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“Over the TOP service with hospitality!!” 5 of 5 bubbles
Review of Hotel Residence Agnes

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Hotel Residence Agnes
Ranked #1 of 670 Hotels in Prague
Certificate of Excellence
Burlington, Vermont
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Over the TOP service with hospitality!!”
5 of 5 bubbles Reviewed 4 July 2014

If you are going to Prague, stay here! This magnificent five star hotel is centrally located in a quiet neighborhood near the Convent of Saint Agnes. Frank and his friendly staff redefine superior service! They made our stay extremely comfortable and memorable. We especially appreciated their fantastic restaurant and sight seeing excursion suggestions. We were offered complimentary transportation to many of the sites during our stay. After we arrived in Prague via train from Budapest, we called the hotel and asked them to please arrange a taxi to take us to their hotel. Frank, the owner, picked us up in the pouring rain and personally drove us to his hotel. He also gave us a short tour of Old Town Prague. This was so special!! As the other reviews have mentioned, we also want to recognize the much appreciated wine, candy and flowers. Thanks to Frank and his wonderful staff for sharing their beautiful city of Prague with us.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BruceNSandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, 10 July 2014
Dear BruceNSandi,

first of all I would like to thank you very much for taking your time to post such a kind review about our hotel Residence Agnes and thank you also for your recommendation.We are glad,that you felt so comfortable and satisfied with us.It was our goal:)
Whenever you come back to Prague, you are cordially invited for a breakfast in Agnes:)

Espresso and lollipops will be ready for you:))

Frank ,Natalie,Linda,Radka,Magda,Bishi and both Martins.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 July 2014 via mobile

We just completed a tour of Europe and Residence Agnes was by far and away the most outstanding place we stayed. As a matter of fact, we travel a great deal and this hotel is incredible in every aspect. The room was clean and well appointed. The breakfast was lovely and extensive. The free wine in the pretty entry hall at the end of the day was a very nice touch. But, above all, the service was above and beyond. They provided maps, directions and even rides to sites. In addition they sat with us (while we drank wine) and answered any questions we might have. They even sent flowers and wine to our room!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank sandra h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, 3 July 2014
Dear Sandra,

Thank you for taking the time to post your amazing review! So nice to read, that you enjoyed our service and your overall experience was memorable that much. Our hotel location is really perfect and it helps us to provide the best possible service.
I am glad that you enjoyed our breakfast and our amazing city Prague:)


Best regards from all of us, Natalie.Magda, both Martins, Linda,Radka,Zbyšek,and Frank.
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Santa Ana, California
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

The Hotel Residence Agnes is in a league of its' own when it comes to all around service and level of attention given to every person staying with Frank and his great staff. The hotel is tucked away on a quite narrow street just a short walk to all the sites and restaurants. The personalized service is better then any five star hotel I have ever stayed in. Frank, the owner recommended we see Mucha's Slav Epic paintings and then drove us and paid for two return train tickets to the hotel for no additonal charge. The room on the top floor was perfectly great with all the necessities and comfortable bedding and pillows. The hotel and surroundings are extremely quite as the time for most folks to sleep rolls around. It's all true; the pick up and drop office service, concierge recommendations on all the local activities, concerts and retaurants, the complete breakfast menu options and afternoon drinks on the house. All done professionally with beautiful courtesy smiles. This place is a don't miss.

Room Tip: I suppose the upper floors might be the quietest but I doubt there is anything but good rooms at the...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MrGoodAdvice60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, 3 July 2014
Dear Guests,

it was a big pleasure for us to have such a lovely guests
in our hotel:)
Thank you so much for your review here on TripAdvisor! We are really happy to read that you had wonderful time while staying with us in Prague . We believe that service makes all the difference and it is truly great to read such a positive feedback on our small hotel and service.We try to do for our guests the best and we hope,that the guests,and you too,will remember us for a long time :)

We will be more than happy to see you soon in our hotel again:)


Yours sincerely,Natalie and co.
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London, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

We greatly enjoyed our four night break in Prague last week and our choice of the Residence Agnes very much enhanced our experience. It is a pleasure to write a review without a single criticism because only the strongest praise is deserved!
The service was outstanding and attentive throughout our stay. Frank and all the reception desk and breakfast room staff went out of their way to be helpful. The hotel was also very generous in providing transport to and from the airport as well as to the National Gallery, combined with a couple of complimentary tram tickets and postage of several cards. We are extremely grateful for these acts of hospitality.
The food was excellent, the room spacious and comfortable, with a lot of storage. The hotel benefits from an ideal location, central yet quiet at night, and close to the Old Town Square, Jewish Quarter as well as many restaurants and shops.
We highly recommend this hotel to visitors to Prague, whether on business or vacation.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank aidanrankin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, 3 July 2014
Dear DouglasLees,

we are grateful for your time to share your experience at Residence Agnes . I am really happy reading that you have enjoyed your stay and appreciated the hospitality and personalized service of my team. Thank you very much and I am looking forward welcoming you back sometimes in the future.

