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“Fantastic hotel”
Review of Hotel General

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Hotel General
Ranked #21 of 647 Hotels in Prague
Certificate of Excellence
Reviewed 29 April 2012

Had a lovely time in the General Hotel. The staff are so helpful and friendly. Breakfast is very nice and plenty of it, only one point to maybe mention, I had a latte most mornings and they could have been a bit warmer. However I did find that when I had a latte in the restaurants and cafes, it wasn't really as warm as in the UK. That is the only thing I could improve on. The room was lovely, the bed very comfortable, the food in the restaurant very appetising. We ate in the restaurant on the first evening. Met another couple who had just got engaged and we had a brilliant evening celebrating with them.
There are lots of restaurants near to the hotel if you walk away from the river. We walked into the city and it was a pleasant walk with lots to see on the way. I would definitely recommend this hotel if you are going to Prague, and my husband and I would stay here again. It's not often we say that!!!

  • Stayed: April 2012, travelled as a couple
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1  Thank magsB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded 7 May 2012

Dear magsB,

On the behalf of the hotel General team I would like to thank you for your stay at our hotel and for sharing your experience with the others. We were glad to hear that you have enjoyed your stay with us and will be more than glad to welcome you again on your next trip to Prague.

Till then we remain yours,

Ringaile Radojevic and Hotel General team

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915 - 921 of 1,436 reviews

Reviewed 29 April 2012

You might be wondering after reading all the reviews - can this place be that great? Let me break it down for you:

Rooms: B+
We had a Double Deluxe, which was spotless and decorated in a traditional style. It was a wee but tight, with little space to get to the far side of the bed. We could have used some storage drawers too but there was a huge closet with shelves. Our room was courtyard facing and very quiet (see note below).

Bathroom:A
Very clean & well stocked with toiletries and a large shower with body jets. Bathrobes included.

Amenities: A+
For a 22-room place, this hotel has a surprising amount of amenities. A wine bar, a sauna, private car service and more. Need an umbrella, an electrical converter or a laptop to check messages? Just ask - they'll borrow you one, free! Want room service or breakfast or dinner? No extra cost! Of course, air con, reasonably priced minibar and free wifi as well.

Breakfast: A+
A full European spread of cold cuts, fruit, yogurt, cereal and breads. Everything was fresh, delicious and constantly refilled. Also, there is a cooked to order menu of eggs, pancakes etc that's no cost. Want breakfast in bed? No charge! Leaving early? They'll make you a big packed breakfast for the airport.

Service: Beyond A+
I wish there were grades above A+ for service - Hotel General employees are incredible. It's like they had a contest for the nicest, most helpful people in the Czech Republic and hired the winners. They remember if you like coffee or tea at breakfast. They'll walk you through a city map, give directions, explain public transport and more. Normally, service like this is reserved for $500+ a night places, but Hotel General is so reasonable.

Area: A
I know some will disagree with me, but I think Smichov is a great area to stay. I found the tourist areas exhausting so it was great to come back here and enjoy the quiet. Restaurants here are non touristy and not rip offs. There is a cute market on Fridays in front of the Andel metro, perfect for picking up a picnic lunch to enjoy in Perrin Park.

Birdwatching: A
Our room was quiet, except for a bird that made the most awful shrieking calls. I was really sick of it until I realized (as it perched on our sill) that it was a small falcon - cool!

Summary : Prague is a beautiful city but it's full of tourist traps and rip offs. Prague can be crowded and exhausting - Hotel General is the perfect refuge. Do yourself a favor and stay here, you won't regret it!

  • Stayed: April 2012, travelled as a couple
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3  Thank lovewine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded 3 May 2012

Dear lovewine,

On the behalf of all hotel General team I would like to thank you for Your stay at our hotel and such detailed and informative review on our services.
All reviews are very important for us as a guidance for the possible future improvement in our services and such nice words on our hotel is the best reward for teams work. We thank you for that.

With best wishes from Hotel General.

Ringaile Radojevic

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Reviewed 28 April 2012

The location we chose,not to be too close to all the hustle and bustle,yet it was only a pleasant 10 mins walk to the old town.
All of the staff where very pleasant and sincere something our hotels here in the uk lack!
All spoke a good level of English and understood very well.
Rooms where exceptional and cleaned each day to a very high standard. The management and owners should be very proud of their staff who excel in every area. Well done we will most certainly be back soon .
Robin and Ruth lancs uk

  • Stayed: April 2012
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2  Thank Robintillbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded 3 May 2012

Dear Robin and Ruth lancs,

I would like to thank you for your stay at the hotel General and for sharing your experience with the others. It gives a great pleasure to hear that you have enjoyed your stay with us and the words of appraise to our staff is the best award for our work.

