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“A very delightful experience!”

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Hotel Residence Agnes
Ranked #1 of 649 Hotels in Prague
Certificate of Excellence
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A very delightful experience!”
Reviewed 24 December 2013

The Residence Agnes is one of the best hotels in Europe my family and I have ever stayed. The hotel is centrally located and within walking distances to the places of interest in central Praque particularly the old town square.

What really impressed us was the quality of the service provided by the hotel staff, especially Frank.

When we first arrived at the hotel, the friendly hotel staff not only offered us welcome drink but also provided information on places to go in Praque, which was very useful as we were on our own for our free and easy holiday. It made it so much easier for us to decide where to go in Praque.

The next morning after the nice breakfast the hotel staff even arranged for a transport to the Praque Castle. A gesture we deeply appreciated as otherwise it would have taken a lot more effort to reach there particularly when it was raining.

The hotel even went the extra mile to make our stay memorable. We were pleasantly surprised to find a complimentary chocolate box when we came back to our room in the afternoon. My daughter loved it!

We were very thankful when Frank again arranged for us transport to go to the railway station on our last day. The driver Pablo not only sent us there but also helped to carry our luggage to the station main hall. He refused to take the tip saying this was his job.

A very delightful experience . A very helpful, friendly and pleasant staff. Thank you and good job!

  • Stayed December 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Hanchee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (503)
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Cotswolds
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 December 2013

From the moment we arrived at Residence Agnes to the time we left, we were treated wonderfully. The staff's dedication to service should be a benchmark to which all hotels strive. Frank and his staff, especially Magdalena went above and beyond to make sure our stay was fantastic. All the members of our party from my 81 year old mother to my 21 year old daughter thoroughly enjoyed our stay at Hotel Residence Agnes.
The staff is incredibly generous.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abstrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 December 2013

Residence Agnes is simply outstanding. My husband and I were upgraded free of charge to a romantic room on the top floor since we were on our honeymoon. The room was beautifully decorated, cosy and clean, complete with a bunch of roses and complementary wine.
Upon arrival, we were greeted by Martin, a friendly, welcoming member of staff, who could not do enough for us. Hot mulled wine, beer, tea, coffee....everything was offered to us free of charge, and we later realised that this was standard every time we stepped through the door of the hotel! All of the other guests were treated the same, we noticed, so this was not just newlyweds being spoiled! What a lovely gesture - a hot wine is certainly what you need after walking the streets of Prague in December.
The next day we went down for breakfast, which was an abundance of completely delicious food, tea, coffee and juice. We met more members of staff who were equally as friendly and helpful as Martin. Nothing was too much trouble. We also met the lovely owner, Frank, who very kindly offered to drive us up to Prague Castle free of charge that day (highly recommended if you get the opportunity!).
Good restaurants were also recommended to us by the staff, and on one of the evenings a taxi was booked and paid for by the hotel to our chosen restaurant - we could not believe it!
Our trip to Prague was absolutely fantastic and made extra special by this outstanding hospitality. After talking to other guests it is evident that every person is made to feel welcomed and special when staying at Residence Agnes. The hotel is beautiful and not too expensive. What a wonderful trip and incredible customer service from Frank and his team - thank you so much for making our honeymoon so memorable. We will be back as soon as possible! Danielle & Steven.

Room Tip: Romantic rooms on 4th floor - beautiful and clean.
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  • Stayed December 2013, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
1 Thank pradmeist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, New Mexico, United States
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 December 2013

The staff at this small, 23-room hotel was unbelievable. I have stayed at hotels all over the world and I would rate the staff at Residence Agnes equal to a Ritz Carlton for staff service. There was not anything that you wanted done that they did not insist on doing for you. Upon arrival, a staff member sat down with us to outline where we were in the city, show us sites and answer any and all questions we might have

On almost any of our jaunts from the hotel the manager personally drove us in his car. This was not for just us, but seemed to be for all guests.

We did not have enough time in Prague and would like to visit again, but I would not return unless I could stay at Residence Agnes.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Coleman T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 December 2013

We arrived from Sydney at 0700am with five children ranging from 8-18 years old to a warm welcome, breakfast, and friendliness we would only expect from relatives. Over the next four days Frank and his team could not have been more helpful. Mulled wine is on tap every evening served complementary. Maps with clear directions are offered every day depending on your plans. Free taxi drop offs are offered to visit local destinations. Our daughters turned 18 while we stayed here. Without prompting they were served some local bubbly for breakfast to celebrate.

Given our jet lag we found ourselves wide awake at 0500 am. No problems for the staff! They opened the restaurant early to make sure we could eat- always done with a smile. Apparently the hotel attracts many Aussies and we can see why.

Some of the major five star hotels could take a leaf from the book of this small hotel. Personal service will always win. Frank and his staff know this really well. Can't recommend highly enough for those looking for a small hotel centrally located.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Padraig O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, WI
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 December 2013

My wife and I just returned from a trip to Germany, Austria and the Czech Republic. Our favorite stop was Prague made extra special by our stay at the Residence Agnes. From the moment you arrive, you are treated like 'family'. The hotel has a cozy sort of inn, bread and breakfast type feeling. Yes, the location is great, rooms are special and the breakfast is really good. But, it's the people that really set this hotel apart. Magdalena greeted up upon arrival and while our luggage was whisked off to our room, she oriented us to the hotel and Prague over complimentary drinks. And Frank is truly a hands on owner, driving us to the castle and then to the train station in his own personal vehicle. We were enthusiastically greeted every morning and each time we returned to the hotel. This is a fun, energetic group that truly seem to enjoy making each guest's visit special. We will definitely stay here again on our next visit to Prague!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Running_Man69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 December 2013

We stayed for 4 nights at this hotel from 11 to 15 December and it is one of the best overall hotel experiences we have had, anywhere. It has the feel of a guest house more than a hotel. When you first arrive you are warmly greeted, offered a coffee, tea or glass of wine while you are checked in, and the standard remains at this high level of courteous service until you leave. A breakfast that will more than satisfy anyone's appetite starts the day and when you arrive back after a fantastic day wandering around Prague, you come back to that same pleasant and courteous service. We stayed in room 407 which was the top floor and it was a lovely room so highly recommend this. Frank and his staff should be highly commended for their commitment to client service that certainly makes this anyone's hotel of choice if staying in Prague. As a bonus, it is idealy located in Prague, close to all of the sites you want to see, but just a little away from the business of the central markets. If you doubt any of the high praise given in other feedback, don't as each person's feedback reflects the high standard of client service provided by all the staff of this hotel.

Room Tip: Room 407 on the top floor had a small window overlooking the central sky light and a skylight in the...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Macsontour-whenhecan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Residence Agnes

Property: Hotel Residence Agnes
Address: Hastalska 19, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Prague
#1 Business Hotel in Prague
#1 Luxury Hotel in Prague
#1 Family Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Residence Agnes 4*
Number of rooms: 22
Official Description (provided by the hotel):
Residence Agnes**** is located in the heart of charming Old Town, just a few steps from Old Town Square, Charles Bridge and the Jewish Quarter of Josefov containing preserved synagogues that attract tourists from around the world; it is also close to the attractive Palladium shopping centre. Due to its location, the residence is the ideal base for your visit to Prague – whether for a shopping spree, or to visit cultural and historical sites. The historical Residence Agnes building is located in one of the oldest parts of Old Prague which is listed by UNESCO. The first mention of the building dates back to 1369, when it was bought by Matyas for “two three-scores of groschens”. Residence Agnes underwent extensive reconstruction in January and February 2012, when the building was transformed into a four-star air-conditioned hotel offering an excellent service and pleasant atmosphere. ... more   less 
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Also Known As:
Residence Agnes Prague
Residence Agnes Hotel

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