Greetings from Prague.Frank,Linda,Natalie,ZbyšekRadka,Magda and Martin+Martin.
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Houston, Texas
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 29 June 2014 via mobile

I could talk about the nice size of the rooms, the free wifi, or the large, clean bathroom.. I could talk about the complimentary breakfast that was provided every morning. I could mention that it was very close to the main square in Prague, however at the end of a street, so it was completely quiet. These are qualities that you would expect in every hotel when you are on vacation..
What made this hotel absolutely overwhelming, was the service that was provided.. Frank and his team made each and every guest feel as though they were family staying in their homes.. They took the time every morning to greet each guest, and help them plan their days... If this required driving a guest to a location, they did it.. If it was recommending restaurants or making suggestions on what to visit, it was done.
Then, each afternoon, when weary guests would make it back to the hotel, the staff was waiting there to hear how the day went, offering coffee, tea, beer or wine.. We would sit in the lobby and tell our tales to the staff and other guests who were also relaxing in the lobby.. We met people from all over the world in that lobby, sharing our adventures..
Service like this can not be taught, it is born out of a love to help and serve people.. It is because of the love of their hotel, and the people that choose to stay there.. It is because of their love for their Prague...
That love came out in every smile, greeting, and offer to help their guests.. I have never stayed in a hotel where such emphasis was placed on service... We will be back..

Stayed June 2014, travelled as a couple
Helpful?
3 Thank ScottS3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, 3 July 2014
Dear Scott,

we much appreciate your nice comment and we are glad that you share experience of your stay in Prague with other travelers.
I hope you had a pleasant flight and now are relaxing in your bed :)
Greetings to Texas



Magda,Martin+Martin,Natalie,Frank,Linda,Zbyšek,Radka.
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Boise, Idaho
2 reviews
5 of 5 bubbles Reviewed 29 June 2014

We wrote a review for this hotel in May 2014. I was looking through trip advisor at a hotel in another city and decided just to check reviews for Hotel Agnes to see what others were saying. I see all the current reviews reflect pretty much the wonderful experience we had at Agnes. I have never done this before but decided to send in this second review because the place is so special and to point out the consistency in reviews. That doesn't happen without a reason.. If you look at the reviews you'll see not only does the hotel get excellent reviews for its cleanliness, accommodations, and food but the staff reports could not be better. This is a five star service hotel. As I said in my first review, we wouldn't think of staying in another hotel in Prague. Those are the memories we still have.

Room Tip: Any one you can get.
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bruce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, 3 July 2014
Dear Bruce,


it was a big pleasure for us to have such a lovely guests
in our hotel again:)
Thank you so much for your review here on TripAdvisor! We are really happy to read that you had wonderful time while staying with us in Prague for a second time.
And we hope it was not for a last time:):)

Best regards from sunny Prague especially from Frank ,Linda,Magdalena,Zbysek,Martins,Radka and myself.
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Singapore
Level Contributor
77 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 29 June 2014 via mobile

What can I say? A hotel like no other. An absolute gem. A very well located, charming boutique hotel with beautiful rooms(we stayed in 305) and compact, well equipped bathrooms. But these are not the things that make Agnes stand apart. Frank and his team(Magda, Martin, Linda, Radka and another wonderful man responsible for maintenance whose name I don't know) leave no stone unturned in making sure their guests have a wonderful stay in Prague. Cheery greetings, coming over to the breakfast table every morning and asking 'how can we help you today' 'what can we do', insisting on providing a free car ride anytime we need to go anyplace further than a ten minute walk, offering us wine and coffee every time we get back from sightseeing. They even gave us tram tickets and mailed postcards to Singapore and refused to charge us for the stamps. Frank personally drove us to a very nice store when we wanted to buy puppets as souvenirs. We also had complimentary car pick up and drop off from the airport with very polite and friendly drivers.
The breakfast in the morning is fresh and delicious with the yummiest little Danish pastries and pain au chocolate.
Residence Agnes is in a league all it's own, setting new standards in service. I cannot recommend it enough!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anshu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, 3 July 2014
Dear Anshu,

first of all I would like to thank you very much for taking your time to post such a kind review about our hotel Residence Agnes and thank you also for your recommendation.We are glad,that you felt so comfortable and satisfied with us.It was our goal:)
Whenever you come back to Prague, you are cordially invited for a breakfast in Agnes:)

Have a nice day and best regards to Singapore.N+L+M+M+M+Z+R+F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Residence Agnes

Property: Hotel Residence Agnes
Address: Hastalska 19, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Prague
#1 Business Hotel in Prague
#1 Luxury Hotel in Prague
#1 Family Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Residence Agnes 4*
Number of rooms: 22
Official Description (provided by the hotel):
Residence Agnes**** is located in the heart of charming Old Town, just a few steps from Old Town Square, Charles Bridge and the Jewish Quarter of Josefov containing preserved synagogues that attract tourists from around the world; it is also close to the attractive Palladium shopping centre. Due to its location, the residence is the ideal base for your visit to Prague – whether for a shopping spree, or to visit cultural and historical sites. The historical Residence Agnes building is located in one of the oldest parts of Old Prague which is listed by UNESCO. The first mention of the building dates back to 1369, when it was bought by Matyas for “two three-scores of groschens”. Residence Agnes underwent extensive reconstruction in January and February 2012, when the building was transformed into a four-star air-conditioned hotel offering an excellent service and pleasant atmosphere. ... more   less 
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Also Known As:
Residence Agnes Prague
Residence Agnes Hotel

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