We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Loved Prague but Residence Karolina Let Us Down”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Residence Karolina - Prague City Apartments
Ranked #27 of 650 Hotels in Prague
Certificate of Excellence
Westport, CT
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Loved Prague but Residence Karolina Let Us Down”
Reviewed 5 June 2011

We reserved 3 one bedroom apartments for our family and friends from May 27-June 2. The apartments were clean and spacious with comfortable beds. The A/C and phone were not working in one apartment but that was promptly fixed after calling the apartment management.

We were very comfortable until our last full day there. We were surprised at 9 AM by housekeepers entering our apartment. They thought we had checked out. I called the front desk and they said this was a mistake. An hour later a guy with his suitcase in one hand and a fruit platter in the other opened our door with his key card. He was as shocked as we were.

The PCA people told us we had to vacate our apartment. They said our apartment had been rented to someone else. We had made the huge mistake of paying for our apartment in advance. We had no leverage. We showed them the emails confirming our reservation and they apologized but wouldn't change their position. We decided to move so we could salvage our last day. They gave us another apartment but we wasted half a day.

Do not book directly with this property or pay in advance. If they do something like they did to us you have no recourse. Book through a travel agent with Prague connections or a mega-site like Expedia where their volume can help them advocate for you.

So sad our vacation ended with this stress. Still angry at PCA for ruining our last day in Prague. Don't let them do that to you. Be smarter than we were. Don't pay in advance.

Room Tip: The front rooms are way noisier than the back.
See more room tips
Stayed May 2011, travelled with family
Helpful?
1 Thank momof2boys52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PragueCityApartments, Front Office Manager at Residence Karolina - Prague City Apartments, responded to this review, 7 June 2011
I feel I must completely disagree with your review, because I firmly believe that we have not failed in any of the problems you mentioned. Firstly, your reservations were arranged by your OTA and you confirmed two apartments until the 2nd June and one apartment until 1st June. These apartments were prepared for you in time and within the check-in time you agreed. Also, you agreed that apartment No. 44 would be the one where you would stay until 1st June only.

Our transfer driver confirmed that part of your group left at 9:00 am on June 1st to the airport according to the transfer schedule; we subsequently performed a checkout and wanted to begin preparing apartment No. 44 for the arrival of a long-term staying guest. We were very surprised that you switched apartments without our knowledge and had vacated No. 14 instead of No. 44. I am very disappointed to hear your complaint because we had immediately prepared apartment No. 14 for you and helped you with moving in. At that time you expressed complete understanding and satisfaction. Therefore, I believe that your warnings and recommendations in this review are inaccurate and unfounded, since you received exactly the services you requested in your reservations. Thank you for staying with us and we are proud that you have enjoyed the features and services provided.

Veronika Sykorova
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

521 reviews from our community

Traveller rating
    459
    57
    3
    1
    1
See reviews for
153
215
22
27
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Toronto
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2011

I travelled with my husband and my parents, so Residence Karolina's reasonably priced two-bedroom apartment (with two ensuite bathrooms plus a powder room, full kitchen and dining areas, spacious common area and washer/dryer) was ideal for us. The building is old but very well maintained and beautiful inside, and the apartment had very high loft ceilings and many large windows. It's located on Karolina Svetly, steps from the streetcar stop, about a block from the National Theatre and the famed Cafe Slavia, and a couple of blocks from the metro station and a large supermarket called My (where they put out fresh-baked bread throughout the day -- yum!). Suites of other sizes are available. The complimentary airport pickup was a big plus. Highly recommended.

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank writerjaclyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 June 2011

great place because of location and space...very spacious and i felt like i was living in Prague vs. visiting.

However, one sink wasn't cleaned properly and it had quite a bit of dirt or something, that was difficult to look at everytime i went to the bathroom. It seemed like it could have been cleaned if someone spent more than 1 minute on it but clearly no one did. It was quite disgusting. Also, the cable didnt work properly which wasn't a big deal but annoying.

Overall, because of the cost and location it was a good value but def. not a 5 star experience. It's good enough but if money isn't an issue def. stay at one of the many finer places in town.

  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pac1834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 May 2011

Our rooms were large, airy, well furnished and comfortable. Everything from washing machine to toaster was in excellent condition. The location was great - walking distance to everything. Although there were no parking facilities (we had rented a car) they were quick to find a solution to the parking. We had a great time and would stay there again without thinking twice.

