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Hotel Residence Agnes
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Reviews (3,468)
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1,935 - 1,940 of 3,468 reviews
Reviewed 19 June 2014

Residence Agnes is in a wonderful location, right in the centre of the Old Town. Our room was very attractive; the shower was powerful (always a good sign); the bed was wide and comfortable. Frank and his team at Residence Agnes are the best of the best: welcoming, informative and generous. We travel widely and this is one of the best hotels - definitely the best of its kind - we have ever stayed in.

  • Stayed: June 2014, travelled as a couple
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1  Thank G R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014 via mobile

We are seasoned travellers who have stayed in hotels all over the world, including 5 star luxury properties. Never have we encountered the level of service that we experienced at Residence Agnes.

Frank, who owns the hotel, and all his staff are extremely friendly and helpful offering complementary pick-up at the airport or train station, water bottles, wine, beer, sparkling wine, advice on restaurants, taxi service to and from restaurants and tourist sights, and the list continues (all free!). They made us sandwiches for our train ride to Vienna and did our laundry (again, no charge). The rooms are lovely, although those on the 4th floor were smaller, with dormer ceilings, still charming. The view from there is lovely, but we preferred the rooms lower down which gave us more space.
The hotel is perfectly situated in the old city and we would love to stay there again, and recommend that you try it.

  • Stayed: June 2014
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1  Thank JudyLondonOnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

This is an excellent hotel in the heart of old Prague, within walking distance of almost all of the major attractions. We enjoyed their superb, helpful, and gracious staff: Frank (the owner who does almost everything), Radka, Magdalena, Martin, and the others whose names I cannot remember. When you are greeted at the door with a smile and a mug of beer, you feel like you've come home. That's what happened when we arrived. Throughout our three night stay, we were treated like family...actually, better than family. They gave great recommendations for activities and restaurants, made reservations for us, kept our beer mugs or wine glasses full, and took us to the train station at the end. But more than that, they were some really fun people. Besides that, the room was wonderful - clean, modern, and well-furnished. The breakfast was the BEST I have seen in my travels. I cannot think of one bad thing to say about our time there, so if you are looking for a great place to stay in Prague, you can stop looking now.

  • Stayed: June 2014, travelled as a couple
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3  Thank glschaefer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Then you are sure to enjoy this exceptional hotel experience. The attention to detail of the customer service is outstanding, we have never come across staff so insistent that you have the best stay ever. Frank and his team certainly know how to make you welcome and the 24/7 complimentary drinks in the lobby make your stay even more the merrier! All the staff, daytime and night shift genuinely care about your stay and it shows big time. Can't remember how many complimentary beers or wines we had and a free drop off at the castle at a time that suits you not them. The complimentary flowers and wine in the room also were a big surprise and very much appreciated. Would recommend a stay here without hesitation, the best experience in customer service we have ever had. Special thanks to Martin who looked after us in the evenings - nothing too much trouble. If you have any doubts about staying here the don't. Oh, and the breakfast is superb, everything is so fresh.. a 4 star hotel with 5 star service.

Room Tip: Free pick up from the airport if you book through their own website. Also, if you fancy taking a walking tour either around the old town square or to the Castle (there are several available) find the tourist office in the Old Town Square and on the corner you will see a local tour guide called Jana (excellent English). She is a tip tour guide so there is not set price but you just give her a tip for whatever you think she should have. Average tip is about €10 per person for 2.5 hours tour. Look out for her with her green umbrella about 20 metres from the tourist office on the corner.
  • Stayed: June 2014, travelled as a couple
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3  Thank Panda231006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

Hotel Residence Agnes lived up to all its superlative reviews. The rooms are comfortable and well appointed. The breakfast is fine. The location cannot be beat -- very close to the old town square but secluded enough to be unaffected by the hordes of beer guzzling pub crawlers who party late into the Prague night. But, as most reviewers note, the Hotel Agnes is in a class by itself when it comes to service. Rides were provided to the Prague Castle, and rail station pickup and drop off were gratis. Wine, tea, coffee and juices were freely and constantly offered. We received a complementary and thoughtful upgrade, as well as wine, chocolate and roses because it was out anniversary. This place is simply terrific and worth every penny of its reasonable rate.

  • Stayed: June 2014, travelled as a couple
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2  Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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