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“A Special Place”
Review of Hotel General

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Hotel General
Ranked #21 of 649 Hotels in Prague
Certificate of Excellence
Lechlade, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A Special Place”
Reviewed 17 December 2013

Reading the other reviews on the Hotel General, I can only completely agree with all the positive and complimentary comments that have been made. We were a group of 5. We were very happy with the location, and Dasha's introduction was so clear...and enticing ! The restaurants she recommended were very good, the transport system was easy to use (and inexpensive !), and breakfasts were great. This was our first visit to Prague, and we all agreed that we would return. There is such a lot to see, and we had the added interest of the Christmas markets and decorations too. The combination of the Christmas lights and the beautifully floodlit buildings was totally magical. Add to that the evening concerts, a trip on the Vltava (Moldau) River, the Liebkowitz Palace, the Changing of the Guard, the view from the Tower and awesome churches...let alone the shopping !..... and you get a feel for what we enjoyed so much. But there is so much more, and we will return....and we will stay at the Hotel General ! Not only did the facilities suit us so well, but the housekeeping was immaculate, and the overall staff attitude without exception was 'we just want to help you enjoy your stay as much as we possibly can' - and we did!

Room Tip: Rooms on the front are noisy with the window open but the double glazing is excellent and cuts out a...
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 18 December 2013
Dear Peter B,

On the behalf of the hotel General team I would like to thank you and your friends for choosing our hotel and for sharing your impressions with the other travelers.
It gives us a great joy to see that we were able to meet your expectations and you had a comfortable and memorable stay with us.
We thank you for your kind and supportive words towards our staff and services and hope to welcome you back at the General on your next trip to Prague.

With warm regards from the hotel team
Ringaile Radojevic
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
Date | Rating
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  • Chinese (Simplified) first
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  • Danish first
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English first
Oslo, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 December 2013

Booked based on reviews. We had a Junior suite, perfect for a couple used to some luxury when travelling. We had a very informative welcome by the front desk. The staff is fantastic, the best ever! The delicious breakfast made a wonderful start for the day. We will be back!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 18 December 2013
Dear Kristin Y,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions on TripAdvisor.
It gives us a great joy to see that we were able to meet your expectations and you have enjoyed your stay with us.

With warm regards from Prague
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 December 2013

Slightly alarmed when we were told that we were 30 minutes from the centre f town, but actually transport is so good in Prague the location is incidental. A really nice little hotel based in the New Town, next door to the Staropramen brewery and a 2 minute walk to one of the main bus, metro and tram hubs in the city. Really friendly staff who would bend over backwards to make sure you were happy. Comfortable and well equipped rooms (fastest internet speed I have ever seen!), although sleeping with the window open might be rather noisy!
Didn't test out the bar, but absolutely delicious breakfasts, and all in all fantastic value for what it is. Would recommend it highly

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidawatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 18 December 2013
Dear davidawatt,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting this review that depicts in details our location, services and staff.

Sincerely,
Ringaile Radojevic - DOS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, England, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 December 2013 via mobile

Love it! The hotel is absolutely gorgeous. We stayed in a family suite which had two bathrooms and one double bedroom. As our teenage son came with us a single bed was put in the office / lounge area for him. This made that room quite cramped but it wasn't an issue as it we wasn't there to use the room as anything other than a bedroom anyway.
The breakfast is lovely and caters for everyone. The staff are extremely helpful and wait on you hand and foot.
The reception staff and bellboy are fantastic. Dasha greeted us on reception, ensured we had a welcome drink and went through the local map marking out the sites for us. She gave us all the transport info and it felt like a personal service rather than the normal hotel check in you usually get.
Upon leaving the hotel later that evening Marion the bellboy noticed we were heading the wrong way and came to advise us we were heading to nowhere really unless we intended to go to a particular restaurant.
Like I said the service is exceptional.
It is about a 20 minute walk to the Charles Bridge main area of Prague but it is a lovely walk or you can easily get on the tram by buying the daily tickets. Getting around is really easily and the staff here will help you all they can.
I can't comment on the sauna as we didn't use it but I will definitely stay here when we come again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 16 December 2013
Dear Karen B,

On the behalf of the hotel General team I would like to thank you and your family for staying with us and for posting such detailed and warm review.
It gives us a great pleasure to see that we were able to meet your expectations and you have enjoyed your stay with us.

With warm regards from Prague and hotel team
Ringaile Radojevic
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Berlin, Germany
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 December 2013

Booked based on reviews. This hotel is great! Excellent location, massive suites, laundry in suite, breakfast brought to your room. All other hotels fail to compare. Staff were the best! this hotel in size, and service should be a 5 star. oh free internet as well

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gasal D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 13 December 2013
Dear Gasal D,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.
It gives us a great pleasure to know that we were able to meet your expectations and you have enjoyed your stay with us to the fullest.

With warm regards from Prague and the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 December 2013

It was my first trip to Prague, so it was with a little hesitation that I booked our hotel, knowing that it was not in the centre of town. I am now glad that we stayed at the General, as it was far enough from the centre to be quiet, but close enough to walk in (15 mins walk along the river). It also has the advantage that the bus station is only a block away.

The hotel car was waiting for us at the airport, which was great after our long flight from Sydney. A welcome drink on arrival was also very much welcomed.

I cannot say enough about how friendly the staff were. The reception staff went out of their way to help, booking bus tickets, recommending several restaurants, and calling ahead to our next hotel in Cesky Krumlov to confirm our reservation. There was always a friendly smile greeting us at the front door, and the restaurant staff were very happy to go out of their way.

The hotel itself is fairly newly refurbished (2007 i think), and the rooms are very comfortable and clean, a good size with a great shower that feels like you are in the rain. We didn't eat in the restaurant except for breakfast, which was exceptional. Hot food cooked to order, and lots of local cakes, pastries and the normal buffet spread.

I would highly recommend the Hotel General, and if we ever return to Prague I will only stay here. Thank you very much.

Room Tip: standard double was plenty big enough, with a great shower.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 12 December 2013
Dear Stuart M,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting this detailed review on your stay.
It gives us a great joy to see that we were able to meet your expectations and you have enjoyed your stay with us to the fullest.
We thank you for your kind words and detailed description of your experience and do hope that you will have a possibility to visit us again some day in the future.

With warm regards from the hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 December 2013

Our first trip to Prague and booked the Hotel General based on the reviews and what a great choice. Reception staff very welcoming, much appreciated welcome drink, then help and advice with the sites to see, transport and maps.

The breakfast food was delicious, great cooked choices on top of a lovely hot and cold buffet selection. The service was excellent, the serving staff very friendly and helpful.

Not sure whether they spotted it was my birthday based on the registration card, but a lovely surprise to come back to flowers in the room, ‘swan’ towels and a bottle of wine from the Management Team!

Good local food and bars near the hotel too.

We would definitely recommend this hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CheshireCarrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 10 December 2013
Dear CheshireCarrot,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.
It gives us a great pleasure to see that we were able to meet and maybe even exceed your expectations and you have enjoyed your stay and your birthday.

With warm regards from hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel General

Property: Hotel General
Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#18 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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