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“Perfect Hotel, Fantastic Staff.” 5 of 5 bubbles
Review of Hotel General

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Hotel General
Ranked #23 of 670 Hotels in Prague
Certificate of Excellence
Edinburgh
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect Hotel, Fantastic Staff.”
5 of 5 bubbles Reviewed 29 December 2013 via mobile

Great hotel in a good location. The room was lovely and the staff were very friendly and helpful. We will recommend the hotel to friends and family.
Thank you to all the staff for making us feel very welcome in Prague.
We will stay here again on our next trip to Prague.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank barbybeard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 1 January 2014
Dear barbybeard,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the others.
It gives us a great joy to see that you have enjoyed your stay with us and would not hesitate to recommend our hotel to the others.
We thank you for your kind words and look forward to welcome you back at the General.

With best wishes from Prague and hotel General team
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,376 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (225)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
Lincolnshire
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 29 December 2013

We stayed with a group of friends in December and could not have chosen a more pleasant hotel. The rooms were spacious and beautifully decorated. We had a lovely welcome and were given lots of information by the reception staff to make our trip around Prague easier.
The breakfast room was very pleasant with a buffet of cold food and a menu of hot food if preferred. Service from all staff was excellent.
The hotel is 15 minute walk from town or a 5 minute tram or metro ride. It is situated close to the Starapromen brewery where we had a meal on two occasions.

Room Tip: We had a room on the road side but it was not particularly noisy.
See more room tips
  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DacLincolnshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 1 January 2014
Dear DacLincolnshire,

On the behalf of the hotel Genral team I would like to thank you and your friends for choosing our hotel and for posting your review on TripAdvisor.
It gives us a great pleasure to see that you have enjoyed your stay with us and have not hesitated to share your impressions.
We thank you for your kind words and do hope that you will decide to visit us again.

Sincerely,
RIngaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aylesbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 December 2013

My wife and I had three wonderful nights at this little hotel last month and were mightily impressed. The staff could never do enough for you and the decor was lovely, with the 'General' themed rooms quite original (and a little amusing at times).

We also had the best meal of our visit in the hotel restaurant! True it isn't right in the middle of the tourist hot spots and the streets surrounding aren't the prettiest, but if we ever go back we will stay there again as everything else was perfect.

Special thanks to Dasha on reception, Mostafa in the restaurant, and Ibrahim in the kitchen.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Colin728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 1 January 2014
Dear Colin728,

On the behalf of the hotel General team I would like to thank you and your wife for choosing our hotel and for sharing your impressions on TripAdvisor.
It gives us a great joy to see that we were able to meet and maybe exceed your expectations and that your stay has become a truly wonderful experience.
We thank you for your kind words and hope to welcome you back at the General on your next visit to Prague.

With best regards from hotel team (incl. Dasha, Mustafa and Ibrahim)
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 29 December 2013 via mobile

A wonderful small hotel with beautiful rooms and lovely tasting food. What makes this hotel so amazing is it's staff. All of the staff are very friendly, courteous and helpful. Ibrahim particularly, who serves in the restaurant and the wine bar was extremely friendly. Prague is a beautiful city and we are delighted to have come and when we return again, we will definitely be returning to the Hotel General.

Stayed December 2013, travelled as a couple
Helpful?
Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 1 January 2014
Dear David O,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your experience with the others.
Your kind words towards our hotel staff are the best reward for their hard every day word and we thank you for them.

With best regards for the New Year
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleroi, Belgium
1 review
5 of 5 bubbles Reviewed 28 December 2013

A wonderful hotel with a great character.
From the arrival we were advised and very nicely received with a glass of champaign. With many thanks to Vicky (who speaks perfectly English) and the team who is very attentious (opening doors, carrying luggage,...).
The service in the breakfast/restaurant room was excellent and we would like to thank especially Ibrahim and his team for the 'VIP' treatment :)
The rooms are very spatious and accommodated with luxury equipment (digital tv, beautiful bathroom,...)
Also the cleaning team payed special attention to details (nicely folded towels, a present and a bottle of wine at the last day of our stay)

We really recommend this hotel to all the people who want to spend a great time in Prague.

We had the best vacation ever!

Patrick and Natacha from Belgium.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PatrickNatacha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 30 December 2013
Dear PatrickNatacha,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your experience with the other travelers.
It gives us a great pleasure to see that we were able to meet your expectations and you have enjoyed your stay with us to the fullest.

With best wishes for the upcoming New Year
Ringaile Radojevic and hotel team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
5 of 5 bubbles Reviewed 28 December 2013

My wife and I knew that it was special the time we walked out of our shuttle bus at the front door of Hotel General. The bellhop walked straight to our shuttle bus to help us to carry the luggage. This was certainly expected for a 5-star hotel. What's special was that he looked into the inner of our shuttle bus to make sure we did not leave our cell phones/wallets/other items (we were the last passengers on the shuttle bus and we were the only ones getting off at Hotel General). This shows attention to details and we really appreciated it.

The next - receptionist. The receptionist, who was a lady namely Vicky, was very nice. She always talked with a beautiful smile. Apart from being nice and did the ordinary check-in routine, she asked if it was the first time we came to Prague. We said yes. She then led us to sit down at a table, pulled out a city map, and introduced the city to us. She informed us about the tram numbers which ran between the Hotel and major sightseeing spots. This was enormously useful indeed because although I have found the info about metro on the Internet, info about trams (which was the preferred choice), on the other hand, is not readily available.

The breakfast which was included in the room price, was exceptional. Not only there was a self-served buffet (ordinary stuff) but we could order additional hot dishes from a menu which was indeed delicious. The ham and cheese omelet was the best omelet my wife and I have ever tasted. There was no exaggeration. You should try it. The 2 restaurant crews were very polite and willing to serve.

Truly excellent experience. Would recommend it to anyone.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hung L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 30 December 2013
Dear Hung L,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting such warm and beautiful review.
Your opinion and comments are very important to us as a guidance for our possible further improvement therefore we are very grateful for all the points that you have mentioned and glad to see that you have enjoyed your stay with us to the fullest.
We thank you for your kind words and wish all the best for the upcoming New Year.

On the behalf of the hotel General team
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
1 review
5 of 5 bubbles Reviewed 26 December 2013

We spent 3 nights at General (on Christmas). It was a perfect choice for us. Lovely room, very professional stuff, paying attention to details from the very first minute of our arrrival throughtout the time spent at General. Excellent courtesy of staff at reception, restaurant. All show care.
The hotel is well located, you'll need up to 20 min. of walk time to get to Karlov bridge, very convenient.
I'll recommend General to my friends planning to visit Prague.

Stayed December 2013, travelled with family
Helpful?
Thank Igor F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 27 December 2013
Dear Igor F,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.
It gives us a great joy to see that we were able to meet your expectations and you and your family have enjoyed your Christmas stay to the fullest.

With best wishes for the upcoming New Year
Hotel General team and Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel General

Property: Hotel General
Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#19 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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