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“Fantastic, outstanding hotel”
Review of Hotel General

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Hotel General
Ranked #23 of 646 Hotels in Prague
Certificate of Excellence
Reviewed 5 September 2012

Cant praise the Hotel General enough from the moment we arrived after being picked up at the airport by the hotels limousine, we were given a welcome drink of champagne while being given advice about transport, places to visit and how to get there etc which was excellent, all the hotel staff were amazing, the room was gorgeous very comfortable and extremely clean.
The hotels breakfast was the best I've ever had and the breakfast waiters were brilliant.
The location of the hotel was excellent just far enough from the busy places about a 20 min walk to main attractions.
All in all you couldn't find a better place to stay in Prague it is a credit to all the staff.

Stayed: August 2012, travelled as a couple
2  Thank jojo40_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 12 September 2012

Dear jojo40_10

We would like to thank you for staying at the hotel General and for such kind words towards our personnel and services. It gives us a great pleasure to know that you have enjoyed your stay to the fullest and that hotel General has become a part of your Prague experience.

We thank you for kind words once more and hope to welcome you back in our hotel on your next trip to Prague.

Sincerely

Hotel General team

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Reviewed 4 September 2012

We stayed at this hotel for 3 nights and I have to say the level of service that they provide is the best you will ever encounter. From the moment you check in the welcome you receive is exceptional. The general suite we stayed in was spotless and had excellent wifi. Location is a bit out of the way but is close to the tram lines and metro at Andel. The breakfast is fabulous and the staff who serve it go out of their way to cater for your every need. Highly recommend this beautiful boutique hotel.

Room Tip: Hannibal Suite is very comfortable.
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  • Stayed: September 2012, travelled as a couple
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1  Thank passagestpriest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 12 September 2012

Dear passagestpriest,

We would like to thank you for choosing hotel General and for your warm review on hotel services.

Sincerely

Hotel General team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2012

The Hotel General really lives up to it's reputation for excellence!
The staff are incredibly friendly, attentive and helpful. From the moment you arrive to be greeted by a glass of champagne and guided through a map of Prague by a pretty receptionist, the experience is very pleasing. The rooms are a good size with excellent bathrooms and everything is very clean. Breakfast is is very good indeed with buffet style items complemented by a menu of superb, freshly cooked dishes that can be ordered whenever you wish at no extra cost.
Though the hotel is a 20 minute walk from Old Prague town, it's very enjoyable to stroll down the river bank and cross over at the beautiful Charles bridge. If you don't fancy walking, the hotel will help by explaining the system for travelling by tram or metro, where you can buy tickets that last for 24 hours on both systems for about £3.60 or £1.80 if you're over 60. The nearest tram stop to the hotel is about 5 minutes walk away.
Will definitely return this hotel and would recommend it to anyone.

  • Stayed: August 2012, travelled as a couple
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4  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2012

We stayed at the Hotel General for 1 night in August. We loved every minute!!! This hotel has the best customer service we have ever experienced. From the minute you walk into the hotel you are treated like royalty! they offer a welcome drink and show you all tips and advice for Prague. The rooms are massive and very clean. The location is a little out from the main part of town, about a 20 minute walk. The wifi is fast and free, and the breakfast in the morning is amazing!!! we will recommend this hotel to all our family and friends.

  • Stayed: August 2012, travelled as a couple
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3  Thank Mel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2012

I recently spent two nights at Hotel General for a short weekend break in Prague and was completely impressed by the hotel staff. They simply understand what hospitality is about; from the warm welcome upon check-in to the porter who's always at hand to carry your luggage to the waiters in the restaurant, they all make you feel like a VIP guest. World class.

As far as location is concerned; very good if you don't want to be bang in the middle of old town. Metro/tram/bus station is a minutes walk and the public transport system in Prague works like a dream.

As to the room: well equipped, view was non existent though and beds are awefully short for a 6'8" guy but hey, any bed is...

In short: highly recommended and I'd be happy to go back whenever I'm in Prague.

  • Stayed: August 2012, travelled with friends
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2  Thank Martino_doppio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 7 September 2012

Dear Martino_doppio,

On the behalf of the hotel team, I would like to thank you for staying with us and for sharing our experience with the others.
We do hope that you won't hesitate to visit us again on your next trip to Prague.

Sincerely,

Hotel General team & Ringaile Radojevic (DOS)

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Reviewed 1 September 2012

We booked this hotel through Bookings.com and got an outstanding rate for five nights. We cannot say enough in praise of the young lady at the front desk who upon checking in sat down with us and reviewed location, sights, transportation, restaurants, travel safety plus any other questions we had for her. The welcome drink was an elegant touch (champagne!) Each morning the breakfast was wonderful and the waiters more than willing to handle your requests, while serving you while wearing white gloves! Our room was on the top floor and while it was warm when we returned from sightseeing, the a/c was very good and the room cooled down quickly. We were in a room with the router for that floor and found the internet very good. Being a bit out of the town center was not a problem with the excellent public transportation system and the close location of the hotel to the tram and/or metro stations. This hotel is the epitome of a boutique hotel (only 20 rooms) and much more enjoyable than a giant international chain. The staff was the friendliest we have encountered in many years and we were pleased with every aspect of the Hotel General.

  • Stayed: August 2012, travelled as a couple
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2  Thank travelnut26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 7 September 2012

Dear travelnut26,

I would like to thank you for the time that you have spend at the hotel General and for such warm words of appraise. It gives us a great pleasure to know that you have enjoyed your stay at the hotel General and such warm words towards our personnel work - are the best reward for our teams work.
We thank you for sharing your experience and hope to welcome you back at the General any time soon.

With warm regards
Hotel General team

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Reviewed 31 August 2012

Hotel General was our favourite hotel on our six week holiday around Europe. The staff were wonderful. The restaurant was exceptional, probably one of our favourites,the food was delicious, for breakfast and dinner. The room was lovely, and the hotel was really well located, we walked everywhere. I highly recommend staying at Hotel General in Prague.

  • Stayed: June 2012, travelled as a couple
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1  Thank Lee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 7 September 2012

Dear Lee W,

On the behalf of the hotel General team I would like to thank you for staying with us and for sharing your experience with the others.
It gives us a great pleasure to know that you have enjoyed your stay to the fullest and we hope that won't hesitate to visit us again on your next trip to Prague.

With warm regards from Prague and hotel General

Ringaile Radojevic - DOS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel General

Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#7 Family Hotel in Prague
#21 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range: £57 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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