We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Top Notch”
Review of Hotel General

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel General
Ranked #21 of 647 Hotels in Prague
Certificate of Excellence
Reviewed 15 June 2014

Prague was the last stop on our family vacation. We were very tired after our train ride from Munich. We were welcomed by Vicky. We sat comfortably while discussing details of our stay. She gave us good advice on places to dine and how to handle transportation.
Everything was immaculate and comfortable. Attention to all details by the staff helped all of us relax and enjoy our stay. We look forward to staying here again.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Polk2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 17 June 2014

Dear Polk2000,

On the behalf of the hotel General team I would like to thank you and your family for choosing our hotel and for sharing your impressions with the other travelers on TripAdvisor.
It gives us a great joy to see that we were able to meet your expectations and that our hotel has become a pleasant place of relaxation after your long journeys.
we thank you for your kind words and hope to welcome you back at the General in the future.

With warm regards from Prague,
Ringaile Radojevic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,439)
Traveller rating
Traveller type
Time of year
Language
  • More languages

434 - 440 of 1,439 reviews

Reviewed 14 June 2014

Just returned from a fabulous 5 night break to Prague. Where we stayed in this beautiful hotel. From the minute we walked through the door we knew that this was a good choice. The staff what can I say, they are all very hard working, pleasant always smiling what ever time of day or night. ibraham from the restaurant was the nicest and most politest waiter I've ever met, every morning at breakfast he greeted us with a smile and a good morning, asked us how we had slept and if we had a good day and evening previously. All the staff where great, from the front desk to the restaurant to the cleaners they all smiled and spoke to us everytime they saw us.
Food was lovely, breakfast was brilliant they served everything you could imagine, the scrambled eggs are the best I've ever tasted, the omelettes are amazing as are the pancakes. There is fresh fruit, hams cheeses cake and pasteries I'm sure even the pickiest of people will not have a problem.
The rooms are beautiful and clean, we got back to the room one evening and Olga had left us some towel art in the shape of swans and had scattered rose petals all over our bed it was a lovely touch. A bottle of water each, left by our bed every day was very welcome when we got back in from a long day in the 32 degrees heat.
The air conditioning was very welcome as the weather we had was extremely hot. All the rooms are themed after famous generals and military leaders, ours was Richard the lion heart.
Although this hotel is a little way out from the main town, everything is within easy reach by foot, tram, or metro, anybody wanting a comfortable base with great service but not too close to the hustle and bustle of busy Prauge this is the one to choose. Thanks again to all the staff for a very pleasant stay.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 17 June 2014

Dear Jan L,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting such warm and detailed review on our hotels personnel and services.
We are glad to see that due to our teams efforts your stay in Prague was truly joyful and memorable.
Once more we thank you for your kind words and all the points mentioned in this review.

With warm regards from the General team
Ringaile Radojevic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

I had read many reviews on hotels in Prague, and I'm so glad that I
chose the Hotel General. The hotel is located in a great area, within
walking distance to most attractions, lots of restaurants close by
as well. The rooms were very nicely decorated, but the most amazing
was the staff. They really go out of their way to make you feel
welcome, the breakfast is wonderful, and we also had dinner when
we arrived, which was excellent. I would highly recommend this
hotel.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Adria D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 17 June 2014

Dear adib47,

On the behalf of the hotel General team I would like to thank you for choosing our hotel for your stay and for sharing your impressions with the other travelers.
It gives us a great joy to see that we were able to meet your expectations (based on TrfipAdvisor reviews) and You had a lovely and memorable stay with us.
We thank you for your kind words and hope to welcome you back at the General in the future.

With warm regards from the hotel team,
Ringaile Radojevic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

The service and attitude of the staff is amazing at the hotel general.the hotel is located about 2km from the old square .travel is very easy with several options including tram, taxi , and walking.the general suite is large with 2 bathrooms a study and bedroom.

Room Tip: General suite is great
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RichardbPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 17 June 2014

Dear RichardbPerth,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for taking some time to post this short review on our services.

With warm regards,
Ringaile Radojevic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

We are traveling Europe as a family (3 kids ages 18, 15, 11) and we're only able to spend one night in Prague. The staff made the experience wonderful. Everyone had smiles on their faces and everyone tried to be as helpful as possible. From the manager to the white gloved breakfast servers (Ibrahim) to the front desk to Marion the valet - all were quality. The hotel is a walkable distance to the center of the city, though it is probably better to use the public transport. The rooms were huge and comfortable. All rooms are named after famous generals. Ours were Marshall and Zeppelin. Will definitely stay again.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 17 June 2014

Dear Rick B,

On the behalf of the hotel General team I would like to thank you and your family for staying at our hotel and for sharing your experience with the other travelers.
It gives us a great pleasure to see that we were able to meet your expectations and you had a wonderful (although a short one) experience.
We thank you for your kind words and hope that you will choose to visit us again.

