We reserved 3 one bedroom apartments for our family and friends from May 27-June 2. The apartments were clean and spacious with comfortable beds. The A/C and phone were not working in one apartment but that was promptly fixed after calling the apartment management.
We were very comfortable until our last full day there. We were surprised at 9 AM by housekeepers entering our apartment. They thought we had checked out. I called the front desk and they said this was a mistake. An hour later a guy with his suitcase in one hand and a fruit platter in the other opened our door with his key card. He was as shocked as we were.
The PCA people told us we had to vacate our apartment. They said our apartment had been rented to someone else. We had made the huge mistake of paying for our apartment in advance. We had no leverage. We showed them the emails confirming our reservation and they apologized but wouldn't change their position. We decided to move so we could salvage our last day. They gave us another apartment but we wasted half a day.
Do not book directly with this property or pay in advance. If they do something like they did to us you have no recourse. Book through a travel agent with Prague connections or a mega-site like Expedia where their volume can help them advocate for you.
So sad our vacation ended with this stress. Still angry at PCA for ruining our last day in Prague. Don't let them do that to you. Be smarter than we were. Don't pay in advance.
- Official Description (provided by the hotel):
- The location of Residence Karolina is outstanding, next to Charles Bridge and the top apartments offer view to Prague Castle. Residence Karolina offers 20 serviced apartments in total and all of them are really XXL size. The guests can choose from one or two bedroom apartments situated on 5 floors, modern and spacious lift is operating in the premises. One bedroom apartments are suitable either for 2 (executive version) or for a party of 4 with extra sleeping facilities in additional room. Each of two bedroom apartments has two en-suite bathrooms to provide enough piece and privacy for 4 staying guests. Additionally to that you can temporarily accommodate another 2 friends by using a large comfortable sofa located in the roomy living rooms. Residence Karolina is famous for its space and comfort. ... more less
- Reservation Options:
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- Also Known As:
- Residence Karolina Prague Hotel Prague