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“Great hotel with excellent staff” 5 of 5 bubbles
Review of Hotel General

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Hotel General
Ranked #24 of 670 Hotels in Prague
Certificate of Excellence
Oslo, Norway
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel with excellent staff”
5 of 5 bubbles Reviewed 7 May 2012

My wife and I enjoyed a wonderful Anniversary weekend at Hotel General.We were picked up at the airport by the hotel car as arranged and on arrival offered a welcome drink and a briefing about where to go,travel tips and good restaurants in Prague.The hotel is beautifully decorated and all of the staff from the doorman and reception staff to the head of the restaurant were immaculately dressed and incredibly helpful and friendly.Our room was very comfortable and spacious and the bed huge with the biggest pillows I have ever seen.The position of the hotel is great too,away from the very crowded main tourist areas but still close enough to walk to in around 25 minutes.Breakfast was plentiful with a wide range of choice on offer and although we didn't use it,there was no extra charge for breakfast in bed.We recommend the brewery reastaurant which is just 5 minutes walk from the hotel where we ate some great traditional meat dishes and drank fabulous unfiltered beer.Overall then a perfect romantic long weekend in Prague which was really made that much more special by staying at Hotel General.We will definitely return one day both to Prague and to this hotel.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank welshviking47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this review, 18 May 2012
Dear welshviking47,

Let me take an opportunity to thank you for choosing our hotel for such special occasion and your time writing such warm review.
We were very delighted to hear that you and your wife have enjoyed your Anniversary weekend and that our hotel team was able to make this stay a wonderful Prague experience.
We sincerely thank you or sharing your experience with the others.

With warm wishes from Prague and hotel General.

Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,371 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (225)
Date | Rating
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  • Chinese (Simplified) first
  • Czech first
  • Danish first
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 May 2012

This is our first trip to Prague and the staff at the hotel were all excellent. They were on hand to answer any questions, and the little details like the welcome drink and chocolate in the room were nice touches.
The room was very comfortable and clean. The food in the hotel was great, we really enjoyed our pancakes for breakfast and we had a meal in the hotel on the evening of my husbands birthday, which was made special for us by polite, helpful staff.
A really great place to stay!

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank WendyP_1255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this review, 7 May 2012
Dear WendyP_1255,

I would like to thank you for your review and time.

It was a great pleasure to receive such positive review and acknowledgement of our efforts. We are glad that we were able to make your stay as comfortable and unforgettable as it is possible and hope that on your next trip to Prague you won't forget to visit us again.

With warm regards from hotel General team,

Mrs. Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 May 2012

I've never felt so special as the Hotel General. Everyone so sweet and kind, ready to answer all questions and help you at any time. Very comfortable room. An interesting arrangement. And great location, near metro station, tram stations and only 2 minutes on foot to Vltava. I spent wonderful time there, oh and the breakfast... just delicious, and the staff... very, very charming ;)

Room Tip: I booked two single room (4 floors one single room on each floor). Rooms are quiet, with nice mornin...
See more room tips
  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gos_Ro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this review, 7 May 2012
Dear Gos_Ro,

I would like to thank you for your stay and for such warm review on our hotels services.
We are glad to hear that our services helped to make your stay in Prague a more wonderful experience and you have enjoyed your stay with us to the fullest.

With warm regards from Hotel General team

Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stockholm
2 reviews
5 of 5 bubbles Reviewed 3 May 2012

This is our first time in Prague and stayed at your hotel was a great experience. Starting from the check-in, with a welcome champagne and a receptionist who guided us with the map and information. We were very surprised and very happy to get upgrade from Deluxe Room to General Sweet (the most expensive sweet at this hotel). The room is very nice (baroque style), clean and big (master bedroom, two bathrooms, one office and a closet). A small detail like a chocolate with a note to us for a good night sleep :-) The breakfast was good. But most blow us away was the staff, everyone of them are very polite and service minded. The hotel located just one block (5 min walk) to Andel Underground and with many trams to go to old town which will take you only 10 min. Surrounded by many nice restaurants, we tried the restaurant in the Andel Hotel (opposite the metro), great food, good price. We will definitely come back and stay here again and would strongly recommend to anyone who visits Prague.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rabbit2518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this review, 7 May 2012
Dear rabbit2518,

I would like to thank you for your stay in our hotel and time that you have spent for this wonderful review. It gives us a great pleasure to know that you have enjoyed your stay with us to the fullest and it became a part of your Prague experience.

We thank you for sharing your experience with us.

