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“Excellent Level of Service and Decor”
Review of Hotel General

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Hotel General
Ranked #21 of 649 Hotels in Prague
Certificate of Excellence
Birmingham, England, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Level of Service and Decor”
Reviewed 28 March 2014

We chose this hotel through reading the reviews on Trip Advisor. We were not disappointed at all. We were met at the door by a member of the staff and having checked in we were given a welcome drink. While having this drink the staff explained about Prague and where everything was situated including recommendations for restaurants. Our room was a deluxe double and it couldn't have been more comfortable. The breakfast was excellent and again the service was first class. All in all we couldn't fault anything about the hotel. If we visit Prague again then we will definately stay at the General again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 4 April 2014
Dear Andrew W,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.
It gives us a great pleasure to see that we were able to meet your expectations and you have truly enjoyed your stay with us.
We thank you for your kind words and hope to welcome you back at the General on your next trip to Prague.

With warm regards from the hotel team
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
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Huddersfield
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 March 2014

Having chosen to visit Prague for my wife's birthday, the Hotel General was chosen from the Trip Advisor site. I suspected things might be a little different here when the hotel, in their acknowledgement of my booking, offered to collect us by car from the airport on the evening of our arrival. That's the first time anly hotel has done that and, given that we were arriving in the dark, we chose to accept their offer. Coming into the 'Arrivals' area, there was our smarltly dressed chauffeur to meet and greet us. Within 30 minutes we were checking in to the hotel, avoiding all the usual hassle associated with getting to a hotel on the first night of a trip. Worth the nominal charge just for that and to feel a little bit special!

Great first impressions and these were confirmed at the hotel. Welcomed by Martin and taken to our room. We were given the Wellington room, all the rooms being named after famous generals from the p[ast. Was this just a coincidence or a thoughtful move on the hotel's part? If their attiention to detail over the next four days was anytthing to go by, I don't think it was a coincidence! A beautiful room at the front of the hotl on the third floor. Quiet, comfortable, beautifully decorated and spotlessly clean, thank you Olga. It's the little things that we noticed, like the porcelain tea service, the bottled water replaced every day and the regular coathangers that simply hang over a rail. The minibar,and the dressing gowns and slippers were added touches.

After being directed to a nearby restaurant for our evening meal our first night's sleep was reallly welcome. Breakfast was taken in the hotel's ornate dining room, beautifully served and individually cooked. It could have been delived to the room at no extra charge but, with such service and in such surroundings, why would you?

Before we set out on our first day in Prague, we were sat down with a Daschial and given a personal welcome pack with all the maps and guidance needed. This is not the usual tour guide presentation but an individual Q & A session from someone who lives there, keen to promote their own city. A great idea. Trams within five minutes, the Metro within ten and just a street away across the river from the old town and access to all the sights to be seen.

The hotel's location was just right for us, away from the noise and bustle elsewhere but close to public transport every few minutes and in all directions. Its size, just 20 rooms, helped it deliver the personal touches that made it so special. We were looking for something special for this birthday trip and we found it. In fact it was very special. We found a beautiful little oasis where we were treated like guests. This is not a modern, chrome and stereotypical, 'all the same' hotel that can be found in every city of the world. Of course it has free wifi and all the facilities that we've come to expect, but it has something else which can be difficult to find. It has character. This is a true gem. A boutique hotel with history, a great team of people under Pavel and, as has been said, attention to detail. They really know how to treat their guests and deserve to be the success that they clearly are.

Would I recommend this hotel. Without reservation. Pavel, don't change a thing. We hope to be back.

Room Tip: If disabled, check for access. Rooms are non-smokking. We had the Wellingon Room (304) at the front...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wilf R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 24 March 2014
Dear Wilf R,

On the behalf of the hotel General team I would like to thank you for choosing our hotel for such special occasion and for not hesitating to share your experience with the others.
Your review and comments are very important to us as they not only serve as a source of the possible improvement but they also show that our team is going into the right direction towards better customer satisfaction.
It gives us also a great joy that we were able to make your special birthday stay in Prague more memorable and that you have truly enjoyed your stay with us.
We thank you for your kind words and hope that you would choose to visit us again during the next trip to Prague.

With warm regards from the General team (incl. Pavel, Martin, Dasha, Olga and all unmentioned)

Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
2 reviews
Reviewed 18 March 2014

This is one of the best hotels that we have been to. The staff could not be more helpful, everywhere is decorated to the highest of standards and we were made to feel special. The location is just out from the centre but access to the Metro & trams is very near. Breakfast was excellent and rooms spotlessly clean & comfortable. We would recommend this hotel to anyone.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 20 March 2014
Dear David W,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your experience with the other travelers.
It gives us a great joy to see that we were able to meet your expectations and you have enjoyed your stay with us to the fullest.

