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Hotel General
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Reviews (1,480)
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All reviewswelcome drinkold townwonderful hotelsmall hotelthe hotel staffminute walkpublic transporttram and metrotwo blocksthe entire stafffive star hotelcity centrethe main touristcharles bridgebreakfast was excellenthighly recommend this hotelquiet area
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Reviewed 13 June 2013

This is one of my favourite hotels in the world and a highlight of our recent European holiday.
We were greeted in the lobby by the delightful Vicky, she offered us a welcome drink (beer and champagne) and then sat with us to go through all we needed to know about Prague. Vicky was so friendly and so helpful we felt at home right away.
We were fortunate enough to be upgraded to a suite, it was simply perfect – old world charm with modern comforts. We had a king bed, 2 bathrooms, a lounge/study room, plenty of space for luggage and a bar fridge. The bathrooms were fantastic - great showers (ensuite with bath), very spacious and spotlessly clean.
The buffet breakfast was very nice – all bases covered with cereals, cold meats, fruit salad, yoghurt, cooked breakfast, pancakes etc…
All the staff were incredibly hospitable and nothing seemed to be too much trouble. They also spoke English very well.
The hotel is located within a few mins walk to transport (trams/bus) which takes you into the city (approx 10-15mins), or for those who enjoy the outdoors and a little exercise, the old town is approx 20-25min walk along the beautiful riverside.
I would highly recommend Hotel General to anyone wanting genuine hospitality and comfort in Prague.
We thank Vicky and all the staff at Hotel General for making our stay so memorable. We did not want to leave Hotel General and we hope to be back in the future.

Room Tip: We stayed in a Suite, room# 405 - delightful.
  • Stayed: May 2013, travelled as a couple
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Thank SamLF78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 18 June 2013

Dear SamLF78,

On the behalf of the hotel team I would like to thank you for choosing our hotel for your stay and for posting such warm and detailed review on our services and staff.
If gives us a great pleasure to see that we were able to meet you expectations and you have enjoyed your stay with us to the fullest.
We thank you for sharing your impressions with the other travelers and hope to welcome you back at the General whenever your travels will bring you to Prague.

With warm regards from hotel team (incl. Vicky)
Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2013

What to say ? There is really nothing we did not like in this hotel : The staff is so friendly ; they go the extra mile with a smile , the rooms are clean , the breakfast is perfect etc etc . I was sceptical when I saw all those good ratings in tripadvisor .....now here is another one . Enjoy .

  • Stayed: June 2013, travelled with friends
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Thank Wolle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 18 June 2013

Dear Wolle W,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.
It gives us a great joy to know that you have enjoyed your stay with us and we hope that you will not hesitate to visit us again.

With warm regards from Prague and the General
Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2013

We stayed for 3 nights from 6-9th June 2013. Prior to our trip, Prague was hit by severe floods and we nearly cancelled our holiday. We contacted the hotel several times asking about how the city had been affected and their responses were always immediate and very helpful. We were reassured enough not to cancel and we are so glad! We had a fantastic time! We booked the hotel's taxi transfer from the airport, which cost £23 one way. We were welcomed to the hotel with a complimentary glass of bubbly and a map of the area.
The rooms are beautifully decorated and maintained. The staff also dressed our bed with petals and towels folded into swans to celebrate our wedding anniversary. The hotel is a bit of a distance from the old town centre of Prague, but we enjoyed the walk in our first two days and by day three we were using the trams and metro to save our aching feet! The nearest metro stop is Andel and a single ticket is 85p. All in all, we loved Prague and would recommend this hotel to all!

  • Stayed: June 2013, travelled as a couple
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1  Thank pink-paws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 13 June 2013

Dear pink-paws,

On the behalf of the hotel General team I would like to thank you for staying with us and for sharing your impressions with the other travelers.
It gives us a great joy that despise such troubling news you still decided to come and stay with us and you weren't disappointed and enjoyed this stay to the fullest.
We thank you for your kind words and hope to see you back at the General any time soon.

With warm regards,
Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2013

My wife and stayed at Hotel General for 4 nights before heading down to Rome for another 4 nights for our 10 year anniversary. We both agree that we wish we could/should have stayed in Prague longer.

The hotel was not near the normal tourist parts of Prague, but was easy to get to and easy to get access to all the other parts of the city. The staff was friendly, warm and helpful. The hotel was just a few blocks away from the subway system and we used it daily without trouble to explore the city and all the tourist stops.

If you are okay with not being in the heart of Tourist central, this hotel provided a hot breakfast every morning, a smile in your comings and goings and was just a nice place to stay. I would recommend that the bed could be a little bit softer.

  • Stayed: September 2012, travelled as a couple
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1  Thank DFW_TravelingTodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 13 June 2013

Dear DFW_TravelingTodd,

On the behalf of the hotel team I would like to thank you and your wife for choosing our hotel for such special occasion as your 10th anniversary.
It gives us a great joy to know that you have enjoyed your stay with us and that we were able to make your stay special and unforgettable experience.
We thank you for your kind words and hope to welcome you back at the General whenever your travels will bring you to the lovely City of Prague.

With warm regards from hotel team
Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2013

I really enjoyed my stay here. The hotel in in a beautiful part of the city and its lives up to it name. From the room and service, the staff and breakfast , I would stay here again. The staff really enjoy looking after you !!!

  • Stayed: April 2013, travelled solo
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3  Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 13 June 2013

Dear Richard B,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on our services.

With warm regards from Prague and hotel team
Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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