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Hotel General
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Reviews (1,474)
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All reviewswelcome drinkold townwonderful hotelsmall hotelthe hotel staffminute walkpublic transporttram and metrotwo blocksthe entire stafffive star hotelcity centrethe main touristcharles bridgebreakfast was excellenthighly recommend this hotelquiet area
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946 - 951 of 1,474 reviews
Reviewed 18 April 2012

We were unsure what to expect when we arrived at this hotel, as although it was rated 5 star, the pictures of it weren't great and it seemed a very reasonable price. However, we were VERY pleasantly surprised. We were greeted by a cheerful concierge who immediately took our luggage and welcomed us in. We checked in quickly and easily by a friendly front of house and were seated in the well presented reception area where we were treated to a complimentary welcome drink. Staff then spent a few minutes showing us on a map all we needed to know and answering our questions - we couldn't have asked for better first impressions.

Our room was lovely - immaculately clean, high-quality bathroom, spacious and cosy - a comfy bed with lots of lovely pillows and cushions, decent TV and some nice extra touches, such as dressing gown and slippers with a yummy chocolate on the bed, and bottled water with a note wishing us a good sleep! We did have a couple of minor gripes - the water and tea weren't replaced on day 2, the hairdrier was weak and there was no way of controlling the room temperature...however these didn't really effect our stay as overall it was excellent. The breakfast included was also of an unusually high standard - lots of choice, constantly replenished - fresh and well cooked. Some extras also cooked to order. The waiting staff were also outstanding and treated us like royalty!

We have stayed in many hotels around the world and are not that easily impressed but we both agreed this was one of the best we have stayed in. This is due to a mixture of the quality of the rooms and the way all staff went out of their way to make us feel special - very unusual to find at the price we paid.

The location is a little way out, but the public transport is cheap and reliable - it only took about 20 mins to get to the centre, or a 45 minute stroll. Plus, we enjoyed seeing part of the 'real' Prague as well as the heart of the town where most tourists were.

Room Tip: We stayed in a Duluxe Double, which overlooked the road, but we couldn't hear the traffic at all.
  • Stayed: April 2012, travelled as a couple
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3  Thank MrsWNorthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded 23 April 2012

Dear MrsWNorthampton,

On the behalf of all hotel General team I would like to thank you for your stay and such detailed and informative review. We were glad to hear that despise your hesitation before the arrival we were able to exceed Your expectations and you have enjoyed your stay with us.
Your review and notices are very important for us as a guidance of possible future improvement and our housekeeping was informed about your mentioned minor gripes and this will be solved within a couple coming days. We thank you for that.
Once again we thank you for staying with us and hope to welcome you back in our hotel in the nearest future.

Sincerely

Hotel General team and DOS Ringaile Radojevic

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Reviewed 16 April 2012

We stayed at Hotel General for 3 night and it was very nice! Both the hotel itself as well as the helpful staff was fantastic, we will defernately stay there again if we go to prague!

  • Stayed: April 2012, travelled with friends
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Thank Martin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded 17 April 2012

Dear Martin F,

On the behalf of the hotel General team I would like to thank you for your stay at our hotel and for sharing your experience with the others. We were glad to hear that you have enjoyed your stay with us and will be more than glad to welcome you again on your next trip to Prague.

Till then we remain yours,

Ringaile Radojevic and Hotel General team

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Reviewed 13 April 2012

Just 1 street away (parallel) from the Vltava River. Excellent made to order breakfast came with our suite. We were able to try most of the selections during our stay & all were delicious. Mesmerize at the salt water tank with live coral and gorgeous plants and fish in the lobby. Great staff! For a small nominal fee, they will drive you to airport or train station. We thoroughly enjoyed our stay here and wouldn't hesitate staying here again if ever in the area.

Room Tip: they're all good rooms with a different general in each
  • Stayed: October 2011, travelled as a couple
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1  Thank Susana and Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded 17 April 2012

Dear fontana_CAHarleymama,

I would like to thank you for your stay in our hotel and time that you have spent for this wonderful review. It gives us a great pleasure to know that you have enjoyed your stay with us to the fullest and it became a part of your Prague experience.

We thank you for sharing your experience with us.

Sibcerely,

Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2012

Stayed there for 4 nights. Other reviewers have raved on about the rooms, the attentive and friendly staff, the breakfast - we concur! It is a great hotel to stay in.

Yes, you will not be in the old town, but it is only a 15/20 min walk and up the road near the tram stop the is a medium sizedshopping mall to buy fruits etc. and you can pop onto the tram to go to the castle.
Also there is a beer Hall near the shopping mall, a block or two down that the front reception recommends. It is local and we can highly recommend the pork knuckles and schnitzel. Went there twice for dinner.

Great hotel.

  • Stayed: March 2012, travelled as a couple
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Thank KW&GT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded 17 April 2012

Dear KW>,

On the behalf of all hotel General team I would like to thank you for sharing your review on our hotel services.

With warm regards from Prague and General

Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2012

I stayed in this hotel for three nights in April. It is situated 15/20 minutes walk from the Charles Bridge or 5 minutes by nearby tram. There is also a convenient metro stop just across the river. There are a number of bars and restaurants nearby, I can recommend the restaurant of the Starpramen brewery which is 5 minutes walk away.
Service at the hotel is definitely 5 star. On arrival you are given a complimentary glass of wine and a full briefing on where to go, how to get there and what to see. This was really useful. In fact, the staff couldn't do enough throughout the stay.
The bedrooms are well appointed and spotless. Beds are large and very comfortable. The shower/bath very good. Breakfast is generous with a good choice. The waiters all wear white gloves which makes it a bit special.
There is a sauna available for 17 Euros per hour. There is also a bar in the basement if required.
Overall, an excellent hotel. I would go back and highly recommend it.

  • Stayed: April 2012, travelled with friends
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1  Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded 13 April 2012

Dear Pogopete,

I would like to thank you for your stay and for such warm review on our hotels services.
We are glad to hear that our services helped to make your stay in Prague a more wonderful experience and you have enjoyed your stay with us to the fullest.

With warm regards from Hotel General team

Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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