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“Fantastic staff and service”
Review of Hotel General

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Hotel General
Ranked #21 of 650 Hotels in Prague
Certificate of Excellence
Ashbourne, United Kingdom
Level Contributor
146 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Fantastic staff and service”
Reviewed 11 May 2014 via mobile

The staff at the hotel are fantastic and could not be more helpful, top marks for Vicky especially. On arrival we got an in depth orientation from Vicky on Prague and the local area with help on public transport as well as advice on the attractions, landmarks and useful restaurant recommendations.

The hotel is very clean and well appointed, although the choice of decor is a little dated and over fussy, but it conjures up the feel of an old imperial city hotel. The rooms are not huge, but plenty for a stay of a few days. Beds are a little small compared to some more modern hotels, but comfy and we slept well. Bathrooms were great with nice sized baths including combined shower.

Breakfasts was ample and had a good selection, although the fresh fruit salad and yogurt choice was a little lacking. The tourist video playing constantly on the TV screen is really annoying.

Only major downside for us was the location. It's a fair way out of the centre so if you don't like to do lots of walking you are reliant on taxis and public transport to get to and from the old town and the key sights.

Overall this is a good hotel but it's the staff who make it better.

Stayed May 2014, travelled on business
Helpful?
1 Thank Max B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 14 May 2014
Dear Max B,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for taking some time to post detailed review on your stay.
Your review is very important to us as a source of the further possible improvement therefore we are grateful for all the points mentioned and assure you that information was given to the person responsible for the implementations.

We thank you for your comments once more and wish you a lovely week.

Sincerely,
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
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English first
Hornchurch, England, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 May 2014

From the moment we arrived at Hotel General we were treated really well every need attended to We were earlier than booking in time but our room was ready
Checking in was easy with the added bonus of comfy seats and a drink we had coffee but could have had anything . Vicky checked us in what a wonderful receptionist so helpful as we discovered during our stay . Recommendations for restaurants and what to see and do , how to get there perfect.
We were shown to our room by Marian wonderful room perfect bed with plenty of pillows extra blankets if needed .... we did'nt. Bathroom with bath and shower perfect whole room very clean excellent housekeeping by Olga
Marian was very helpful with arranging taxi's when needed also helping booking restaurants and generally a very pleasant man
We ate in the restaurant of the Hotel the first night and were looked after by Ibraham what a wonderful man so friendly and attentive he also makes the best Gin and tonic as we discovered during our stay . All of the staff are very friendly and helpful always smiling
The hotel was perfect for us far enough away from the main tourist are but a lovely walk along the river Vltava either side to the main attractions and beautiful sights. We would most defiantly stat at Hotel General again ...........Perfect

Room Tip: We stayed in a double room facing road no problems plenty of space for luggage and clothing
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bridgette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 12 May 2014
Dear Bridgette H,

On the behalf of the hotel team I would like to thank you for choosing hotel General for your stay and for sharing your experience on TripAdvisor.
We are glad to see that we were able to meet your expectations and you had a lovely and memorable stay with us.
We thank you for your kind words and hope to welcome you back at the General whenever your travels will bring you to the lovely city of Prague.

With warm wishes from hotel team
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 9 May 2014

We visited Prague for the first time earlier this week and had a lovely time in this wonderfully preserved city. The beautiful architecture and rich history of the city was very interesting. Enhancing the trip was our very pleasant stay at the Hotel General. From the efficient airport pick-up to the welcome by the hotel staff, everything about our stay at the hotel was a treat. Vicky and Marian were very helpful and hospitable. The bountiful breakfast (thoughtfully accommodating a gluten-free diet) was graciously served by Rami, Ibrahim, and Mustapha. Martin very generously allowed us a late check-out. The hotel is on a quiet street, but conveniently located to the metro and shops. The hotel has an old-world feel that was in keeping with such an old city as Prague. We will definitely stay here again if/when we return to Prague.

Room Tip: Even though we were on the street-side, we never heard any noise from passing cars. We were not on...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Virginia Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 12 May 2014
Dear Virginia Y,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with other travelers.
It gives us a great joy to see that you had a memorable and enjoyable stay with us.
We thank you for your kind words and hope to welcome you back at the General.

With warm regards from Prague and the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex, England
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 6 May 2014

This hotel is conveniently situated close to Andel Metro and tram station and you can be in the old town or central area in minutes. It is a fantastic hotel with wonderfully helpful and friendly staff, lovely clean and comfortable rooms. You can have breakfast in your room at no extra charge or in the dining room, with a good choice of well cooked fresh food. We highly recommend this hotel for an enjoyable stay in Prague and look forward to coming back at some time in the future.

Room Tip: Ask for a room facing the garden terrace.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen and Brenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 9 May 2014
Dear Stephen and Brenda,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your experience with the other travelers.
It gives us a great pleasure to see that we were able to meet your expectations and you had a lovely and enjoyable stay with us.
We thank you for your kind words and hope to welcome you back at the General during your next trip to Prague.

With warm regards from the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mid Sussex
Level Contributor
172 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 6 May 2014

This is one of the nicest hotels we have ever stayed in. We arrived a few hours prior to check in and our room was not yet ready. Since it was May, and not too busy at the hotel, we were upgraded from our standard room to one of three General Suites. We were fortunate enough to have the Albrecht von Wallenstein suite (the others being the great Captains - Napoleon and Gaius Julius Caesar. This room was magnificent. Extra large bed, separate sitting room with PC and flat screen TV, two bathrooms, one with a massive marble bathtub. What a treat this hotel was. The breakfast was great, in fact it was so good and there was so much to eat, we usually skipped lunch and had an early dinner. Superb smoked salmon and scrambled eggs. Yum!

It was a fantastic experience staying at this hotel - and the complimentary upgrade was much appreciated. Friendly staff, great rooms, nice food. Not much more to say. :)

Room Tip: We were spoiled with a complimentary upgrade to a general suite.
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  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
Thank DrNBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 7 May 2014
Dear DrNBC,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your experience with the other travelers.
It gives us a great joy to see that we were able to meet your expectations and pamper you a bit, so you had a lovely and enjoyable stay with us.
We thank you for your kind words and hope to welcome you back at the General.

With warm regards from Prague and the General.
Ringaile Radojevic
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Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2014

we Stayed in this hotel one week ago all the staff where vevy friendly we could not ask for better serivce we stayed in room 305 and room was left immaculate the hotel is locted a vevy short walk away from train and tram systems the breakfast was served and presnted professinally
can not come to stay here again

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 6 May 2014
Dear Kenny K,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your experience with the other travelers.
It gives us a great joy to see that we were able to meet your expectations and you have enjoyed your stay with us.

With warm regards from hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valbonne, France
Level Contributor
83 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 April 2014

A very understated hotel with wonderful quiet rooms. All the staff are welcoming, helpful and very friendly. The location is a very short walk away from the very efficient train and tram systems. Breakfast was ample & beautifully presented. A wonderful visit to a fascinating city. Some great restaurant revmendations from the hotel staff. Would love to visit again.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 30 April 2014
Dear Janet G,

On the behalf of team I would like to thank you choosing hotel General for your stay and for sharing your impressions with the other travelers.
It gives us a great joy to see that we were able to meet your expectations and you had a lovely and memorable stay with us.
We thank you for your kind words and hope for your next visit.

With warm regards from Prague and the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel General

Property: Hotel General
Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#18 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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