With warm regards from Prague and hotel team
Ringaile Radojevic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

On a quiet street, not in the center of tourist activity, this immaculate and beautifully managed hotel makes up in service what it cannot offer in location. If you want to be in the center of the old city (which is noisy though convenient) this isn't for you. If you want to come home after exploring all that lovely Prague has to offer to a safe, lovely and restful environment, do stay here. We loved it. We travel a lot so it is something for us to say that this hotel's service ranks among the best we've encountered anywhere in the world. From the staff at the front desk, to the doormen and the breakfast staff, you encounter friendly, helpful, considerate people who will answer any question and help you plan your activities. The breakfast is superb (prepare to overeat, alas!). Rooms vary: ours was small but lovely, our friends were in a wonderfully large double room (if space matters to you, tell the desk and I'm sure they'll try to accommodate). There are a few things we missed: a little garden or a roofdeck to sit out in good weather would add a lot. The lobby is small and, other than the basement winebar, if you travel with friends there isn't a great place to sit and visit after sightseeing. If you are not comfortable walking, you might want to be closer to the center of town. The train and tram service is excellent at Andel station but it is a 3 block walk. The hotel will always get you a taxi and, even though one of us is mobility impaired, we found this all manageable and well worth the upside of the great care provided by Dasha, Ibrahim, Olga and all of this fine staff. You will remember this hotel with fondness.

Room Tip: 105 is a good big double with a fabulous giant walk-in shower. No view but great space.
See more room tips
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank teezee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 6 June 2014

Dear teezee,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for taking some time to share your experience with the other travelers.
Your review is very important to us as a guidance for the further possible improvement, therefore I assure you that I have sent your ideas on the improvement for the person responsible for all implementations.
I would also like to thank you for your kind words towards our personnel - your warm words are true reward for our teams work.
We were delighted to see that you have enjoyed your stay with us and truly hope that you will choose to visit us again whenever your travels will bring you to the lovely city of Prague,

With warm regards from Dasha, Ibrahim, Olga and all the remaining staff'
Ringaile Radojevic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

The Good: 1. The staff is extremely attentive. From the driver who picked us up at the train station, the bellman, front desk staff, restaurant staff, cleaners, everyone is just so ready to please you and to make sure you are ok. Ibrahim (in the restaurant) always had a smile on his face, and was ready with a kind word to say to you. Management needs to know what a wonderful and special employee he is!! In fact, they all are the best hotel staff I have ever encountered! 2. The property is lovely, and extremely clean. The rooms are always well cleaned and special attention is given to every single guest. 3. The location is great as well. 20 minutes walk to Charles Bridge and that general area. I liked the fact that it is out of that immediate vicinity so you feel like you are coming into an oasis of peace when you leave the Charles Bridge area. 4. A complimentary bottle of wine awaited me on my last night at the hotel - now that's service!
The Bad: There is absolutely none associated with this hotel!
Would I stay there again? I will not stay anywhere else whenever I am in Prague! Well done, Hotel General!!

Stayed: May 2014, travelled with friends
5  Thank funkydread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded 6 June 2014

Dear funkydread,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting such lovely review on our hotels team and services.
it gives us a great joy to see that we were able to make your stay in Prague memorable and even worth the second visit.
We thank you for all the points that you have mentioned and look forward to welcome you back at the General.

With best wishes from hotel team (incl. Ibrahim and all unmentioned)
Ringaile Radojevic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Prague hotels
Nove Mesto (New Town)
La Ballerina
La Ballerina
#22 of 647 in Prague
716 reviews
Hradcany & Letna
Questenberk
Questenberk
#13 of 647 in Prague
1,054 reviews
Praha 5
Hotel Julian
Hotel Julian
#24 of 647 in Prague
1,664 reviews
Show Prices
Show Prices
Show Prices
Praha 2
Hotel 16
Hotel 16
#7 of 647 in Prague
779 reviews
Mala Strana (Little Quarter)
Hotel Pod Vezi
Hotel Pod Vezi
#2 of 647 in Prague
2,800 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel General? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel General

Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#19 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range: £73 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, TripOnline SA, Ctrip TA, Travel Republic (UK), Hotels.com, Ebookers, LateRooms, HotelsClick, Evoline ltd, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Hotel General reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
General Hotel Prague

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing