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“Little disappointing”
Review of Holiday Inn Brno

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Holiday Inn Brno
Ranked #6 of 57 Hotels in Brno
Certificate of Excellence
Reviewed 22 June 2013

We choose Holiday Inn bcs it is our favourite hotel chain in US. This hotel has a nice clean rooms (although a bit small and there were some strange noises in bathroom), very good breakfast (varied, delicious), modern and lovely interiours, quiet location.

The hotel would be perfect but the attitude and behave of the personnel was terrible. The front desk personnel and the waiters in bar seemed to be bothered by guests, we were afraid to ask for something. The cleaning ladies were nice but they were entering without knocking (or immediately after knock).

One bad thing about services - internet was paid (ridiculously expensive). Free internet was slow and with weak signal.

If you don´t want to pay for parking, you can use parking space near hotel, about 100 y. from main door (no place to park in case of exhibition event).

  • Stayed: June 2013, travelled on business
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Thank Martina_Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr S, Guest Experience Champion at Holiday Inn Brno, responded to this reviewResponded 1 July 2013

Dear Martina_Dallas,

thank you for staying at the Holiday Inn Brno and for posting a review. Your comments are very much appreciated.
We are concerned that you found our service week. We pride ourselves for offering our guests great service.
I have of course communicated your comments to all our heads of departments.
Please accept our apology and assurance that this is uncommon behaviour at our hotel.

We hope that you will give us an oportunity to welcome you again.

Sincerely
Petr Skrivanek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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117 - 123 of 298 reviews

Reviewed 6 June 2013

I got in late at night and checked in and Petr Vanek at the reception was very understanding and accommodating it was one of my best check in.

Over the hotel is nice and have good amenities....

Thank you for a great service.

  • Stayed: June 2013, travelled on business
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Thank HOTChillyPadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr S, Guest Experience Champion at Holiday Inn Brno, responded to this reviewResponded 12 June 2013

Dear Gopalakrishnan,

Many thanks for your kind feedback on our hotel. I am happy that you have enjoyed your stay with us and that you were pleased by the services offered by our team. Petr will be delighted to hear that he made a positive impression during your stay with us.

Again I would like to thank you for your comments and we do hope to have the chance to welcome you again.

Sincerely
Petr Skřivánek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2013

I was until recently Director of Sales in a leading upscale hotel in the UK, not an IHG property I hasten to add. I feel therefore better qualified than many to know what makes a good hotel, and I believe that the Holiday Inn Brno is good. I now travel regularly to Brno for my new employer, and have already had a chance to try other hotels locally.

For me, the Holiday Inn Brno offers exactly what I am looking for in an international business hotel. The rooms are clean and comfortable, the public areas kept clean and tidy, and the whole operation is very efficiently run. The consistency of the Holiday Inn offering means you can be sure of what you are going to get before you arrive, and we were not disappointed.

Now I have tried the Holiday Inn Brno, I don't want to stay anywhere else in the city.

Room Tip: Ask for a room with a rear view.
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  • Stayed: May 2013, travelled on business
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Thank BillinSpain_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr S, Guest Experience Champion at Holiday Inn Brno, responded to this reviewResponded 27 May 2013

Dear BillinSpain_13,

Thank you so much for taking the time to write such a wonderful review.

It's was a pleasure to welcome you, and we're very pleased to see that you enjoyed your stay with us.
We are all looking forward to your next visit to Brno.

Kind regards
Petr Skřivánek

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Reviewed 7 May 2013

Holiday Inn Brno is nice business hotel. Is is very conveniently located next to exhibition ground. The hotel restaurant was pleasant surprise, the food was superb. However, I can find some negative sides. First, it is quite expensive, I mean everything, room rate, parking, hotel restaurant, you must even pay for internet connection (in these days!, we are not in early years of new millenium anymore). Second, during my stay there was always strange whistling sound coming probably from water pipe. In conclusion, it is nice hotel, in my opinion one of the best in exhibition ground neighbourhood, but it is costly.

  • Stayed: May 2013, travelled on business
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Thank Jitka S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr S, Guest Experience Champion at Holiday Inn Brno, responded to this reviewResponded 14 May 2013

Dear Jitka,

many thanks for taking the time to share your review of your recent stay. We are delighted to hear that you enjoyed your stay and food in our restaurant.

Internet connection in the rooms and other hotel areas is for free. We are offering several types of connections for an additional fee.

Again I would like to thank you for your comments and we do hope to have the chance to welcome you again.

Kind regards
Petr Skřivánek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2013

Arrived at the property late and tired from a long drive. Was greeted at the entrance by a Bell Hop who proceeded to unload the luggage from our vehicle and take it into the hotel while I checked in. Once he verified the room we were checking into, he immediately took the luggage directly to the room while I continued the check-in process. The entrance and reception area are decorated very tastefully and feel warm and welcoming. The staff, though they did not speak much English, were very accommodating and ready to please. Our room had two twin beds and a pull out bed. All of them slept quite comfortably. The bathroom was roomy, though the blow dryer and towels were lacking. Room service was quick, the food was excellent and the serving sizes quite large. Two of us ordered from the children's menu and one ordered a salad. The food was brought in on a table and set up for us. Once we finished, we rolled the table into the hallway. Overall, we were very pleased with the property, the location and the service.