Room Tip: Room 42 was really nice.
See more room tips
  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharona1707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 May 2011

I don't think there is anything I can say about the apartments here that hasn't already been said but here are our views.
The location of the building is excellent - on a quiet street but a few minutes walk to so many places you want to see - Old Town Square, Estates theatre, Charles Bridge......we also walked to the castle - in fact we were able to walk everywhere from the Karolina.
I am a sensitive to noise so was hugely impressed at the quietness of the street and also that I didn't once hear any neighbours in the building.
The apartment itself was spacious, well furnished and equipped, lovely huge and comfortable bed, great shower.Wifi that worked properly. I wish I could just move here.
It was lovely to be able to open the big windows and let the air in although air con was also provided and efficient ( it was about 30 degrees when we were there )
Everything was spotlessly clean including the hallways and staircases and it felt as though you were far more a part of the city by staying in an apartment than in a hotel. Also the building itself was quite lovely and we were so happy we were staying there when we pulled up in the taxi outside.
And all very good value for money for the location and space.
Others have mentioned the convenience of tesco a few minuts walk away but also there is a great patisserie/deli just around the corner.
To finish I also have to mention the incredibly helpful and delightful staff at Prague City Apartments. Emails were answered within minutes every time I had a question, service was with a smile and very friendly attitude when we arrived, organised the printing of our boarding tickets for our return trip - all made us feel as though we were vauled as customers.
A throughly enjoyable stay and we're already plannign our next as we can't wait to go back.

Room Tip: Check the floor plans for what suits best.
See more room tips
  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ziegfeld_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
91 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 269 helpful votes
Reviewed 22 May 2011

We could not find a more impressive self-catered apartment during our European breaks. The rooms were generously sized, modern decor and very clean. Great city centre location, and even a 24 hour tourist information centre around the corner!
I would not hesitate to recommend this place to visitors.

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Chrissierulz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Western Australia
Level Contributor
181 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 11 May 2011

We loved staying at Karolina residence, location is excellent, very close to bridges and opera house. The apartment was very spacious, 44, on the top floor with a view. Great kitchen and separate dining area as well as a big lounge, and generous bedroom. Washing machine included in the large bathroom. Staff at the office were very helpful, made bookings for us etc.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandgroper12391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Prague hotels
Stare Mesto (Old Town)
Unitas Hotel
Unitas Hotel
#9 of 650 in Prague
5.0 of 5 bubbles 1,654 reviews
Stare Mesto (Old Town)
Design Hotel Jewel Prague
Design Hotel Jewel Prague
#10 of 650 in Prague
5.0 of 5 bubbles 717 reviews
Stare Mesto (Old Town)
Hotel Residence Retezova
Hotel Residence Retezova
#100 of 650 in Prague
5.0 of 5 bubbles 597 reviews
Show Prices
Show Prices
Show Prices
Nove Mesto (New Town)
Jungmann
Jungmann
#18 of 650 in Prague
5.0 of 5 bubbles 398 reviews
Stare Mesto (Old Town)
Ventana Hotel Prague
Ventana Hotel Prague
#22 of 650 in Prague
5.0 of 5 bubbles 1,260 reviews
Stare Mesto (Old Town)
Royal Boutique Residence
Show Prices
Show Prices
Show Prices

Been to Residence Karolina - Prague City Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Karolina - Prague City Apartments

Property: Residence Karolina - Prague City Apartments
Address: Karoliny Svetle 303/4, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town)
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
#16 Romantic Hotel in Prague
#16 Family Hotel in Prague
#24 Luxury Hotel in Prague
#39 Business Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Residence Karolina - Prague City Apartments 4*
Number of rooms: 20
Official Description (provided by the hotel):
The location of Residence Karolina is outstanding, next to Charles Bridge and the top apartments offer view to Prague Castle. Residence Karolina offers 20 serviced apartments in total and all of them are really XXL size. The guests can choose from one or two bedroom apartments situated on 5 floors, modern and spacious lift is operating in the premises. One bedroom apartments are suitable either for 2 (executive version) or for a party of 4 with extra sleeping facilities in additional room. Each of two bedroom apartments has two en-suite bathrooms to provide enough piece and privacy for 4 staying guests. Additionally to that you can temporarily accommodate another 2 friends by using a large comfortable sofa located in the roomy living rooms. Residence Karolina is famous for its space and comfort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, TripOnline SA, Booking.com, Agoda, Odigeo and Priceline so you can book your Residence Karolina - Prague City Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Residence Karolina Prague Hotel Prague

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing