how they react when things don't go according to plan.
I did not get a response to my e-mail to the hotel asking about pick up from the airport and flowers in the room. When we arrived they showed me that they had replied and it was my provider (thanks Virgin!) who had not delivered it. So it was not the hotel's fault. But because of this and one minor misunderstanding they put the flowers I requested and booked a taxi back to the airport free of charge. Wow what amazing customer service.
But that was the kind of customer service we got throughout our 5 day stay. The ethos of this place is "we will do whatever it takes to give you the best possible stay". Whether it is the free drinks throughout the stay, the offers of the hotel car to take you to the castle or a restaurant, or the pleasant and efficient way the breakfasts are run, everything is done with the best possible attention to customer service.
So thank you to everyone at Hotel Agnes for being a really great place to celebrate our 25th wedding anniversary. I don't normally go on about our holidays when chatting with friends and family because it can get boring for them, but with this place I just can't help it. It is just so much better than anywhere else I have stayed before. So if you are going to Prague, don't stay anywhere else. For location, comfort and especially customer service it is simply the best.
- Official Description (provided by the hotel):
- Residence Agnes**** is located in the heart of charming Old Town, just a few steps from Old Town Square, Charles Bridge and the Jewish Quarter of Josefov containing preserved synagogues that attract tourists from around the world; it is also close to the attractive Palladium shopping centre. Due to its location, the residence is the ideal base for your visit to Prague – whether for a shopping spree, or to visit cultural and historical sites. The historical Residence Agnes building is located in one of the oldest parts of Old Prague which is listed by UNESCO. The first mention of the building dates back to 1369, when it was bought by Matyas for “two three-scores of groschens”. Residence Agnes underwent extensive reconstruction in January and February 2012, when the building was transformed into a four-star air-conditioned hotel offering an excellent service and pleasant atmosphere. ... more less
- Reservation Options:
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- Also Known As:
- Residence Agnes Prague
- Residence Agnes Hotel