With warm regards from the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 March 2014

We booked this hotel via Expedia, looking only for a reasonable base to explore Prague during a three days city break. Although the hotel is based in the business sector it is very local and convenient to all the sites and attractions without the usual negatives attributed to this. Hotel is beautiful, in an upmarket chic way.
The reception small but welcoming with a reception desk which doubles as a mini coral reef complete with tropical fish , which is really relaxing. The porter/ doorman, Marian, was polite, efficient with a huge smile and genial nature. When we arrived the receptionist could not have been more helpful, she had us registered within a few minutes, she offered us refreshments, then sat down with us and explained all that we needed to know for an enjoyable, problem free visit, tram and metro information, which numbers were needed for what destinations, where to catch them, where to get off, some excellent places to eat, best places to visit, where and where not to exchange money etc. nothing was too much trouble.( Hotel exchange rates seemed to be amongst the best, as banks have hidden fees which are not shown when advertised and smaller exchange bureau's have to be haggled with to obtain reasonable rates but ask first what's on offer, don't assume you will receive what is shown) Nothing was too much trouble. All the staff from the porter, waiters, maids and reception staff very extremely professional and efficient whilst still being extremely friendly and courteous. We found the hotel to be excellent value for money, with five star plus services and amenities. would definitely stay again and recommend to others but not too strongly as there may not be vacancies if it becomes too popular, also popularity can cause standards to slip and prices to rise but at the moment this was an excellent experience.
Breakfast was served in a small but very intimate dining room and was of the buffet style but with the option of a full cooked breakfast menu. Buffet consisted of a very well stocked table of cereals, cooked meats & cheese, boiled eggs, yoghurts, several different breads, cakes and Danish pastries, drinks ice water, juices, champagne and oysters, egg, bacon and sausage whilst menu items consisted off scrambled eggs on toast with smoked salmon etc. All served with a smile and the professionalism which you grow to expect from this establishment. Plates are clear as soon as they are empty, cups are filled as soon as empty, all with an air of service from a bygone era.
Many point out the down side of location but I found the diverse nature of different areas enjoyable.

Room Tip: We stayed in the Wellington suite ( all rooms have names of famous historical individuals) which was...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chris8368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 19 March 2014
Dear chris8368,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting such detailed and informative review on our hotel.
Your review is very important to us as a guidance to the further possible improvement therefore we appreciate all the points that you have mentioned.
It also gives us a great pleasure to see that in your case we were able not only to meet but even exceed your expectations and you have truly enjoyed your stay with us.
We thank you for your kind words towards our personnel and hotel itself and hope that you will choose to visit us again if your travels will bring you back to the lovely city of Prague.

With warm regards from Prague and the General team
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
2 reviews
Reviewed 8 March 2014

I just spent 3 nights (March 2014) in this hotel and I have really appreciated their attentions to make the customer feel as comfortable as possible : a welcome drink while a charming hotel officer explains you the different accommodations and helps you visit the city, employees to open you the door and bring your luggage directly in the room, perfect service for breakfast (very large choice with local pastries), the room itself was well equipped and quite large and the hotel is well located at equal distance to the castle and the old city. Metro and train stations are nearby. To conclude, don't hesitate. If you are, let me finish saying that a bottle of wine was offered the last night of our stay !

Room Tip: For smokers, all rooms are non smoking but there is a small balcony, very agreeable, a few steps fro...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mika_from_Paris_FR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Guest Relations Manager at Hotel General, responded to this review, 10 March 2014
Dear Mika_from_Paris_FR,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.
Your review and comments are very important to us as a guidance for the further possible improvement therefore we appreciate all the points that you have mentioned. Your kind words prove that we are on the right path in our everyday work and we thank you for that.
It gives us a great pleasure to see that you have enjoyed your stay with us and we hope that you will choose to visit us again whenever your travels will bring you back to the lovely city of Prague.

With warm regards from the General team.
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 March 2014 via mobile

The service is excellent. Staff are exceptionally helpful and friendly. The rooms are very clean and pretty. Breakfast was great. I can't recommend enough. The only down side is that it is about a 10 minute walk from the city centre.

Stayed March 2014, travelled with family
Helpful?
Thank Lanahmurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 6 March 2014
Dear Lanahmurphy,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.

with warm regards from Prague and hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 March 2014

We had interlocking rooms for ourselves and our teenage ( well 1 not quite but ..) children. Service fabulous. Felt like a family hotel. Location not amazing but close to metro & allowed us to easily visit all areas of the city.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lizbeth34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 4 March 2014
Dear Lizbeth34,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.

Sincerely,
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel General

Property: Hotel General
Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#18 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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