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“Amazing Hotel” 5 of 5 bubbles
Review of Hotel General

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Hotel General
Ranked #24 of 670 Hotels in Prague
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Amazing Hotel”
5 of 5 bubbles Reviewed 28 November 2013

This hotel was amazing, It really cannot be faulted and me and the girlfriend have already decided we will definitely be returning one day. The staff were so kind, the breakfast is so amazing and the bath was to die for. :)

Room Tip: Make sure you check if radiators are on. Ours were and we were roasting so had to knock them off. Bu...
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 29 November 2013
Dear Robert W,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.
It gives us a great pleasure to see that we were able to meet your expectations and that you and your girlfriend have enjoyed your stay to the fullest.

With warm regards from the General team and looking forward to welcome you back at our hotel.
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,371 reviews from our community

Traveller rating
    1,204
    139
    19
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    5
See reviews for
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (225)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Gothenburg, Sweden
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 27 November 2013

Very friendly personel that made our stay very nice.
All rooms where clean and tidy, on 4th floor the sealing is angular which gives a narrow impression.
A bit outside from city centre but you can walk or take a cab very easy and it is not expensive if you use aaa taxi.

A nice stay and i will recommend this hotel.

Room Tip: 4th floor will give you angular roof with roof windows, i would personally go for floor 3 and down.
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  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Engineer_on_the_road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 29 November 2013
Dear Engineer_on_the_road,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.

Sincerely,
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 25 November 2013 via mobile

We had an amazing stay. The hotel is very charming and the photos do a drab 2D disservice to what in reality is actually much brighter and decadent. The rooms are pristine and were made immaculate again each day upon our return. Breakfast was served in bed at no extra cost by uniformed staff in white gloves. We were greeted at the airport at a transfer cost that was competitive with local taxis. Upon arrival to our room a bottle of wine was waiting for us with a welcome message. The door was opened for us with a friendly smile, even at 3 in the morning. Places of interest were marked out on maps, reservations booked and no task was too small. And that is it. It is the staff that really make this place. From the doorman to the deskman, everyone makes an effort. It was my girlfriend's birthday and I think everyone said happy birthday at some point and really made her feel special without ever being intrusive or unprofessional. This hotel is run by an incredibly hardworking friendly team and is recommended to all.

Stayed November 2013, travelled as a couple
Helpful?
Thank escapetovictory123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 28 November 2013
Dear escapetovictory123,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting this warm and informative review.
It gives us a great pleasure to see that we were able to meet and exceed your expectations towards the quality of the services and that you and your girlfriend have enjoyed your stay to the fullest not to mention such special occasion as birthday.
We thank you for staying with us and hope to welcome you back in the near future.

With warm regards from the General team
RIngaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trowbridge, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 25 November 2013

It's all been said -cannot be faulted in any respect. A really great team of caring people are the key to the deserved consistently high rating enjoyed by this hotel!
Looking forward to returning in the future to discover more of this beautiful city and using Hotel General as our base.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 53ras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 27 November 2013
Dear 53ras,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.

With warmest regards from hotel team and looking forward for your next visit
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 25 November 2013

We love this hotel in Prague. It may not be in the centre but once you step inside you are treated like royalty. Every member of staff especially Thomas, Ibrahim and Dasha are very friendly and will do all they can to make your stay special. We arrived when the Christmas decorations were up and the hotel looked beautiful. If you want a hotel where your every need is catered for this is the one. We went for my birthday and the hotel game me a card and a complementary bottle of wine - a lovely gesture. We plan to return next year. Thank you so much to all the staff.

Room Tip: An ideal location to explore Prague.
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank funnigirld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 26 November 2013
Dear funnigirld,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.
It gives us a great joy to see that you have enjoyed both your first and the return visit to the General.
We thank you for your kind words and wait for the next possible visit.

With warm regards from the hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 November 2013 via mobile

We stayed here over the weekend and was made welcome from the moment we arrived to when we left. We had an extensive overview of places to visit and even checked on the ice hockey games that were on over the weekend.

Was greeted with a smile every morning at breakfast and the guys couldn't be more helpful.

Hotel is spotlessly clean and our room was lovely. Thank you all for making our stay even more enjoyable.

Stayed November 2013, travelled as a couple
Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 26 November 2013
Dear Mark T,

On the behalf of the hotel General team I would like to thank you for choosing our hotel for your stay and for posting your review on TripAdvisor.
It gives us a great joy to see that you have enjoyed your stay with us to the fullest and visit to the ice hockey match was a cherry on the cream that made your stay most memorable.

We thank you fr our kind words and review and send the best wishes from all of the hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, Canada
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 23 November 2013

This hotel is unbelievable, we used the car service to pick us up at the airport, he was great.
The doorman (2 we met) are great, friendly and efficient. Vicky and Dasha at reception are wonderful and helpful..Ibrahim and the rest of the staff in the restaurant and wine bar are by far the best in the business! We loved housekeeping, it's spotless! A great hotel, beautiful rooms, we stay twice upon arrival and before departure back to Canada after 2 1/2 weeks in Europe.
Good location, slightly outside of of Old Town but if you are the least bit adventurous and know how to navigate public transportation you'll be fine. Highly recommend! Best hotel in Central Europe.

Room Tip: Spend the money on a General suite
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  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank henney88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 26 November 2013
Dear henney88,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.
It gives us a great pleasure to see that we were able to meet your expectations during both of your stays and that our hotel has become a part of your not only Prague but the whole Europe experience.
We thank you for your kind words of support and truly hope that you will choose to visit us again whenever your travels will bring you back to the lovely city of Prague.

With warm regards from the hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel General

Property: Hotel General
Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#20 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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