Sincerely,

Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

From the moment you enter the door it is obvious that you will have a wonderful time here, and it not just the free glass of champagne. The reception staff were very helpful with tour suggestions and information about Prague in general.

Breakfast was superb and the staff Ibrahim and calide were just wonderful, we could not have asked for people that were more attentive, and knowledgeable about their city while having a great sense of humour.

The rooms are large in comparison to many and they are extremely comfortable.

Do yourself a favourite and when in Prague stay with the general.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this review, 7 May 2012
Dear Karen G,

On the behalf of all hotel General Team I would like to thank you for your stay at the hotel General and for the time that you have found to share Your experience with the others. We thank you for your review and kind words.

Sincerely,

Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
glasgow, Scotland
Level Contributor
123 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

Had a lovely time in the General Hotel. The staff are so helpful and friendly. Breakfast is very nice and plenty of it, only one point to maybe mention, I had a latte most mornings and they could have been a bit warmer. However I did find that when I had a latte in the restaurants and cafes, it wasn't really as warm as in the UK. That is the only thing I could improve on. The room was lovely, the bed very comfortable, the food in the restaurant very appetising. We ate in the restaurant on the first evening. Met another couple who had just got engaged and we had a brilliant evening celebrating with them.
There are lots of restaurants near to the hotel if you walk away from the river. We walked into the city and it was a pleasant walk with lots to see on the way. I would definitely recommend this hotel if you are going to Prague, and my husband and I would stay here again. It's not often we say that!!!

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank magsB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this review, 7 May 2012
Dear magsB,

On the behalf of the hotel General team I would like to thank you for your stay at our hotel and for sharing your experience with the others. We were glad to hear that you have enjoyed your stay with us and will be more than glad to welcome you again on your next trip to Prague.

Till then we remain yours,

Ringaile Radojevic and Hotel General team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee
Level Contributor
138 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

You might be wondering after reading all the reviews - can this place be that great? Let me break it down for you:

Rooms: B+
We had a Double Deluxe, which was spotless and decorated in a traditional style. It was a wee but tight, with little space to get to the far side of the bed. We could have used some storage drawers too but there was a huge closet with shelves. Our room was courtyard facing and very quiet (see note below).

Bathroom:A
Very clean & well stocked with toiletries and a large shower with body jets. Bathrobes included.

Amenities: A+
For a 22-room place, this hotel has a surprising amount of amenities. A wine bar, a sauna, private car service and more. Need an umbrella, an electrical converter or a laptop to check messages? Just ask - they'll borrow you one, free! Want room service or breakfast or dinner? No extra cost! Of course, air con, reasonably priced minibar and free wifi as well.

Breakfast: A+
A full European spread of cold cuts, fruit, yogurt, cereal and breads. Everything was fresh, delicious and constantly refilled. Also, there is a cooked to order menu of eggs, pancakes etc that's no cost. Want breakfast in bed? No charge! Leaving early? They'll make you a big packed breakfast for the airport.

Service: Beyond A+
I wish there were grades above A+ for service - Hotel General employees are incredible. It's like they had a contest for the nicest, most helpful people in the Czech Republic and hired the winners. They remember if you like coffee or tea at breakfast. They'll walk you through a city map, give directions, explain public transport and more. Normally, service like this is reserved for $500+ a night places, but Hotel General is so reasonable.

Area: A
I know some will disagree with me, but I think Smichov is a great area to stay. I found the tourist areas exhausting so it was great to come back here and enjoy the quiet. Restaurants here are non touristy and not rip offs. There is a cute market on Fridays in front of the Andel metro, perfect for picking up a picnic lunch to enjoy in Perrin Park.

Birdwatching: A
Our room was quiet, except for a bird that made the most awful shrieking calls. I was really sick of it until I realized (as it perched on our sill) that it was a small falcon - cool!

Summary : Prague is a beautiful city but it's full of tourist traps and rip offs. Prague can be crowded and exhausting - Hotel General is the perfect refuge. Do yourself a favor and stay here, you won't regret it!

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank lovewine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileM, Director of Sales at Hotel General, responded to this review, 3 May 2012
Dear lovewine,

On the behalf of all hotel General team I would like to thank you for Your stay at our hotel and such detailed and informative review on our services.
All reviews are very important for us as a guidance for the possible future improvement in our services and such nice words on our hotel is the best reward for teams work. We thank you for that.

With best wishes from Hotel General.

Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel General

Property: Hotel General
Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#20 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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