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“Was in Prague for just one night”
Review of Hotel General

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Hotel General
Ranked #20 of 649 Hotels in Prague
Certificate of Excellence
Atlanta, Georgia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Was in Prague for just one night”
Reviewed 6 June 2014

We are traveling Europe as a family (3 kids ages 18, 15, 11) and we're only able to spend one night in Prague. The staff made the experience wonderful. Everyone had smiles on their faces and everyone tried to be as helpful as possible. From the manager to the white gloved breakfast servers (Ibrahim) to the front desk to Marion the valet - all were quality. The hotel is a walkable distance to the center of the city, though it is probably better to use the public transport. The rooms were huge and comfortable. All rooms are named after famous generals. Ours were Marshall and Zeppelin. Will definitely stay again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 17 June 2014
Dear Rick B,

On the behalf of the hotel General team I would like to thank you and your family for staying at our hotel and for sharing your experience with the other travelers.
It gives us a great pleasure to see that we were able to meet your expectations and you had a wonderful (although a short one) experience.
We thank you for your kind words and hope that you will choose to visit us again.

With warm regards from Prague and hotel team
Ringaile Radojevic
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
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English first
Boston, Massachusetts
Level 6 Contributor
92 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 5 June 2014

On a quiet street, not in the center of tourist activity, this immaculate and beautifully managed hotel makes up in service what it cannot offer in location. If you want to be in the center of the old city (which is noisy though convenient) this isn't for you. If you want to come home after exploring all that lovely Prague has to offer to a safe, lovely and restful environment, do stay here. We loved it. We travel a lot so it is something for us to say that this hotel's service ranks among the best we've encountered anywhere in the world. From the staff at the front desk, to the doormen and the breakfast staff, you encounter friendly, helpful, considerate people who will answer any question and help you plan your activities. The breakfast is superb (prepare to overeat, alas!). Rooms vary: ours was small but lovely, our friends were in a wonderfully large double room (if space matters to you, tell the desk and I'm sure they'll try to accommodate). There are a few things we missed: a little garden or a roofdeck to sit out in good weather would add a lot. The lobby is small and, other than the basement winebar, if you travel with friends there isn't a great place to sit and visit after sightseeing. If you are not comfortable walking, you might want to be closer to the center of town. The train and tram service is excellent at Andel station but it is a 3 block walk. The hotel will always get you a taxi and, even though one of us is mobility impaired, we found this all manageable and well worth the upside of the great care provided by Dasha, Ibrahim, Olga and all of this fine staff. You will remember this hotel with fondness.

Room Tip: 105 is a good big double with a fabulous giant walk-in shower. No view but great space.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank teezee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 6 June 2014
Dear teezee,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for taking some time to share your experience with the other travelers.
Your review is very important to us as a guidance for the further possible improvement, therefore I assure you that I have sent your ideas on the improvement for the person responsible for all implementations.
I would also like to thank you for your kind words towards our personnel - your warm words are true reward for our teams work.
We were delighted to see that you have enjoyed your stay with us and truly hope that you will choose to visit us again whenever your travels will bring you to the lovely city of Prague,

With warm regards from Dasha, Ibrahim, Olga and all the remaining staff'
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level 5 Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 June 2014 via mobile

The Good: 1. The staff is extremely attentive. From the driver who picked us up at the train station, the bellman, front desk staff, restaurant staff, cleaners, everyone is just so ready to please you and to make sure you are ok. Ibrahim (in the restaurant) always had a smile on his face, and was ready with a kind word to say to you. Management needs to know what a wonderful and special employee he is!! In fact, they all are the best hotel staff I have ever encountered! 2. The property is lovely, and extremely clean. The rooms are always well cleaned and special attention is given to every single guest. 3. The location is great as well. 20 minutes walk to Charles Bridge and that general area. I liked the fact that it is out of that immediate vicinity so you feel like you are coming into an oasis of peace when you leave the Charles Bridge area. 4. A complimentary bottle of wine awaited me on my last night at the hotel - now that's service!
The Bad: There is absolutely none associated with this hotel!
Would I stay there again? I will not stay anywhere else whenever I am in Prague! Well done, Hotel General!!

Stayed May 2014, travelled with friends
Helpful?
5 Thank funkydread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 6 June 2014
Dear funkydread,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting such lovely review on our hotels team and services.
it gives us a great joy to see that we were able to make your stay in Prague memorable and even worth the second visit.
We thank you for all the points that you have mentioned and look forward to welcome you back at the General.

With best wishes from hotel team (incl. Ibrahim and all unmentioned)
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 May 2014

We love small boutique hotels and try to find them in every city we visit. The Hotel General is just such a hotel but with the service that equals the finest high-end hotels! We left this morning toward Berlin but wish we had a few more days in Prague to explore this wonderful city and then to repose and refresh at the Hotel General! Highly recommended.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Nakers48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 6 June 2014
Dear Nakers48,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for taking some time to share your experience with the other travelers.
It gives us a great pleasure to see that we were able to meet your expectations and you have enjoyed your stay with us to the fullest.

With best regards from Prague and the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 May 2014

Staying at the Hotel General was great experience. The staff was lovely and went out of their way to make us feel welcome. I'll definitely stay there again when I go back to Prague. They went out of their way to ensure my wife and I had a pleasant stay, and provided us with a great bottle of win on our last night. Highly recommended.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nevin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 2 June 2014
Dear Nevin V,

On the behalf of the hotel team I would like to thank you for choosing hotel General and for posting your review on TripAdvisor.

Sincerely,
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 May 2014

The standard by which other hotels will be judged. We were upgraded to a suite but the main thing that distinguishes this hotel is the level and friendliness of the service. The receptionist spent a quarter of an hour with us when we arrived to show us where we were in Prague, what was worth seeing and how to get about. The relatively small number of rooms means everyone is a person rather than a room number. The room was excellent, the bed comfortable and the bathrooms (yes two!) enormous and well equipped. Breakfast choice was fine, the restaurant seems quiet and has international rather than Czech cuisine but there are restaurants nearby. The location is away from the main sights but they can be reached easily by metro or tram or even a stroll alongside the river.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OI1889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 2 June 2014
Dear OI1889,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your experience with the other travelers.
It gives us a great joy to see that we were able to meet your expectations towards the quality of the services and you have enjoyed your stay with us to the fullest.
We thank you for your kind words and hope to welcome you back during your next visit to Prague.

With warm regards from hotel team
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida, United States
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 May 2014

Picked up the airport, arrived to a of greeting of champagne. Vicky at the front desk greeted us and remembered us from last year, made us feel at home. Breakfast was delicious, anything you want, Ibrahaim and Mustafa attended to any wishes we requested, always went out of their way to make us comfortable. The front desk manager Pavel helped us in several requests and Dasha assisted in making our stay very comfortable. Overall we find the rooms, breakfast and the staff make the Hotel General a first class place to stay when visiting Prague.

Room Tip: We requested a king non smoking room which was located at the front of the hotel, very nice.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 2 June 2014
Dear Jerry B,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions on TripAdvisor.
It gives us a great pleasure to see that you have chosen our hotel for the second time already and enjoyed our services once more.
Your return and another review are the best rewards to our team as they show that we were able to make your stay memorable and worth return.

We thank you for your kind words and send you our best regards
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel General

Property: Hotel General
Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#18 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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