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“Great suite, great service”
Review of Hotel General

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Hotel General
Ranked #21 of 649 Hotels in Prague
Certificate of Excellence
Milano
Level Contributor
141 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great suite, great service”
Reviewed 22 August 2012

We booked a general suite (Julio Caesar) in August, great flat with 2 chambers, 2 bathrooms, two big wide screens tv (42" maybe), a permanent computer connected with a separate wide screen. Great service, with the weather forecast every day on the door, breakfast cooked on request, free breakfast service in the room, garage available, good position... Close to be the top hotel you can think. Some walls were not in perfect condition, the sight by the windows weren't good, one time a blackout in the top floor left us without power for several minutes, after 11:30 pm we had to wait a doorman outside many minutes to reenter, one of the hair-drier (they were two, np) was broken and the computer was not ready to use. Clean enough, even if the waiters did not cleaned the spider web outside the windows in four days (very frequent in Praga, but this is a 5 star hotel or not!) Anyway a great experience. Strongly suggested.

  • Stayed August 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Giuseppe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 5 September 2012
Dear Giuseppe M,

On the behalf of all hotel team I would like to thank you for choosing our hotel for your stay and for sharing your experience with the others.

All reviews are very important for us as a source for the future improvement, therefore we take all the mentioned details into account. I would like to thank you for giving all the details that should be taken into account and would like to assure you that all mentioned details were given to the person responsible and were solved accordingly.

Once again we thank you for sharing your experience and hope that you will visit us again any time soon.

Sincerely,

Ringaile Radojevic - Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
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Stockholm
Level Contributor
367 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 317 helpful votes
Reviewed 20 August 2012

Hotel General was a most pleasant experience. It first seemed a bit far from downtown, but it is NOT! I’ll explain later.

This is not an ordinary 5 star hotel. It’s so much more. The attitude of the staff was attentive and pleasant. This was like getting to a welcoming friend’s house.

We felt like kings & queens (or maybe generals) in this beautiful hotel. Spotlessly clean, tastefully furnished and carefully maintained. And the breakfast was superb!

Vicky at the reception gave us all the information needed for a new city; tourist sights, transportation, tour bookings. After this information we went around the city by trams for three days without the slightest difficulty. As recommended we bought some one-day-tickets. They cost close to nothing and you only stamp it the first time you use it. After that it is “hop on hop off”.

Hotel General is so wonderfully special, so we would like to go back immediately!

  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
6 Thank AroundTheWorld000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 5 September 2012
Dear AroundTheWorld000,

On the behalf of all hotel team (including Vicky) I would like to thank you for such kind words towards our hotel. It gives us a great pleasure to know that you have enjoyed your stay with us and that the hotel General has become a part of Your Prague experience.
We thank you for sharing your words with the others and hope to see you soon at the hotel General.

Sincerely,

Hotel General team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 August 2012

This hotel was definitely the highlight of our trip. From the welcome drink and personal greeting at check-in, to the white-glove service at breakfast, Hotel General was a nice surprise. Staff went out of their way to make us feel special and welcome and the room was spotless and comfortable. Perfectly located close enough to walk to the historic old town but far enough away to be free of the crowds. I would definitely recommend this hotel to anyone travelling to Prague. Excellent service at a great value.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
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Helpful?
5 Thank svenalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 5 September 2012
Dear svenalex,

We would like to thank you for the time that you have spend at the hotel General and for such kind words towards our hotel team and our work.
It was a great pleasure to know that you have enjoyed your stay and would not hesitate to give your recommendations to the others. Such words are a great reward for our team's work and we thank you for that.

We hope that you won't hesitate to visit us again in the nearest future.

Sincerely,

DOS - Ringaile Radojevic & hotel team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashburton, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 August 2012

We stayed at the hotel general for 6 nights.The rooms were really clean and well decorated as was the rest of the Hotel The staff were really helpful and friendly. The breakfast was superb and nothing was to much trouble. The hotel location was spot on if you require a nice quiet location which is near the old town with excellent public transport links and near some good pubs, shops and restraunts this is the place for you. As you can gather we really enjoyed our stay and highly recommend this place .many thanks to all the staff and see you again..Jon Bromfield

Room Tip: brilliant for couples. Very near the river
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jonbromfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 5 September 2012
Dear Mr. jonbromfield,

I would like to thank you for choosing our hotel and for sharing your experience with the others.
We were glad to see that You have enjoyed your stay with us to the fullest and that hotel General became a part of your Prague experience.
We do hope that you won't hesitate to visit us again on your next trip to Prague.
Till then we remain yours,

Hotel General team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2012

Stayed there in 2010. Could not believe that for 70 Euro/room/night I could ever get something better!!! For sure the prices are different now, but You won't find better SERVICE in Prague, since this point is far from even "good" for the whole Czech Republic, this Hotel is an exception! Buy it, and You'll never regret!

Room Tip: There are smoking an non smoking rooms!
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  • Stayed September 2011, travelled as a couple
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Helpful?
1 Thank Voody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 5 September 2012
Dear Voody M,

On the behalf of the hotel team I would like to thank you for staying with us and for sharing your experience with the others.

Sincerely,

Hotel General team & DOS Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridlington, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 August 2012

We left there yesterday after staying for 5 nights. The staff are genuinely friendly and the service is possibly the best we have seen after staying in a number of city hotels over the years, nothing is too much trouble for them.
The breakfasts are very nice and there is a great choice on the buffet and items to choose on the menu too.
The rooms are well presented and very clean and you have everything you need for a very relaxing stay, we had a problem with the air conditioning in our room and within 30 minutes of mentioning it the problem was dealt with.
The hotel is a bit of a walk form the main sights of Prague but this isn't a problem as the hotel is worth the walk. There are also some very nice restaurants and bars just around the corner from the hotel.
All in all it's a great place and if we go back to Prague in the future we would definately stay there again.

Room Tip: The top floor gets quite hot and some of the high rooms have very sloped ceilings. All the rooms app...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Davep0254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 14 August 2012
Dear Davep0254,

I would like to thank you for choosing hotel General for your stay and for your kind words towards our personnel and facilities. It was a pleasure to see that you have enjoyed your stay at our hotel and would not hesitate to give your recommendation to the others. Such response is the best reward for our work as it shows that we have chosen the right direction on our way to becoming home away from home.
We thank you for sharing your experience.

With warm regards from Prague
Hotel General team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 August 2012

We were very impressed with this place. I had naively thought that its name referred to it being a ‘general’ rather than a ‘specific’ hotel, and then discovered that the rooms were all themed upon famous international generals. Dur! The historical theme thus carried through the whole building, which had many period features, and décor which felt in keeping. Our bathroom was very well appointed and contained high-quality fixtures and fittings. Staff were helpful to the extreme. The room was very quiet owing to double glazing, despite being on the street. The only minor drawback might be its position about 1.5 miles from the main sights, but public transport is easy enough to navigate in Prague. A few more English television channels might not have gone amiss, but one does not come to Prague to watch the television! It was fantastic value for money.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Griffboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 14 August 2012
Dear Griffboy,

I would like to thank you for choosing hotel General for your stay and for your kind words towards our personnel and hotel facilities. It was a pleasure to see that you have enjoyed your stay at our hotel to the fullest and our hotel has become an inevitable part of your Prague experience.

We thank you for sharing your experience with the others and hope that you won't hesitate to visit us again on your next trip to Prague

With warm regards from Prague
Hotel General team and Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel General

Property: Hotel General
Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#18 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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