Room Tip: Request a room at the front that overlooks the entry. We were on the back of the hotel, connected t...
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  • Stayed: March 2013, travelled with friends
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Thank BamTamOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr S, Guest Experience Champion at Holiday Inn Brno, responded to this reviewResponded 19 April 2013

Dear Guest,

Thank you so much for your lovely words regarding Holiday Inn Brno.

The staff were delighted to read your wonderful comments.

We are pleased that you enjoyed your time with us and we all look forward to welcoming you back for another fabulous stay.

Kind regards
Petr Skrivanek

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Reviewed 23 March 2013

I travel regularly to Brno and I am usually staying at another hotel, but since that was fully booked, I had to stay in the Holiday Inn.

It is very far from the city centre (25 minutes walk), but taxis will bring you for 100czk.

Wireless internet is free if you are satisfied with a very slow connection. A faster connection will set you back an incredible 490czk (=20€) for a couple of hours. That is not of this age anymore. A terrible rip off.

Break fast is very poor. Orange juice tastes more like water than oranges.

Rooms are clean, but very basic and you can tell that the hotel is not very young anymore.

My conclusion: not a bad hotel, but you can get much better than that.

Stayed: March 2013, travelled on business
Thank S-Laurent-S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr S, Guest Experience Champion at Holiday Inn Brno, responded to this reviewResponded 26 March 2013

Dear guest,
Many thanks for taking the time to share your review of your recent stay. We greatly value hearing all of our guests’ feedback.

We were little bit disappointed to read that you found our breakfast very poor. We are offering a wide choice of cold and hot dishes. Our feature is e.g. preparation of egg dishes on the spot from ingredients selected by the guest.

I will follow up on your comments regarding the juice and thank you for bring this to our attention.

Again I would like to thank you for your comments and we do hope to have the chance to welcome you again.

Sincerely
Petr Skřivánek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2013

Not in the centre of Brno and not much around it. Rooms are very comfortable and well equipped in your standard "multi national corporate hotel" style. The wifi is a bit hit and miss and would not work in the room on my ipad but would on he laptop. It is a severely restricted service though unless you wish to pay.

The food in the restaurant was very good although very expensive for the region. Service all around was very good, breakfast was good as a standard buffet arrangement.
The rooms are very well insulated for sound and overall allow a peaceful nights rest. The only slight down side is the poor selection of TV channels, those that were available were all in Czech so take your own entertainment if you do not speak Czech and tend to relax on your room like me.
Overall very good.

  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Thank andyfatnbald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr S, Guest Experience Champion at Holiday Inn Brno, responded to this reviewResponded 22 March 2013

Dear andyfatnbald, Thank you for your brief overview of your stay at Holiday Inn Brno. I am very pleased to find out that you liked your room and our restaurant Prominent and that you found the staff very helpful.

In regards to selection of TV channel right now we are offering five channels in english, five in german and other channels in spanish, italian, french, polish or russian language. If the guests are not satisfied with channel selection we are offering video on demand.

Again we would like to thank you for staying with us and hope we can welcome you back soon.
Kind regards
Petr Skřivánek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Brno

Address: Krizkovskeho 496/20 | Pisarky, Brno 603 00, Czech Republic
Phone Number:
Region: Czech Republic > Moravia > South Moravian Region > Brno
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Brno
#5 Luxury Hotel in Brno
#11 Business Hotel in Brno
Price Range: £55 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Brno 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
If you are looking for a great hotel when visiting the biggest Czech Trade Fair and Exhibition Ground , Holiday Inn Brno is your ideal choice. Just a few min.from City Centre and 10 km from Brno International Airport , the hotel can be easily reached from main Czech highway, so you will spend less time in traffic and more time doing what you came to do in Brno. Holiday Inn Brno is situated close to many corporate headquarters. Holiday Inn Brno is the first five star hotel in the area and offers luxury and cosy accommodation in a peaceful and quite surrounding. Weather you are coming to Brno for business, meeting, conference or just for fun your hotel room at the Holiday Inn Brno is your personal retreat. Relax in your own elegant room with luxurious bedding, modern decor and amenities including complimentary high speed internet access and all the satellite sports and movie channels you need. Experience fine dining at one of the best restaurants in Brno restaurant Prominent, where you can enjoy your meal in a romantic atmosphere with personal service touch and today s sophisticated cuisine. Or you can have your favourite drink and light refreshments in our Lobby Bar. Restaurant Brasserie is serving delicious buffet breakfast. From a great start of the day to a relaxing meal in the evening our team looks forward to welcoming you. We're here, ready with all you need to make your trip to Brno a success. We're the Holiday Inn Brno. ... more   less 
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Also Known As:
Brno Holiday Inn

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