely in Europe you find such level of service

Stayed December 2013, travelled as a couple
Helpful?
2 Thank Emanuele V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, 9 December 2013
Dear Emanuele,

it was a big pleasure for us to have such a lovely guests
in our hotel:)
Thank you so much for your review here on TripAdvisor! We are really happy to read that you had wonderful time while staying with us in Prague . We believe that service makes all the difference and it is truly great to read such a positive feedback on our small hotel and service.We try to do for our guests the best and we hope,that the guests,and you too,will remember us for a long time :)

We will be more than happy to see you soon in our hotel again:)


Yours sincerely,Natalie,Frank and co.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,975 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (498)
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  • Chinese (Simplified) first
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 December 2013

Just returned from Hotel Residence Agnes where every guest is treated like a VIP from the moment you arrive until you leave. In fact, even before we arrived the hotel were emailing me to ask if we needed a taxi from the airport to the hotel or any other help with anything.

On arrival we were greeted with complimentary coffee and tea, a very warm welcome and given lots of advice in terms of what to visit, where to eat etc. Frank, who owns the hotel, offered to drive us to the castle and then, when he found he was double booked to take another family, he insisted on paying for a taxi to take us - I've never known such amazing service.

The hotel is spotlessly clean and beautifully kept. The downstairs reception area is an old monastery cobbled courtyard and had a huge chandelier hanging from the ceiling - it is absolutely stunning. We had a lovely room with a huge Queen size bed and fresh flowers on the dressing table.

Whenever you come into reception, or when you come back from an outing you are greeted with offers of tea, coffee, wine, beer - all of which are complimentary and always served with a smile.

Breakfast is fantastic - such a wide choice of food that all tastes are catered for.

Hotel Residence Agnes is a real gem in the heart of Prague - just a 10 minute walk from the Old Town Square and close to lots of restaurants and bars. I can't wait for my next trip to Prague so that I can stay there again.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

From the minute you walk through the door until you leave the Hotel owners and staff give you the VIP experience. We were welcomed as if we were old friends with a complimentary drink. As we had arrived earlier than check-in, our luggage was taken care of and taken up to our room for us when the room was ready. All the staff spoke English and were knowledgeable on the history of their beautiful city and local attractions and restaurants. We were looked after with considerable care - restaurants recommended were first class and reservations were made for us. Taxis were organised if Frank was not free to give you a lift. Boarding passes were printed without any problem whatsoever and free of charge.

The rooms are what you would expect of a 5 star hotel, all furnishings are top class and just add to the overall experience. Beds are large and comfortable and a good nights sleep will be had by all. The showers are to die for and you have a plentiful supply of hot water whatever the time.

Staff - you are welcomed each morning by the owner and his staff. Not at any given time were you welcomed without a smile a friendly "Hello" and an expectation to help you. Many could learn from the customer service on offer at Residence Agnes.

The breakfast is a buffet style affair, but this does not give justice to the wide variety and selection on offer to you; encompassing both English, American and European tastes. You will find yourself going back for seconds and thirds just because you can and because of the choice.

Beverages were available both hot and cold/alcoholic or non as soon as you arrived back through the door, which really made the hotel feel a home from home whilst travelling and enjoying the city.

The location is great being 10 minutes on foot from the main buzz of the city, but far enough away to enjoy a quiet location and a good nights sleep.

Anyone considering this hotel should do so without any hesitation - you really won't regret it.

Room Tip: We had room 201, which is just up the stairs.
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shazzha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lafayette
2 reviews
5 of 5 bubbles Reviewed 30 November 2013 via mobile

Welcomed us with beverage of our choice all complimentary. Frank was the best offering to drive our family to the castle and giving us tips along the way.
Beautiful breakfast, great location.
Made our whole trip to Prague delightful even with a little rain.

Stayed November 2013, travelled with family
Helpful?
Thank chargergal2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 November 2013 via mobile

If you go to prague, stay in this hotel!Very helpful and welcoming staff, nothing was too much for them. Beautiful rooms and decor. Breakfast was outstanding especially for the price. Couldnt fault a thing definitly returning next year! The location is pretty much bang in the centre of all prague has to offer. Enjoy

Helpful?
1 Thank Luke G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 November 2013

We felt like the hotel was there just for us. Everything was caring and personal. Excellent rooms, wonderfully helpful staff. Great food, free drinks and pick up service, fantastic location. Everything was excellent which made our stay in Prague memorable and worry free.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lewisr26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 28 November 2013

Amazing. Very clean, very good breakfast, great location - (two great restaurants are 10 meters from hotel entrance), outstanding service. Highly recommend this hotel for business travelers, couples, etc.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Residence Agnes

Property: Hotel Residence Agnes
Address: Hastalska 19, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Prague
#1 Luxury Hotel in Prague
#1 Romantic Hotel in Prague
#1 Business Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Residence Agnes 4*
Number of rooms: 22
Official Description (provided by the hotel):
Residence Agnes**** is located in the heart of charming Old Town, just a few steps from Old Town Square, Charles Bridge and the Jewish Quarter of Josefov containing preserved synagogues that attract tourists from around the world; it is also close to the attractive Palladium shopping centre. Due to its location, the residence is the ideal base for your visit to Prague – whether for a shopping spree, or to visit cultural and historical sites. The historical Residence Agnes building is located in one of the oldest parts of Old Prague which is listed by UNESCO. The first mention of the building dates back to 1369, when it was bought by Matyas for “two three-scores of groschens”. Residence Agnes underwent extensive reconstruction in January and February 2012, when the building was transformed into a four-star air-conditioned hotel offering an excellent service and pleasant atmosphere. ... more   less 
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Also Known As:
Residence Agnes Prague
Residence Agnes Hotel

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