We thank you for Your comments and look forward to welcome you back in our hotel in the nearest future.

Sincerely,

Hotel General Team

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Reviewed 28 April 2012

The General Hotel has given to me, my wife and my daughter an experience above the best ever. But not for any person or group travellers who do not understand the value of "quality of living" and "respect of the others".
Very nice and classic premisses, gentle and effective staff; hotel well situated in the city, close to the metro and tramways. Good restaurants close by and not in the middle of the crowd of the touristic sector. Excellent breakfast in great classic atmosphere.
In fact, to me, it was a total success.
Parabens from Porto Alegre, Brazil !!

Room Tip: The general suite is good for a couple with one adult child, separated rooms with two bathrooms.
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  • Stayed: April 2012, travelled with family
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1  Thank ericdPortoAlegre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded 3 May 2012

Dear ericdPortoAlegre,

I would like to thank you for your stay in our hotel and time that you have spent for this wonderful review. It gives us a great pleasure to know that you and your family have enjoyed your stay with us to the fullest and it became a part of your Prague experience.

We thank you for sharing your experience with us.

Sibcerely,

Ringaile Radojevic

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Reviewed 28 April 2012

I have stayed at many hotels around the world, and after a 5 day stay, this is now a favorite! I cannot overstate the quality service of this very attentive staff. Having never been to Prague, we very much appreciated the patience of Vicky and the reception staff with all of our questions and requests. She had great recommendations for restaurants and sightseeing, always given cheerfully. We had fun with the restaurant staff as well. All spoke English and were happy and accommodating.
The hotel is not in Old Town, which was a plus for us, since it was away from the noise and bustle. However, the tram and metro to take us to the tourist sights were close and convenient, and some days we chose to do the 20 minute walk to the Charles Bridge instead. The rooms were large and Old-World beautiful, but with modern amenities: large baths and great showers, wireless network and a computer in the room. We marveled at the housekeeping staff never bothering us while we were in the room, but keeping the room spotless while we were away.
I highly recommend this hotel, and look forward to a return stay.

  • Stayed: April 2012, travelled with friends
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2  Thank Mom_on_the_Run13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded 3 May 2012

Dear Mom_on_the_Run13,

On the behalf of the hotel General team I would like to thank you for your stay at our hotel and for sharing your experience with the others. We were glad to hear that you have enjoyed your stay with us and will be more than glad to welcome you again on your next trip to Prague.

Till then we remain yours,

Ringaile Radojevic and Hotel General team

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Reviewed 27 April 2012

We stayed at this lovely bijou hotel for 5 nights. We were made to feel very special by every member of the attentive staff, especially the reception and restaurant staff, most of whom spoke good english. Each room is named after a famous military figure and we were lucky enough to stay in one of the suites. It was clean and spacious with beautifully extravagant soft furnishings. The location of the hotel was a few minutes from the centre of the main tourist sites and in a slightly drab area; not ideal for some but suited us as it was quieter and reasonably close to the excellent tram and metro system and only a 15 to 20 minute walk along the river to the historic centre. We would certainly stay again at this hotel.

  • Stayed: April 2012, travelled as a couple
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1  Thank warwick341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded 3 May 2012

Dear Yarwell,

On the behalf of all hotel General Team I would like to thank you for your stay at the hotel General and for the time that you have found to share Your experience with the others. We thank you for your review and kind words.

Sincerely,

Ringaile Radojevic

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Reviewed 22 April 2012

Just got back after a four night stay in this hotel. It is situated 15/20 minutes walk from the Charles Bridge or 5 minutes by nearby tram. There are a number of bars and restaurants nearby. Service at the hotel is definitely 5 star. On arrival you are given a complimentary glass of wine/beer and a full briefing on where to go, how to get there and what to see. There recommendations regarding restaurants were very helpful and included the restaurant of the Starpramen brewery the Potrefena Husa which is 5 minutes walk away which I can recommend for the food and atmosphere. The staff couldn't do enough throughout the stay including reconfirming our return taxi to the airport and storing our cases after checking out at no charge.
The bedrooms are well appointed and spotless. Beds are large and very comfortable. The shower/bath very good. Breakfast is generous with a good choice. There is also a bar in the basement if required.
Overall, an excellent hotel. I would go back and highly recommend it.

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
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2  Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this reviewResponded 23 April 2012

Dear Andrew H,

On the behalf of all hotel General Team I would like to thank you for your stay at the hotel General and for the time that you have found to share Your experience with the others. We thank you for your review and kind words.

Sincerely,

Ringaile Radojevic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel General

Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#19 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range: £72 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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