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“Hotel general - July 2014”
5 of 5 bubbles Review of Hotel General

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Hotel General
Ranked #22 of 670 Hotels in Prague
Certificate of Excellence
Hook Norton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Hotel general - July 2014”
5 of 5 bubbles Reviewed 29 July 2014

Spent three nights at the Hotel General last week, could not have been easier. Staff were very attentive and sorted out tours and transport, room was great. Location is a short walk from metro and trams which made the short trip into the Lower Town and Old Town very easy. Definitely recommended.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank HookyMeads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 4 August 2014
Dear HookyMeads,

On the behalf of the hotel team I would like to thank you for staying at the General and for sharing your experience with the other travelers.

With warm regards from Prague
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,388 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (226)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Cork, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

Myself and my girlfriend stayed here for a few nights in July. We found the staff to be extremely welcoming and attentive to our needs. Dasha from the front desk organised the flowers that I requested prior to our arrival and presented them beautifully in the room. The staff also accommodated us with a late check out by giving us a different room for a few hours (they needed our one for an incoming guest). Breakfast was good and room service was quick. The room itself was very nice & very clean and the bed was comfortable. Would definitely stay here again. Have never come across friendlier staff.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 28 July 2014
Dear David D,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.
It gives us joy to see that we were able to meet your expectations and you and your girlfriend have enjoyed your stay with us to the fullest.

With warm regards from Prague and the General team (incl. Dasha)
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mantsala, Finland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 July 2014 via mobile

Very beautiful hotel. Good service, nice breakfast. Hotel have own drivers with new cars.
very beautiful rooms with bath. Every day cleaned rooms.
I really can recommend that hotel. Close to river and nice walking way to centrum.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank mikeswampass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 28 July 2014
Dear mikeswampass,

On the behalf of the hotel team I wold like to thank you for choosing hotel General and for taking some time to post your review on TripAdvisor.

Sincerely,
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

My wife and I stayed here for a few nights on a recent trip to Prague. I booked it based upon the good TripAdvisor reviews, and discovered that they are well deserved. This is a very comfortable hotel, with an extremely attentive staff, and we would not hesitate to stay here again.

When we arrived, we were greeted at our car curbside. While our room was prepared (we arrived early), the desk staff sat us down, brought us a complimentary drink of our choice, and spoke with us at length about features of the city that we were interested in.

Our room, while a little small by American standards, was about as comfortable as I've stayed in in Europe. It was a hot summer day, and the air conditioning worked extremely well, and was entirely under our control. The bathroom was newly remodeled - the shower was particularly good, with high pressure and plenty of hot water.

This is also a good value. It's not cheap, but unlike alot of other hotels in the same (or higher) price range, a full breakfast (for two) was included, as well as free internet that actually worked well. The breakfast buffet was quite good, and they supplement that by allowing you to add a hot item (crepes, etc.). Excellent coffee.

But what made this place most distinctive was the attentive service. When I stumbled downstairs to the restaurant in the morning looking for a quick cup of coffee to take upstairs, the dining attendant (Abraham) insisted on making us cappuccino and taking it up to our room - he had it there within just a few minutes. He also was on duty down at the wine bar, with equally attentive service. The desk staff gave great restaurant recommendations (they weren't pushy about particular places, nor about their own restaurant). They sent us one night to the pub attached to the Staropramen brewery, which is just down the street - I highly recommend this, as we had a terrific meal, great beer right from the source, and it was very cheap.

One potential drawback for some might be that this hotel (which is a small, boutique hotel just across the river from the major tourist area in Prague's old city) is not quite in the middle of the main attractions in Prague. It's a little bit of a walk to get to the center of things, but not a big deal - plus, the trams in Prague are very convenient and safe, and you can use them to get back and forth to this hotel. And when we were there in July, we were really happy that we weren't stuck staying in the middle of the mobbed and noisy tourist area.

The checkout experience was seemless. No surprise charges.

I really can't recommend this hotel strongly enough.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank YankeeFan102014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 28 July 2014
Dear YankeeFan102014,

On the behalf of the hotel General team I would like to thank you and your wife for choosing our hotel and for taking time to share your experience with the other travelers.
It gives us joy to see that we were able to meet and maybe even exceed your expectations and you have enjoyed your stay to the fullest and brought back only good memories.
We thank you once more for such detailed and thorough review on our hotel's location, amenities, service and staff and hope to welcome you back at our hotel on your next trip to Prague.

With warm regards from the hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glen Allen, Virginia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

Large, well-appointed rooms; named after Generals(with the exception of Benjamin Franklin :)) Staff, without exception, was excellent. The pick-up and take-you service was, also, exceptional and reasonable especially with all the less than honest cab drivers in the city(with fake badges as the genuine taxis do not have ID's around their neck). Breakfast were off the menu as well as the buffet(great selection) and wait staff wearing white gloves. Very "old world" and a great experience. A 20 minute walk to downtown area; but that contributes to the quietness of the area. Book early, the General has 20 rooms. About the best experience we have had in a hotel.

  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
1 Thank WoofnBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 28 July 2014
Dear WoofnBob,

On the behalf of the hotel General team I would like to thank you for your stay and review on TripAdvisor.
It gives us joy to see that we were able to meet your expectations and you have enjoyed your stay with us to the fullest.

With warm regards from Prague and the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

We were at Hotel General mud July 2014 for several nights. We have stayed at many 4-5 star Hotels as we travel much of the year.
The staff is genuine and impeccable. They are very knowledgeable of the city and willing to assist at any mention. The breakfast was excellent. We stayed in the Julius Caesar Suite on the 4th floor. The office, bedrooms and bath were very comfortable and clean. Room service was excellent and the food was always warm and well made.
As Prague is such a beautiful city through and through, the distance from Old Prague was not a big deal. We spend hours walking in all European cities we visit anyhow. A taxi is available in a moments notice and the staff wi assure you get a fair deal.
We will bring our family back for an extended stay in the near future! Cannot recommend a hotel more!!!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mjfphd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 28 July 2014
Dear Mjfphd,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting such positive comment on our hotels services and staff.
It gives us a great joy to see that you have not only enjoyed your stay with us but also consider to visit us for an extended stay with your family.
We thank you for your kind words and look forward to welcome you back at the General in the nearest future.

Sincerely,
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clarks Summit, Pennsylvania, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

Fabulous experience -- lovely rooms, exceptional service, first-class breakfast, quiet location, and for a modest fee, pickup from airport or train station. The front desk staff proved helpful for our travel and touring plans

Room Tip: Junior Suites worth the extra money
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RingaileR, Director of Sales at Hotel General, responded to this review, 28 July 2014
Dear John N,

On the behalf of the hotel General team I would like to thank you for staying with us and for taking some time to share your impressions with the other travelers.

With warm regards from the hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel General

Property: Hotel General
Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#19 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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