Visited this hotel as part of a Stag party. It felt like due to the fact we were a Stag party we were labelled as a nuisance and treated in a very abrupt and very unfriendly manner.
The fact we were a mature group, who were friendly and very polite seemed to make absolutely no difference.
The rooms were very very basic and initially we were expected to share a double bed despite paying for a twin. When this was highlighted we were scowled at with raised voices as if were at fault for refusing to accept a lower service?????? Thankfully our guide intervened explaining it was the hotels fault, not ours, however this made little difference and we were still treated abruptly, When the matter was resolved and we were given a bed each, the extra bed in fact being a pull out sofa.
The breakfast was largely inedible, thick skinned hot dog style sausages, cucumber, cheese and coleslaw etc, furthermore the staff around the breakfast area were also extremely unfriendly, on our second day hoovering as we tried to eat despite this being an hour before the breakfast serving finished?!
The staff here are the entire problem, if they were friendly, welcoming, polite and had half an idea of customer service they could really turn this around. However, if they continue to treat paying guests in such a rude way I would be amazed if they stay in business!! Avoid this hotel if at all possible, especially if part of a male group.
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- Also Known As:
- Amphone Hotel Brno