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“Unbelievable ” 5 of 5 bubbles
Review of Hotel Residence Agnes

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Hotel Residence Agnes
Ranked #1 of 670 Hotels in Prague
Certificate of Excellence
Sao Paulo, SP
Level Contributor
101 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Unbelievable ”
5 of 5 bubbles Reviewed 3 April 2014 via mobile

All reviews are absolutely right.
Good room, good breakfast, good location, but the real difference is the royal treatment the owner, Frank, and all the staff, specially Magdalena give to all guests.
I never saw before something similar.
They want to help and they want you feel happy.
Free rides, free beer, free wine, free tips, smiles, call you by the name, cant tell you enough what they will do to make you feel good.
Try, I bet you will never forget.

Stayed April 2014
Helpful?
Thank Renato A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,933 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
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English first
Helsinki, Finland
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

This hotel is exceptional. I travel a lot and usually look for nice small hotels on good location.
Residence Agnes is absolutely among the best hotels I have visited, thanks to its wonderful staff.
They made us feel very welcome from the first moment we came into the hotel.
They would do anything possible to make you feel at home and help with all your needs.
There are many reasons to come back to Prague, and Residence Agnes is definitely our hotel of choice.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wesque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margate, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 April 2014 via mobile

I won't repeat everything that everyone else has said, suffice to say it is all true! The hotel is beautifully appointed and spotlessly clean, Frank and his staff are the most hospitable we have ever experienced and Prague is a wonderful city. We would not hesitate to return and also to recommend the Agnes to anyone visiting Prague.

Stayed March 2014, travelled as a couple
Helpful?
Thank Hazel321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Green Bay, Wisconsin
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 April 2014

In a country where only a generation ago, individualism and exceptionalism were discouraged, this small hotel understands how to stand out in a crowded market. From the moment my wife, daughter and myself walked in we were made to feel welcome. We were offered a beverage (beer, wine, coffee, water) and one of the hotel staff sat down with us to explain the layout of the city and attractions with a local map. Meanwhile the owner carried our luggage to our room! Any place we wanted to go, they arranged for transportation. Morning breakfast was simply stunning with excellent hot and cold dishes. Breakfast usually is served at 7:30 am but on the morning we were leaving the owner made sure a full breakfast was started early so we would be able to have a good breakfast before we left for the airport. Now that's service! Rooms were clean and the beds very comfortable. Keep up the good work; we would definitely stay here again on a return visit to beautiful Prague.

Green Bay, WI. USA.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunblane, United Kingdom
1 review
5 of 5 bubbles Reviewed 31 March 2014

Lovely room on 4th floor, great service from all staff, perfect location for Prague, close to main events yet a quiet retreat. Lovely breakfast and complimentary drinks on arrival and early evening.
Nick and Jan.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NickDunblane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hong kong
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

We are a couple taking a 5 days break in Prague. From positive comments of other travellers we sensed that Residence Agnes stands out to have good service and trust-worthy. This is important to us since we want this to be a reference point for us for what to do in Prague and how.

The rooms are small and the location, even though very near the centre of all things eg Palladium Mall, Old Town, etc is in a small street so not easy to find. Also, they do not charge a low rate, not high, but not cheap.

But to compensate for these, instead of charging less the owners are smart in doing many many extra things to make guests feel that its value for money.

1. If you book directly with them at their website they give you a free pick up from airport. This costs usually Euro 30. (And the driver is their own so its safe).

2. Free wine and other drinks in their lounge. All day. Wine is not expensive in Prague but complimentary wine is a different feeling.

3. Free drive with their own car to where you want to go from the Hotel, as long as its down town and as long as the car is available. We got a free ride when it was a pretty inconvenient time for the staff and so the owner drove us himself !! And he gave us helpful directions as to how to get back to hotel.

Taxi is difficult and expensive in Prague and will often ruin your mood in a trip. This service is invaluable especially I'm travelling with my wife . I just cannot calculate how much I saved on taxi.

4. Breakfast was included in the price and it was good. Cooked full breakfast and also fresh fruits and lots of variety.

5. They are cordial and trained all their staff to be so. (How can they not be if the owner does vacuum cleaning on the stone floors of this 13th century building himself ?) Everyone will catch on.

6. They recommend tours and restaurants that are value for money too and they do it enthusiastically. They make sure that you have a good time and at the same time feel you spent money wisely.

They are not pushy and at the same time they make sure you know what's good and what's out there.

7. Staff are trained to ask you whether you need anything automatically. And they give you everything they can, information, coffee, wine, snacks etc. Etc. Since the place and lobby is small you feel like you are in a family.

And since its all complimentary, there is no dis-trust.

8. Free and strong Wifi.

9. We booked a taxi from Hotel to Airport. But at the last minute, because there are other guests who travel to the airport as well we are given a complimentary ride !! What a surprise !!

10. There were no hidden charges as everything is complimentary. I almost felt a bit indebted to the Hotel for what I got.

I was a lawyer before. I gave up law mainly because I am tired of giving service when after providing good service clients still want it cheap. I became a property trader and financier. I'm glad I made that decision because in service you compete with people like Residence Agnes. And they do so much and still you get value for money. How can I compete ? Rather be a customer than a service provider.

Stayed March 2014, travelled as a couple
Helpful?
5 Thank Marbellapap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, 31 March 2014
Dear Marbellapap,

Thank you for taking the time to post your amazing review! So nice to read, that you enjoyed our service and your overall experience was memorable that much. Our hotel location is really perfect and it helps us to provide the best possible service.
I am glad that you enjoyed our breakfast and our amazing city Prague:) and we will be more than happy to see you one more again sometimes in a future:)


Best regards from all of us, Natalie.Linda,Radka,Magdalena,Martin,Marty and Frank.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans
Level Contributor
113 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

I cannot say enough wonderful things about this hotel! First the location is perfect. It is within easy walking distance of Old Town Square, the Charles Bridge and the Jewish Quarter. You are close to shopping & lots of wonderful restaurants. Upon our arrival the hostess sat down with us while we enjoyed some refreshment & showed us where everything was on the map. She also booked restaurants for us which was no mean feat as we were there over New Year's Eve. The suggestions she made were wonderful.
The rooms are delightful & modern. They were also a nice size. The bathroom were also modern & clean. Free wifi is included as is a buffet breakfast. The food was tremendous. There was a wonderful selection of fruits, pastries, & hot food. It was one of the best breakfasts we had on our trip.
The owners couldn't have been nicer or more helpful. They even drove us up to the castle in their own cars rather than have us take a taxi. The staff couldn't do enough to make our stay perfect.
This is the only place I will stay in Prague from now on!

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dee70471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, 31 March 2014
Dear Dee,

Thank you for taking the time to post your amazing review! So nice to read, that you enjoyed our service and your overall experience was memorable that much. Our hotel location is really perfect and it helps us to provide the best possible service.
I am glad that you enjoyed our breakfast and our amazing city Prague:)


Best regards from all of us and from sunny Prague. Natalie.Linda,Radka,Frank,Magdalena,Martin and Marty.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Residence Agnes

Property: Hotel Residence Agnes
Address: Hastalska 19, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Prague
#1 Luxury Hotel in Prague
#1 Business Hotel in Prague
#1 Romantic Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Residence Agnes 4*
Number of rooms: 22
Official Description (provided by the hotel):
Residence Agnes**** is located in the heart of charming Old Town, just a few steps from Old Town Square, Charles Bridge and the Jewish Quarter of Josefov containing preserved synagogues that attract tourists from around the world; it is also close to the attractive Palladium shopping centre. Due to its location, the residence is the ideal base for your visit to Prague – whether for a shopping spree, or to visit cultural and historical sites. The historical Residence Agnes building is located in one of the oldest parts of Old Prague which is listed by UNESCO. The first mention of the building dates back to 1369, when it was bought by Matyas for “two three-scores of groschens”. Residence Agnes underwent extensive reconstruction in January and February 2012, when the building was transformed into a four-star air-conditioned hotel offering an excellent service and pleasant atmosphere. ... more   less 
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Also Known As:
Residence Agnes Prague
Residence Agnes Hotel

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